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Level 2: Rookie

TT3 Remote Battery Drain

Hi all, I have had the Telstra TV3 for about 6 weeks and the remote has used 4 sets of batteries in that time. This is very unusual as they should last a lot longer. Just wondering if anyone else has this problem or could it be a faulty remote. 

Regards

Geoff

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9 REPLIES 9
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Level 1: Cadet

Re: TT3 Remote Battery Drain

I have the same problem 

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Level 1: Cadet

Re: TT3 Remote Battery Drain

Same problem as well.

i have 2 boxes and it’s driving us crazy 

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Level 1: Cadet

Re: TT3 Remote Battery Drain

Yes we are going through batteries every week and a half and tried all different sorts of batteries. I have ru g telstra twice re this and they said its an update issue so they sent me out an d remote but that has not fixed the issue at all. Its ridicous I am about to ri g them and ask for Compensation for the battery use 

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Telstra (Retired)
Telstra (Retired)

Re: TT3 Remote Battery Drain

Hi @m191

 

To confirm, has a new remote been sent to you which still hasn't fixed the issue? 

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Level 1: Cadet

Re: TT3 Remote Battery Drain

Correct extremely frustrating and costly 

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Telstra (Retired)
Telstra (Retired)

Re: TT3 Remote Battery Drain

Completely understand it has been frustrating, apologies it is ongoing. 

 

Please call 13 22 00 and say 'Telstra TV' then 'Faults' to speak with one of our specialists who can assist further. I get that this may have been who you have spoken to previously, however, this is the best point of contact for Telstra TV issues. 

 

Don't hesitate to let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: TT3 Remote Battery Drain

WE ARE HAVING THE SAME PROBLEM ABOUT A WEEK AND THE BATTERYS NEED REPLACING,STREAMING PROGRAMS ON NETFLIX , PRIME KAYO SPORT  THE VOLUME SEEMS TO NEED CONSTANT ADJUSTMENT, WHEREAS STREAMING LIVE TV, HAVE NO PROBLEM WITH SOUND CONTROL

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Level 1: Cadet

Re: TT3 Remote Battery Drain

Same problem. Has anyone found solution?

Does anyone get long life as expected from batteries?

If ALL are so battery hungry it is a problem Telstra MUST address.

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Level 2: Rookie

Re: TT3 Remote Battery Drain

I got sent an old telstra remote without the enhanced system. It means the return to 2 remotes to operate the TV and the Telstra tv box. While this stops chewing through the batteries, I feel that I'm not getting what I originally paid for. It's glitchy and annoying. 

Telstra need to get Roku to sort it out, but I think anyone with this problem should be entitled to a discount or credit on the cost of the Telstra tv 3 box. 

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