Why is the support phone number 1800502502 not working?

[DonnyDark]

Every time I phone it is always out of business hours, regardless of day or time I phone. I am trying to get support for Box Office My Library. We bought a new smart TV AFTER we bought some TV series and now only get the "spinning wheel". We CAN access on other devices though.

[Jupiter]

I think that actually stopped being the number before COVID hit.

To get support, go to Telstra TV Box Office

[DonnyDark]

tried emailing three times over three days but get not reply. In other words, can't get Telstra TV support regardless

[DonnyDark]

Re Telstra TV Box Office,  My Library. We bought a new smart TV AFTER we bought some TV series and now only get the "spinning wheel". We CAN access these purchases on other devices though. Should we get a credit & re-purchase?

[Jupiter]

What model TV have you got?

You most likely won't be able to get a credit just because it's not working on your TV as it is not a fault with Telstra TV Box Office's system.