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NickLal
Level 1: Cadet

Hello, I have a few questions regarding the TIPT Call Centre, if someone could please advise - 1. If a Call Centre supervisor wants to listen in on an existing call on the TIPT Call Centre. Does TIPT have this capability and how is this enabled? 2. I ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Please see updated guide to migrate customers devices from MPLS to operate over the Internet.   Note: The new firmware for Poly and Cisco handsets supports working across both options automatically.     https://drive.google.com/file/d/12O4F31tditRKR ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Latest Firmware on Poly and Cisco Handsets now supports the ability to emulate a key system.  Allows - park and retrieve lines to be created an appear on the handset as BLF apparances.  Users can then park calls to the park lines via a 1 touch proces ...

Alex878
Level 1: Cadet

Hi We are currently using TIPT and I was wondering if I can set up to have voicemails to be sent to a designated email address instead? 

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

New Feature – Select your Number when adding new TIPT User ! Today we’re launching another enhancement to the UC Self-Service Portal. We have added the capability to select the phone number you want to assign when creating a new TIPT user. No more  ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Today we’re launching another enhancement to the UC Self-Service Portal. We have added the capacity to order hardware without the need to purchase a userpack.   You can now order:   Polycom HandsetsCisco HandsetsOne Access IADsA range of Plantronics ...

NickL75
Level 1: Cadet

How is the Paging feature implement on TIPT. Could someone please provide some details?

d3ffne
Level 3: Gumshoe

Hi,  Trying to setup a new eSpace 8950 but after i enter the user logon and pw which i assume is the Device Access User Name / Password. I get a message that says Registration server not configured.  Please help  

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

The office is now at home   How do you make office telephony work  when out of the officeHow are you answering calls to your main business number ?How are you getting multiple people to answer calls ?How are you stops calls going to personal voicemai ...

Pillj22120
Level 1: Cadet

Hi Everyone, Newbie here to the Liberate and BroadSoft Platform.  Please does anyone know what credentials are required for logging into the Liberate Web Supervisor portal at https://icallcentre-s.tipt.telstra.com/callcentre/ ? Many thanks!

LT16
Level 3: Gumshoe

Hi Team,I've mentioned this to some in person at events, etc but thought I should put it here as well. I would love the Call Centre could have multiple conference calls at once each with more than 3 participants at once. You might able to combine som ...

LT16
Level 3: Gumshoe

Here's another one since my Liberate one is stumping people. Can someone advise me what the difference is between %CALL_MISSEDCALLTRACKING% and %CALL_MISSEDCALLTRACKING1%?

LT16
Level 3: Gumshoe

Hi Team,When I first used liberate, I was somehow able to set the caller id of calls from my TIPT Handset to be my mobile number. I can't remember how I did it. I know I can set the caller ID for mobile calls in the app but I can't remember how to te ...

LT16
Level 3: Gumshoe

Hi Team,I've just seen this post: https://crowdsupport.telstra.com.au/t5/tipt-liberate/does-the-tipt-call-centre-java-https-server-applet-still-work/m-p/854269.Wondering when/if there will be a replacement to get contact integration into Call Centre ...

LT16
Level 3: Gumshoe

I think the answer is No or check with Polycom but I wanted to at least ask. Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config?  Perfect world I'd like it so that they can answer the call by lifting the ...

LT16
Level 3: Gumshoe

Hi there, I'm trying to do something a little nonstandard but it does look to work manually. Just looking to now put it onto one softkey. This might need @BradKelly or @NateB 's expertise.  I have an Instant Group Call that works with Push to talk. W ...

LT16
Level 3: Gumshoe

Hi Team,I recently ordered a new handset on the new UC Portal configured with TOTI to be delivered to my house.It arrived very quickly but didn't have the TOTI config.I was able to get this working because I have a home lab and can setup an DHCP Serv ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

TIPT UC Self Service Portal Now Live Add new TIPT users and packs in near real time for immediate use.   What can you do? Add new TIPT users & Devices to an existing siteAdd new TIPT service packs to an existing siteConfigure Business ConnectUse the ...

LT16
Level 3: Gumshoe

Hi Team, Is call barging an Exec Feature only? If not can you advise what packs it is permitted in? Thanks.

Pirtek_IT
Level 2: Rookie

We went live today on TIPT and first issue is users with a Telstra One Number (Apple watch paired to an iPhone) - you cannot activeate Liberate on this combination - looking for suggestions / workarounds / fixes ?

Pirtek_IT
Level 2: Rookie

We went live on TIPT today and tried to use Business Connect via Wifi (on old iPHONE handset) 30 second delay on inbound and outbound calls (ie 30 seconds after "dial" is pressed, before anything happens) - suggestions / fixes ?

BlueNova
Level 2: Rookie

A Calls B, then Conferences in C and DA then wants to leave the conference call and let B, C and D continue the call without them.Is there a way to do this with TIPT?

