Transaction error

[Wens1]

 I’m getting an error message in Telstra Box office: We’re sorry, there appears to have been an error with your transaction. Please try again  

It should bill directly to the account.

[bmk_31]

Am literally having the same problem right now, how frustrating it is.

[Allicatt1985]

I have the same problem I have been on hold for 30mins so far! 😡😡😡

[Allicatt1985]

So there’s apparently and outage and everyone is having trouble buying and renting the only advice they could give was try again later 🙄 they didn’t have an ETA on when it would be back up either.

[PrincessMel9]

Me too and cannot get onto support

[singo797]

Got the same error, on phone to bigpond but no answer after 15 minutes

[Kfcrz]

We are having the same error message so frustrating 🤦🏽‍♀️

[PaulieP]

Same issue here.
Have tried logging off and on again - no love.
This did occur in January as well. Was an error Telstra end.

[DingoDan]

Hey PaulineP,

I am sorry to hear of the issues when using this Box Office service and apologise for any inconvenience this has caused We were aware of an issue last evening that was resolved late in the evening and should have this service working correctly at the present time. 

Let us know if you are able to use this service correctly again.