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Level 3: Gumshoe

Barge

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Hi Team, Is call barging an Exec Feature only? If not can you advise what packs it is permitted in? Thanks.

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Telstra Products & Services Team
Telstra Products & Services Team
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Re: Barge

Hi @LT16 ,

 

I think there's been a recent update to service packs...

See if you have the (basic\std\exec\etc) V20 service packs (Group > Resources > Service Packs... Or User > Assign Services)...

If so (and don't quote me) "Directed Call Pickup with Barge-in" should be in both Standard and Executive.

 

I am a Telstra Employee participating in CrowdSupport on my own time my opinions are my own and not that of Telstra's.

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Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: Barge

Hi @LT16 ,

 

I think there's been a recent update to service packs...

See if you have the (basic\std\exec\etc) V20 service packs (Group > Resources > Service Packs... Or User > Assign Services)...

If so (and don't quote me) "Directed Call Pickup with Barge-in" should be in both Standard and Executive.

 

I am a Telstra Employee participating in CrowdSupport on my own time my opinions are my own and not that of Telstra's.

View solution in original post