BlueNova
Level 2: Rookie

One of my users is looking for steps on how to do a (for the life of me i cant find agreed terminology on this) "Conference Transfer", or "3 Way transfer"1. A calls B2. B decides to Transfer the call to C, B presses (Conf Trans button for example) an ...

BlueNova
Level 2: Rookie

Hi AllNew TITP Admin here (our ISDN service was migrated yesteday )Looking to see if there is a reports section in TIPT, looking for in order of priority:
a) List of users with the last change date time of mailbox password, web password etc.
b) List o ...

KieranKas
Level 1: Cadet

Hi All, I have a site that I have self migrated to TIPT over the Internet and all the Polycom VVX411 devices registered as expected after updating the required tags.At this particular site I have a 2N IP Uni front door intercom which had been working ...

LT16
Level 3: Gumshoe

Hi Team,I've mentioned this to some in person at events, etc but thought I should put it here as well. I would love the Call Centre could have multiple conference calls at once each with more than 3 participants at once. You might able to combine som ...

LT16
Level 3: Gumshoe

Here's another one since my Liberate one is stumping people. Can someone advise me what the difference is between %CALL_MISSEDCALLTRACKING% and %CALL_MISSEDCALLTRACKING1%?

LT16
Level 3: Gumshoe

Hi Team,I've just seen this post: https://crowdsupport.telstra.com.au/t5/tipt-liberate/does-the-tipt-call-centre-java-https-server-applet-still-work/m-p/854269.Wondering when/if there will be a replacement to get contact integration into Call Centre ...

LT16
Level 3: Gumshoe

I think the answer is No or check with Polycom but I wanted to at least ask. Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config?  Perfect world I'd like it so that they can answer the call by lifting the ...

LT16
Level 3: Gumshoe

Hi there, I'm trying to do something a little nonstandard but it does look to work manually. Just looking to now put it onto one softkey. This might need @BradKelly or @NateB 's expertise.  I have an Instant Group Call that works with Push to talk. W ...

LT16
Level 3: Gumshoe

Hi Team,I recently ordered a new handset on the new UC Portal configured with TOTI to be delivered to my house.It arrived very quickly but didn't have the TOTI config.I was able to get this working because I have a home lab and can setup an DHCP Serv ...

LT16
Level 3: Gumshoe

Hi Team, Is call barging an Exec Feature only? If not can you advise what packs it is permitted in? Thanks.

BlueNova
Level 2: Rookie

Hi AllNew TITP Admin here (our ISDN service was migrated yesteday )Looking to see if there is a reports section in TIPT, looking for in order of priority:
a) List of users with the last change date time of mailbox password, web password etc.
b) List o ...

jamesd2
Level 2: Rookie

We usually get users to activate their Business Connect apps through the portal (https://ucone.tipt.telstra.com) but currently authentication on the portal is not working. It returns that it is an incorrect username and password even for accounts tha ...

jamesd2
Level 2: Rookie

Previously, after a user logged in to the TIPT Call Centre portal, the would be prompted to install the Broadworks Java HTTPS Server applet for Desktop Integrations (e.g. notifications). We've just been testing to try and get notifications working an ...

Blaggsy
Level 3: Gumshoe

Hi we have just enable liberate and wondering do we have to use voicemail option which goes through to our mobile voicemail? The Business connect setup emailing when you had a voicemail is useful and wondering if there's anyway around having to dial ...

Blaggsy
Level 3: Gumshoe

Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks

billingissue
Level 3: Gumshoe

I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I ...

billingissue
Level 3: Gumshoe

Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...

DamianVL
Level 2: Rookie

Hello Community,  One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/ I've accessed this link via the Enterprise Help & Support page under ...

MAJoJax4
Level 3: Gumshoe

Does anyone know if its possible to send messages to group TIPT phones.  Just thinking one day may have to use it to send out messages to staff.

KapsJ
Level 2: Rookie

Hi All, Status on all of my TIPT UC-one devices gone to "calls unavailable". Anyone else had this isue and found a solution?       

MAJoJax4
Level 3: Gumshoe

Hi all Have updated to VVX410 handsets and wondering if it is possible to access a corporate directory search function other than active directory?

JoshWarner
Level 2: Rookie

Hi, Is there a way to configure a TIPT phone to auto dial a phone number when the handset is lifted? We want to put a phone in a lobby for people to lift the handset and be dialled straight to reception Cheers Josh

jsmith
Level 2: Rookie

In the past we have setup new IAD devices using the Linksys SPA8000 DMS profile, assigned to the device using the mac address. Now we have gotten a new Cisco version of the SPA8000 and it will not pick up the configuration as the Linksys version did. ...

rob01
Level 1: Cadet

Can TIPT Toolbar be installed as an Add ON to Chrome browser of just IE .thanks 

ToddM
Level 2: Rookie

Hi, I was wondering if there was a release date for the Telstra UC-One client? Thanks

Ryno
Level 2: Rookie

Hi All, Looking for updated information on R19.  I note there is a presentation on here regarding some of the new features.  Anyone got anymore detail?  Also interested if anyone has heard when it will become available?  I understood it was intended ...

