Level 1: Cadet

Changing Caller ID

Hi,

 

 I have a hunt group at one site, for example, 8888 9999.

 

 In this hunt group I have hunt group members that site at other sites on numbers 7777 4445, 7777 4446, 6666 7775 and 6666 7776.

 

 Is it possible to change the Caller ID of all of the members regarless of what site they are in so that it will display the main hunt group number 8888 9999 to anyone they call?

 

Thanks!

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5 REPLIES 5
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Telstra (Retired)
Telstra (Retired)

Re: Changing Caller ID

Hey gazwald,

 

I would recommend contacting the Telstra Business Live Chat team to see if this able to be altered for all of your Groups. They are available to assist wit this query in real time 24/7 via:

 

http://tel.st/e3xp

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Level 3: Gumshoe

Re: Changing Caller ID

Hi

 

Are they all TIPT services?

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Level 1: Cadet

Re: Changing Caller ID

I did call the TIPT helpdesk and spoke with someone however they were not sure if it could be done or not, so I thought I'd ask here Smiley Happy

 

Correct, they are all TIPT services.

 

Regards,

Gaz.

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Level 3: Gumshoe

Re: Changing Caller ID

I was able to get a caller ID allocated at group level, then I can manually assign the new caller id to the services that I need.

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Level 1: Cadet

Re: Changing Caller ID

Thanks for your reply Smiley Happy

 

I think the Telstra guy tried groups but I do not think he could add a user from another site to the group. I'm not expert enough to muck around trying things on the production system as I don't want to break any incoming calls. I'll follow this up.

 

Cheers!