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KieranKas
Level 1: Cadet

Hi All, I have a site that I have self migrated to TIPT over the Internet and all the Polycom VVX411 devices registered as expected after updating the required tags.At this particular site I have a 2N IP Uni front door intercom which had been working ...

Annoyedtesltra1
Level 1: Cadet

I logged  in today using my personal email and phone number.  The only thing showing on my account is my ex and his phone number and email.  We have never had joint account even when married Years ago.  How do I delete him off and get my own informat ...

MartyJames
Level 2: Rookie

We are currently experiencing an outage / issue with TIPT (Business Connect) with calls not connecting / dropping. Affecting most users. Whilst calling through to support is such as relaxing and short experience, is there any place we can go to view ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

TIPT UC Self Service Portal Now Live Add new TIPT users and packs in near real time for immediate use.   What can you do? Add new TIPT users & Devices to an existing site Add new TIPT service packs to an existing site Configure Business Connect Use ...

LitaK
Level 1: Cadet

Hi since I fixed my home phone due to battery was dislodged, the pair button in nbn box has ticking noise and modem light in the middle is flashing red light. My internet stopped working. I tried turning in and off, tried pressing the button for few ...

HangNguyen
Level 1: Cadet

Hi, Can anyone please advise if the two SKU phones above are End of Life products? Thanks.

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Recordings below from the recent working remotely webinar   How Liberate can hlep you work remotely   https://youtu.be/c3xTyES0OwY   TIPT Call Centre and Liberate remote agents   https://youtu.be/WSH3s7ZLXdQ   Deploying Business Connect   https://you ...

NadiaDavis
Level 1: Cadet

Hi, We'd like to divert calls from our 1300 number to mobile. How do we set this up? 

SunnyCare
Level 1: Cadet

We have our TIPT/Business Connect set to Internet, so that staff can use TBC from anywhere. Most staff are all fine, but we have found that any staff that use Optus as their home Internet, cannot make or receive calls through TBC. When they log in, t ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Telstra’s guide to working remotely on TIPT Do you need staff to be able to work remotely?  Telstra has produced a document to help you support staff working remotely.   see attached document   Liberate – The best of your desk phone on your Mobile D ...

jamesd2
Level 2: Rookie

We usually get users to activate their Business Connect apps through the portal (https://ucone.tipt.telstra.com) but currently authentication on the portal is not working. It returns that it is an incorrect username and password even for accounts tha ...

jamesd2
Level 2: Rookie

Previously, after a user logged in to the TIPT Call Centre portal, the would be prompted to install the Broadworks Java HTTPS Server applet for Desktop Integrations (e.g. notifications). We've just been testing to try and get notifications working an ...

Blaggsy
Level 3: Gumshoe

Hi we have just enable liberate and wondering do we have to use voicemail option which goes through to our mobile voicemail? The Business connect setup emailing when you had a voicemail is useful and wondering if there's anyway around having to dial ...

Blaggsy
Level 3: Gumshoe

Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks

billingissue
Level 3: Gumshoe

I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I ...

billingissue
Level 3: Gumshoe

Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...

DamianVL
Level 2: Rookie

Hello Community,  One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/ I've accessed this link via the Enterprise Help & Support page under ...

MAJoJax4
Level 3: Gumshoe

Does anyone know if its possible to send messages to group TIPT phones.  Just thinking one day may have to use it to send out messages to staff.

KapsJ
Level 2: Rookie

Hi All, Status on all of my TIPT UC-one devices gone to "calls unavailable". Anyone else had this isue and found a solution?       

MAJoJax4
Level 3: Gumshoe

Hi all Have updated to VVX410 handsets and wondering if it is possible to access a corporate directory search function other than active directory?

HangNguyen
Level 1: Cadet

Hi, Can anyone please advise if the two SKU phones above are End of Life products? Thanks.

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

UPDATE: Telstra is running two webinars - first one tomorrow covering off working remotely. If you have not received an invite - send me a private message through crowd support with your name / email and company name and I will get an invite to you. ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate   UPDATED - Note: One Access 24 port IAD - not supported over the internet

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Firmware release 5.8.1k has been released onto the platform and will be deployed for with any new site. This now enables TIPT contacts directory searchable from the handset.   When enabled will show 2 directory options within the phones directory TIP ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you are a TIPT administrator and want to upgrade your Polycom handset firmware to take advantage of new features - see the attached guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.   Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.   Updates will normally be quarterly ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.   TAGs can be used to add features to handsets like   Pickup buttons for pickup groups Hotlines Multiline appea ...