Highlighted
Level 1: Cadet

Wrong movie downloaded

Last night I watched the trailer for The Girl in the Spider's Web and then rented the standard version but when I went to play the movie I found that a completely different movie (one which I had never heard off and wouldn't be interested in, Hotel Artemis) had been downloaded instead! I rang Telstra this morning to ask them for a refund which they said that they would do but I really would like to know how it is possible for this to happen. When I asked the young lady at Telstra she said that she couldn't say as she had never heard of this happening before! Am I the only person in Australia that this has happened to? I would really appreciate some feedback about this! Thanks.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Highlighted
Support Team
Support Team

Re: Wrong movie downloaded

Hi @Angela83

 

Very sorry to read about your BigPond movies issues. This is unusual to say the least.

 

Although this is the first time I have heard of this matter occurring I would also be interested to know of anyone else who has experienced this issue.

 

Thanks for your time and please do reach out again if you need us.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Level 22: Superhuman
Level 22: Superhuman

Re: Wrong movie downloaded

@Angela83 I have never heard of this happening before. I hope that the lady you spoke to also referred it to the appropriate channels, in needs to be investigated.

Someone keeps putting vegetables in my beer crisper
Highlighted
Level 1: Cadet

Re: Wrong movie downloaded

Thanks Jimmy, it would be nice to know that it has happened to someone else! I am worried about renting movies in case it happens again!
Highlighted
Level 1: Cadet

Re: Wrong movie downloaded

Thanks for replying Ozmoz, and yes she did say that she would refer it on!

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more