Telstra (Retired) Yannick
Telstra (Retired)

If you are interested in participating in our one month free VMR Trial or to find out more about TIPT’s new App demonstrated at the User Forum please send a private message to Eric Smith and he will contact you directly for all the additional informa ...

dgm
Level 2: Rookie

We have at least one user whos toolbar search returns contacts from any of our 5 sites.  Most other users that I have tested only return contacts from within their own site.  Is there a setting that controls this as I haven't been able to find it any ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Please see updated guide to migrate customers devices from MPLS to operate over the Internet.   Note: The new firmware for Poly and Cisco handsets supports working across both options automatically.     https://drive.google.com/file/d/12O4F31tditRKR ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Latest Firmware on Poly and Cisco Handsets now supports the ability to emulate a key system.  Allows - park and retrieve lines to be created an appear on the handset as BLF apparances.  Users can then park calls to the park lines via a 1 touch proces ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

New Feature – Select your Number when adding new TIPT User ! Today we’re launching another enhancement to the UC Self-Service Portal. We have added the capability to select the phone number you want to assign when creating a new TIPT user. No more  ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Today we’re launching another enhancement to the UC Self-Service Portal. We have added the capacity to order hardware without the need to purchase a userpack.   You can now order:   Polycom HandsetsCisco HandsetsOne Access IADsA range of Plantronics ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

The office is now at home   How do you make office telephony work  when out of the officeHow are you answering calls to your main business number ?How are you getting multiple people to answer calls ?How are you stops calls going to personal voicemai ...

HangNguyen
Level 1: Cadet

Hi, Can anyone please advise if the two SKU phones above are End of Life products? Thanks.

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

UPDATE: Telstra is running two webinars - first one tomorrow covering off working remotely. If you have not received an invite - send me a private message through crowd support with your name / email and company name and I will get an invite to you. ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate   UPDATED - Note: One Access 24 port IAD - not supported over the internet

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Firmware release 5.8.1k has been released onto the platform and will be deployed for with any new site. This now enables TIPT contacts directory searchable from the handset.   When enabled will show 2 directory options within the phones directory TIP ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you are a TIPT administrator and want to upgrade your Polycom handset firmware to take advantage of new features - see the attached guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.   Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.   Updates will normally be quarterly ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.   TAGs can be used to add features to handsets like   Pickup buttons for pickup groupsHotlinesMultiline appearan ...

Awan
Level 2: Rookie

TWO NEW FEATURES TO YOUR TIPT service at NO ADDITIONAL CHARGE: 1] TIPT UC-One INTERNET CONnect – IM&P, DESKTOP SHARE, COLLABORATION & REMOTE/TELE WORKING all via the internet 2] Lync/Skype-for-business desktop INTEGRATION TO TIPT providing click-to-c ...

Awan
Level 2: Rookie

Telstra is pleased to announce the launch of a new range of offers for our Cloud Collaboration TIPT offering.   These offers come in the form of new 4 & 5 year contract plans with more cost effective user pack pricing.   Handset and video rental plan ...

cosmonaut
Level 4: Private Eye

Over the last 12 months, we have being making changes to the Broadsoft platform to strengthen the security of the Telstra IP Telephony (TIPT) Product.   As of 28th April, the following password rules will apply to all TIPT customers. These changes ap ...

knetchris
Level 1: Cadet

Hello, We're in the process of putting together a solution to report on the usage of a phone system for an organisation using TIPT. To achieve this, we need to export CDR's from the system via SFTP to our hosted location. My questions are: 1. Is this ...

JoshWarner
Level 2: Rookie

Hi All, Has anyone had any experience in registering a Tesira Forte AV audio conference unit to the TIPT platform and might be able to share configuration details on registering it.  Cheers

Benny_Langers
Level 3: Gumshoe

Hi TIPT users, I'm just wondering what process you use to order TIPT devices such as VMR's and handsets. These days I send a email off to tiptprovisioning and wait to see the item. The delays have been getting woeful latetly to order addtional handse ...

user1980
Level 1: Cadet

below is a copy of the TIPT-UCOne debug log...

I have a user here randomly gets disconnected, and his computer is the only one experiencing this issue. Any hints on how to solve this issue? 

 thanks!      2015-10-07 15:58:40,200 AppLogger [0x000012d0] ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Find out more at the TIPT 2015 roadshow --- make sure you have registered.  

Benny_Langers
Level 3: Gumshoe

Hi Crowdsupport Community, We use the VMR's quite a lot in our organisation and today we found that none of our Lifesize units could dial into the VMR while our Polycom VC units could. Any one else notice anything like this? I'm wonding if perhaps an ...

Awan
Level 2: Rookie

!!... TIPT Update ...Latest software for Telstra Telephony Toolbar …!!!

The new Telstra Telephony Toolbar software has been added onto the TIPT ORC. This had been requested by many customers and has the R19 firmware compliance with the TIPT platform a ...