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Level 1: Cadet

This video is not playable on this player

I have redeemed Telstra Plus Benefits $75 for Telstra TV Box Office. I have purchased Marry Poppins Return HD version and will be expired on 17/06/2019. I could see UHD on Youtube, Netflix but not from Telstra TV box Office. I attempted to play on a Safari on my Macbook Pro. Help me

Super KingKong

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3 REPLIES 3
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Level 24: Supreme Being
Level 24: Supreme Being

Re: This video is not playable on this player

Do you have the same problem if you try it using Google chrome?

Not sure how the videos are played in browsers but it could be due to flash player being disabled in Safari
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Support Team
Support Team

Re: This video is not playable on this player

Hi @cyberkingkong that's not good to hear. I'm sure we can troubleshoot with you. Firstly check the FAQ's here: https://tel.st/6sfg9 or chat with support on 1800 502 502 1pm - 10pm AEST 7 days. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Telstra (Retired)
Telstra (Retired)

Re: This video is not playable on this player

Hi @cyberkingkong

 

Just checking back in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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