Hi, Trying to setup a new eSpace 8950 but after i enter the user logon and pw which i assume is the Device Access User Name / Password. I get a message that says Registration server not configured. Please help
The office is now at home
How do you make office telephony work when out of the office
How are you answering calls to your main business number ?
How are you getting multiple people to answer calls ?
How are you stops calls going to personal voic ...
Hi Everyone, Newbie here to the Liberate and BroadSoft Platform. Please does anyone know what credentials are required for logging into the Liberate Web Supervisor portal at https://icallcentre-s.tipt.telstra.com/callcentre/ ? Many thanks!
Hi Team,I've mentioned this to some in person at events, etc but thought I should put it here as well. I would love the Call Centre could have multiple conference calls at once each with more than 3 participants at once. You might able to combine som ...
Here's another one since my Liberate one is stumping people. Can someone advise me what the difference is between %CALL_MISSEDCALLTRACKING% and %CALL_MISSEDCALLTRACKING1%?
Hi Team,When I first used liberate, I was somehow able to set the caller id of calls from my TIPT Handset to be my mobile number. I can't remember how I did it. I know I can set the caller ID for mobile calls in the app but I can't remember how to te ...
Hi Team,I've just seen this post: https://crowdsupport.telstra.com.au/t5/tipt-liberate/does-the-tipt-call-centre-java-https-server-applet-still-work/m-p/854269.Wondering when/if there will be a replacement to get contact integration into Call Centre ...
I think the answer is No or check with Polycom but I wanted to at least ask. Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config? Perfect world I'd like it so that they can answer the call by lifting the ...
Hi there, I'm trying to do something a little nonstandard but it does look to work manually. Just looking to now put it onto one softkey. This might need @BradKelly or @NateB 's expertise. I have an Instant Group Call that works with Push to talk. W ...
Hi Team,I recently ordered a new handset on the new UC Portal configured with TOTI to be delivered to my house.It arrived very quickly but didn't have the TOTI config.I was able to get this working because I have a home lab and can setup an DHCP Serv ...
TIPT UC Self Service Portal Now Live
Add new TIPT users and packs in near real time for immediate use.
What can you do?
Add new TIPT users & Devices to an existing site
Add new TIPT service packs to an existing site
Configure Business Connect
Use ...
We went live today on TIPT and first issue is users with a Telstra One Number (Apple watch paired to an iPhone) - you cannot activeate Liberate on this combination - looking for suggestions / workarounds / fixes ?
We went live on TIPT today and tried to use Business Connect via Wifi (on old iPHONE handset) 30 second delay on inbound and outbound calls (ie 30 seconds after "dial" is pressed, before anything happens) - suggestions / fixes ?
A Calls B, then Conferences in C and DA then wants to leave the conference call and let B, C and D continue the call without them.Is there a way to do this with TIPT?
One of my users is looking for steps on how to do a (for the life of me i cant find agreed terminology on this) "Conference Transfer", or "3 Way transfer"1. A calls B2. B decides to Transfer the call to C, B presses (Conf Trans button for example) an ...
Hi AllNew TITP Admin here (our ISDN service was migrated yesteday )Looking to see if there is a reports section in TIPT, looking for in order of priority: a) List of users with the last change date time of mailbox password, web password etc. b) List o ...
Hi All, I have a site that I have self migrated to TIPT over the Internet and all the Polycom VVX411 devices registered as expected after updating the required tags.At this particular site I have a 2N IP Uni front door intercom which had been working ...
I logged in today using my personal email and phone number. The only thing showing on my account is my ex and his phone number and email. We have never had joint account even when married Years ago. How do I delete him off and get my own informat ...
We are currently experiencing an outage / issue with TIPT (Business Connect) with calls not connecting / dropping. Affecting most users. Whilst calling through to support is such as relaxing and short experience, is there any place we can go to view ...
Hi since I fixed my home phone due to battery was dislodged, the pair button in nbn box has ticking noise and modem light in the middle is flashing red light. My internet stopped working. I tried turning in and off, tried pressing the button for few ...
Recordings below from the recent working remotely webinar
How Liberate can hlep you work remotely
https://youtu.be/c3xTyES0OwY
TIPT Call Centre and Liberate remote agents
https://youtu.be/WSH3s7ZLXdQ
Deploying Business Connect
https://you ...
Hi Team,I've mentioned this to some in person at events, etc but thought I should put it here as well. I would love the Call Centre could have multiple conference calls at once each with more than 3 participants at once. You might able to combine som ...
Here's another one since my Liberate one is stumping people. Can someone advise me what the difference is between %CALL_MISSEDCALLTRACKING% and %CALL_MISSEDCALLTRACKING1%?
Hi Team,I've just seen this post: https://crowdsupport.telstra.com.au/t5/tipt-liberate/does-the-tipt-call-centre-java-https-server-applet-still-work/m-p/854269.Wondering when/if there will be a replacement to get contact integration into Call Centre ...
I think the answer is No or check with Polycom but I wanted to at least ask. Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config? Perfect world I'd like it so that they can answer the call by lifting the ...
Hi there, I'm trying to do something a little nonstandard but it does look to work manually. Just looking to now put it onto one softkey. This might need @BradKelly or @NateB 's expertise. I have an Instant Group Call that works with Push to talk. W ...
Hi Team,I recently ordered a new handset on the new UC Portal configured with TOTI to be delivered to my house.It arrived very quickly but didn't have the TOTI config.I was able to get this working because I have a home lab and can setup an DHCP Serv ...
