Level 2: Rookie

Telstra TV - Unable to watch TENPLAY..

I'm unable to connect to TENPLAY.. After 1 min a error appears on the screen saying,

Sorry, it seems there was a network problem then bad 400 error.

What does this mean?

I've checked my network connection and WIFI and its all good..

How do i solve this problem from recurring???

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8 REPLIES 8
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Level 1: Cadet

Re: Telstra TV - Unable to watch TENPLAY..

I have had exact same issue for 3 days now. On both my Telstra tv devices. Called Telstra yesterday and they say it's a template issue so email them...
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Level 2: Rookie

Re: Telstra TV - Unable to watch TENPLAY..

Thanks Kate242...
Yes your right I spoke with a Telstra customer service member.
They told me to email the Ten Network at contactus@networkten.com.au...
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Telstra (Retired)
Telstra (Retired)

Re: Telstra TV - Unable to watch TENPLAY..

Hey lels, 

Apologies to read about the trouble, it sounds like you've spoken with our Telstra TV Faults Team - if they've directed you to speak with the Ten Network about this that would be the best to follow up. 

If you have any trouble please let me know, happy t o help where possible. 
Jesse

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Level 2: Rookie

Re: Telstra TV - Unable to watch TENPLAY..

Hi JesseH,

I've sent a email to the Network Ten last week and haven't heard nothing..
My TENPLAY is still having trouble loading and searching...
Its now becoming frustrating.
Could you please help me with this situation.
Lels
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Telstra (Retired)
Telstra (Retired)

Re: Telstra TV - Unable to watch TENPLAY..

Just to confirm, Have you tried removing the TenPlay app, reinstalling it and also checking for an update with the Telstra TV?

- AlistairQWA

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Level 2: Rookie

Re: Telstra TV - Unable to watch TENPLAY..

Hi AlistairQWA,
Yes..... I did it whilst on the phone with a Telstra team member.
Still no luck...
Lels
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Telstra (Retired)
Telstra (Retired)

Re: Telstra TV - Unable to watch TENPLAY..

Hi @lels

 

Apologies for the delay in getting back to you.

 

Can I ask if there has been any change to the status of the incident mentioned?

- Stef

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Level 2: Rookie

Re: Telstra TV - Unable to watch TENPLAY..

Hi Stef
My wife has mentioned that Tenplay is working again..
Its been a week since it started to work.
Fingers cross, see how it goes...
Thanks again
Lels

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