Hi All, I have a site that I have self migrated to TIPT over the Internet and all the Polycom VVX411 devices registered as expected after updating the required tags.At this particular site I have a 2N IP Uni front door intercom which had been working ...
I logged in today using my personal email and phone number. The only thing showing on my account is my ex and his phone number and email. We have never had joint account even when married Years ago. How do I delete him off and get my own informat ...
We are currently experiencing an outage / issue with TIPT (Business Connect) with calls not connecting / dropping. Affecting most users. Whilst calling through to support is such as relaxing and short experience, is there any place we can go to view ...
TIPT UC Self Service Portal Now Live
Add new TIPT users and packs in near real time for immediate use.
What can you do?
Add new TIPT users & Devices to an existing site
Add new TIPT service packs to an existing site
Configure Business Connect
Use ...
Hi since I fixed my home phone due to battery was dislodged, the pair button in nbn box has ticking noise and modem light in the middle is flashing red light. My internet stopped working. I tried turning in and off, tried pressing the button for few ...
Recordings below from the recent working remotely webinar
How Liberate can hlep you work remotely
https://youtu.be/c3xTyES0OwY
TIPT Call Centre and Liberate remote agents
https://youtu.be/WSH3s7ZLXdQ
Deploying Business Connect
https://you ...
We have our TIPT/Business Connect set to Internet, so that staff can use TBC from anywhere. Most staff are all fine, but we have found that any staff that use Optus as their home Internet, cannot make or receive calls through TBC. When they log in, t ...
Telstra’s guide to working remotely on TIPT
Do you need staff to be able to work remotely? Telstra has produced a document to help you support staff working remotely.
see attached document
Liberate – The best of your desk phone on your Mobile
D ...
We usually get users to activate their Business Connect apps through the portal (https://ucone.tipt.telstra.com) but currently authentication on the portal is not working. It returns that it is an incorrect username and password even for accounts tha ...
Previously, after a user logged in to the TIPT Call Centre portal, the would be prompted to install the Broadworks Java HTTPS Server applet for Desktop Integrations (e.g. notifications). We've just been testing to try and get notifications working an ...
Hi we have just enable liberate and wondering do we have to use voicemail option which goes through to our mobile voicemail? The Business connect setup emailing when you had a voicemail is useful and wondering if there's anyway around having to dial ...
Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks
I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I ...
Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...
Hello Community, One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/ I've accessed this link via the Enterprise Help & Support page under ...
UPDATE:
Telstra is running two webinars - first one tomorrow covering off working remotely. If you have not received an invite - send me a private message through crowd support with your name / email and company name and I will get an invite to you.
...
Did you know that TIPT has some excellent built in business continuity features?
At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...
Great news from the land of TIPT / Liberate.
The TIPT call centre client and Reception clients are now available over the internet.
Please use the dedicated Internet access links below :
miReception (For customers accessing TIPT over the Intern ...
Firmware release 5.8.1k has been released onto the platform and will be deployed for with any new site. This now enables TIPT contacts directory searchable from the handset.
When enabled will show 2 directory options within the phones directory
TIP ...
Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.
Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.
Updates will normally be quarterly ...
Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.
TAGs can be used to add features to handsets like
Pickup buttons for pickup groups
Hotlines
Multiline appea ...
