Level 1: Cadet

Telstra TV remote volume control

I have set up my new Telstra TV and paired my remote.  Everything works, except the volume DOWN control.  I tried the setup again, but the DOWN volume still not working.  

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Telstra (Retired)
Telstra (Retired)

Re: Telstra TV remote volume control

Looks like that might be a fault with the remote itself. I'd recommend unpairing and paring one more time.


If it's still not working, I'd recommend sending a message through the My Telstra app​​​​​​​ by selecting 'get help' and then the blue speech bubble to start a new chat.


From here we'll be able to organise a replacement remote for you.

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