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LT16
Level 3: Gumshoe

Hi Team,When I first used liberate, I was somehow able to set the caller id of calls from my TIPT Handset to be my mobile number. I can't remember how I did it. I know I can set the caller ID for mobile calls in the app but I can't remember how to te ...

LT16
Level 3: Gumshoe

Hi Team,I've just seen this post: https://crowdsupport.telstra.com.au/t5/tipt-liberate/does-the-tipt-call-centre-java-https-server-applet-still-work/m-p/854269.Wondering when/if there will be a replacement to get contact integration into Call Centre ...

LT16
Level 3: Gumshoe

I think the answer is No or check with Polycom but I wanted to at least ask. Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config?  Perfect world I'd like it so that they can answer the call by lifting the ...

LT16
Level 3: Gumshoe

Here's another one since my Liberate one is stumping people. Can someone advise me what the difference is between %CALL_MISSEDCALLTRACKING% and %CALL_MISSEDCALLTRACKING1%?

LT16
Level 3: Gumshoe

Hi Team,I've mentioned this to some in person at events, etc but thought I should put it here as well. I would love the Call Centre could have multiple conference calls at once each with more than 3 participants at once. You might able to combine som ...

LT16
Level 3: Gumshoe

Hi there, I'm trying to do something a little nonstandard but it does look to work manually. Just looking to now put it onto one softkey. This might need @BradKelly or @NateB 's expertise.  I have an Instant Group Call that works with Push to talk. W ...

LT16
Level 3: Gumshoe

Hi Team,I recently ordered a new handset on the new UC Portal configured with TOTI to be delivered to my house.It arrived very quickly but didn't have the TOTI config.I was able to get this working because I have a home lab and can setup an DHCP Serv ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

TIPT UC Self Service Portal Now Live Add new TIPT users and packs in near real time for immediate use.   What can you do? Add new TIPT users & Devices to an existing site Add new TIPT service packs to an existing site Configure Business Connect Use ...

LT16
Level 3: Gumshoe

Hi Team, Is call barging an Exec Feature only? If not can you advise what packs it is permitted in? Thanks.

Pirtek_IT
Level 2: Rookie

We went live today on TIPT and first issue is users with a Telstra One Number (Apple watch paired to an iPhone) - you cannot activeate Liberate on this combination - looking for suggestions / workarounds / fixes ?

LT16
Level 3: Gumshoe

Hi Team,I've just seen this post: https://crowdsupport.telstra.com.au/t5/tipt-liberate/does-the-tipt-call-centre-java-https-server-applet-still-work/m-p/854269.Wondering when/if there will be a replacement to get contact integration into Call Centre ...

LT16
Level 3: Gumshoe

I think the answer is No or check with Polycom but I wanted to at least ask. Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config?  Perfect world I'd like it so that they can answer the call by lifting the ...

LT16
Level 3: Gumshoe

Hi there, I'm trying to do something a little nonstandard but it does look to work manually. Just looking to now put it onto one softkey. This might need @BradKelly or @NateB 's expertise.  I have an Instant Group Call that works with Push to talk. W ...

LT16
Level 3: Gumshoe

Hi Team,I recently ordered a new handset on the new UC Portal configured with TOTI to be delivered to my house.It arrived very quickly but didn't have the TOTI config.I was able to get this working because I have a home lab and can setup an DHCP Serv ...

LT16
Level 3: Gumshoe

Hi Team, Is call barging an Exec Feature only? If not can you advise what packs it is permitted in? Thanks.

BlueNova
Level 2: Rookie

Hi AllNew TITP Admin here (our ISDN service was migrated yesteday )Looking to see if there is a reports section in TIPT, looking for in order of priority:
a) List of users with the last change date time of mailbox password, web password etc.
b) List o ...

jamesd2
Level 2: Rookie

We usually get users to activate their Business Connect apps through the portal (https://ucone.tipt.telstra.com) but currently authentication on the portal is not working. It returns that it is an incorrect username and password even for accounts tha ...

jamesd2
Level 2: Rookie

Previously, after a user logged in to the TIPT Call Centre portal, the would be prompted to install the Broadworks Java HTTPS Server applet for Desktop Integrations (e.g. notifications). We've just been testing to try and get notifications working an ...

Blaggsy
Level 3: Gumshoe

Hi we have just enable liberate and wondering do we have to use voicemail option which goes through to our mobile voicemail? The Business connect setup emailing when you had a voicemail is useful and wondering if there's anyway around having to dial ...

Blaggsy
Level 3: Gumshoe

Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks

LT16
Level 3: Gumshoe

Here's another one since my Liberate one is stumping people. Can someone advise me what the difference is between %CALL_MISSEDCALLTRACKING% and %CALL_MISSEDCALLTRACKING1%?

HangNguyen
Level 1: Cadet

Hi, Can anyone please advise if the two SKU phones above are End of Life products? Thanks.

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

UPDATE: Telstra is running two webinars - first one tomorrow covering off working remotely. If you have not received an invite - send me a private message through crowd support with your name / email and company name and I will get an invite to you. ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate   UPDATED - Note: One Access 24 port IAD - not supported over the internet

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Firmware release 5.8.1k has been released onto the platform and will be deployed for with any new site. This now enables TIPT contacts directory searchable from the handset.   When enabled will show 2 directory options within the phones directory TIP ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you are a TIPT administrator and want to upgrade your Polycom handset firmware to take advantage of new features - see the attached guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.   Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.   Updates will normally be quarterly ...

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