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Level 3: Gumshoe

Telstra tv

Hello I have a Telstra tv box that I have been using for a while to watch youtube and netflix etc, without any problems until now that is.

I have adsl2 which is pretty slow (3.5kpbs download) but is good enough to watch telstra tv. We watched a new release movie on Bigpond movies the other day no worries.

I turn it on this morning and get error message " can't connect to the internet" Wi Fi is working fine so I do a speed test and nothings changed.

Telstra have sent me out a new Telstra tv2 so I plug that in and no go either so that's not the problem.

I have just spent over an hour on Telstra,s 24/7 chat line changing modem settings and all the other checks and balances to no avail..

Any ideas?

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Support Team
Support Team

Re: Telstra tv

Hey @veeman

 

Thanks for reaching out. 

 

Are you experiencing an outage in your area? please check here:  https://tel.st/rx3y2

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