Hi AllNew TITP Admin here (our ISDN service was migrated yesteday )Looking to see if there is a reports section in TIPT, looking for in order of priority: a) List of users with the last change date time of mailbox password, web password etc. b) List o ...
We usually get users to activate their Business Connect apps through the portal (https://ucone.tipt.telstra.com) but currently authentication on the portal is not working. It returns that it is an incorrect username and password even for accounts tha ...
Previously, after a user logged in to the TIPT Call Centre portal, the would be prompted to install the Broadworks Java HTTPS Server applet for Desktop Integrations (e.g. notifications). We've just been testing to try and get notifications working an ...
Hi we have just enable liberate and wondering do we have to use voicemail option which goes through to our mobile voicemail? The Business connect setup emailing when you had a voicemail is useful and wondering if there's anyway around having to dial ...
Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks
I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I ...
Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...
Hello Community, One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/ I've accessed this link via the Enterprise Help & Support page under ...
Hi, Is there a way to configure a TIPT phone to auto dial a phone number when the handset is lifted? We want to put a phone in a lobby for people to lift the handset and be dialled straight to reception Cheers Josh
In the past we have setup new IAD devices using the Linksys SPA8000 DMS profile, assigned to the device using the mac address. Now we have gotten a new Cisco version of the SPA8000 and it will not pick up the configuration as the Linksys version did. ...
Hi All, Looking for updated information on R19. I note there is a presentation on here regarding some of the new features. Anyone got anymore detail? Also interested if anyone has heard when it will become available? I understood it was intended ...
If you are interested in participating in our one month free VMR Trial or to find out more about TIPT’s new App demonstrated at the User Forum please send a private message to Eric Smith and he will contact you directly for all the additional informa ...
We have at least one user whos toolbar search returns contacts from any of our 5 sites. Most other users that I have tested only return contacts from within their own site. Is there a setting that controls this as I haven't been able to find it any ...
The office is now at home
How do you make office telephony work when out of the office
How are you answering calls to your main business number ?
How are you getting multiple people to answer calls ?
How are you stops calls going to personal voic ...
UPDATE:
Telstra is running two webinars - first one tomorrow covering off working remotely. If you have not received an invite - send me a private message through crowd support with your name / email and company name and I will get an invite to you.
...
Did you know that TIPT has some excellent built in business continuity features?
At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...
Great news from the land of TIPT / Liberate.
The TIPT call centre client and Reception clients are now available over the internet.
Please use the dedicated Internet access links below :
miReception (For customers accessing TIPT over the Intern ...
Firmware release 5.8.1k has been released onto the platform and will be deployed for with any new site. This now enables TIPT contacts directory searchable from the handset.
When enabled will show 2 directory options within the phones directory
TIP ...
Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.
Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.
Updates will normally be quarterly ...
Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.
TAGs can be used to add features to handsets like
Pickup buttons for pickup groups
Hotlines
Multiline appea ...
TWO NEW FEATURES TO YOUR TIPT service at NO ADDITIONAL CHARGE: 1] TIPT UC-One INTERNET CONnect – IM&P, DESKTOP SHARE, COLLABORATION & REMOTE/TELE WORKING all via the internet 2] Lync/Skype-for-business desktop INTEGRATION TO TIPT providing click-to-c ...
Telstra is pleased to announce the launch of a new range of offers for our Cloud Collaboration TIPT offering. These offers come in the form of new 4 & 5 year contract plans with more cost effective user pack pricing. Handset and video rental plan ...
Over the last 12 months, we have being making changes to the Broadsoft platform to strengthen the security of the Telstra IP Telephony (TIPT) Product. As of 28th April, the following password rules will apply to all TIPT customers. These changes ap ...
Hello, We're in the process of putting together a solution to report on the usage of a phone system for an organisation using TIPT. To achieve this, we need to export CDR's from the system via SFTP to our hosted location. My questions are: 1. Is this ...
Hi All, Has anyone had any experience in registering a Tesira Forte AV audio conference unit to the TIPT platform and might be able to share configuration details on registering it. Cheers
Hi TIPT users, I'm just wondering what process you use to order TIPT devices such as VMR's and handsets. These days I send a email off to tiptprovisioning and wait to see the item. The delays have been getting woeful latetly to order addtional handse ...
Hi Crowdsupport Community, We use the VMR's quite a lot in our organisation and today we found that none of our Lifesize units could dial into the VMR while our Polycom VC units could. Any one else notice anything like this? I'm wonding if perhaps an ...
!!... TIPT Update ...Latest software for Telstra Telephony Toolbar …!!!
The new Telstra Telephony Toolbar software has been added onto the TIPT ORC. This had been requested by many customers and has the R19 firmware compliance with the TIPT platform a ...
Hi All, Please download and use the latest version of TIPT UC-One for PC ( the latest version is 20.2) There was a new certificate updated on the load balancer and the older versions of UC-One may not let you log in. To download, please go to the f ...
Hello ,
Stage 1 of the R.19 upgrade to the platform has been completed last week. All new features are now visable in commpilot.
New features now available now
Hunt Group - new unreachable call forwarding options.
...
TIPT will shortly be launching the updated handset range which is now focussing on the Polycom VVX range. We are adding more video capable handsets and an entirely refreshed handset range with more feature rich handsets.
Please see attached handset ...
