EbonyKrystal
Level 2: Rookie

Telstra TV

Help! Telstra tv will not connect to tv anymore, screen says "unknown".

Not HDMI problem as I have tried on other tv and still works fine. Just lounge tv it won't work anymore why??????

Checked picture setting when testing on another tv and it's set to auto.

Help!!!! Please!!!!!!

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3 REPLIES 3
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra TV

Could be some sort of HDCP handshaking issue. Is unknown all it says? Whats the model of your TV? Try this:

 

  • Switch off power to the Telstra TV either via unplugging from powerpoint or switching powerpoint off
  • Unplug all HDMI Cables from the V
  • Turn TV off and unplug it or turn it off at the power point. Leave it for 5-10 minutes
  • Plug in and Turn the TV on
  • Plug the Telstra TV HDMI back in
  • Power up the Telstra TV

After that you can plug any other HDMI devices back in

 

 

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EbonyKrystal
Level 2: Rookie

Re: Telstra TV

Thanks, after playing around with it I finally got it working. I think the issue was the picture setting being set to auto, I plugged the Telstra tv into another tv and changed the setting from auto to 720, plugged it back in to the lounge room tv and it's now working. Yay!!! 😊
Shellock
Telstra (Retired)
Telstra (Retired)

Re: Telstra TV

Thanks for sharing the resolution, EbonyKrystal. This may help someone else who has the same experience.

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