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Level 1: Cadet

Is Call Forwarding available with NBN lines?

We are a small business and have recently changed over to NBN with SIP. We kept our older phone system & desk phones. 

 

Can anyone advise if the call forward feature is available with these new lines?

 

And/or message bank?

 

The only way we can divert incoming calls at the moment is to unplug the access box, cutting our NBN connection, so the emergency diversion kicks in. Looking for a way to forward / divert calls as needed without losing internet connection. 

 

Can anyone advise?

 

Cheers

 

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1 REPLY 1
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Telstra Products & Services Team
Telstra Products & Services Team

Re: Is Call Forwarding available with NBN lines?

Hi,

 

You should be able to control this through the phone system ( depending on type). 

If not then you need to add the business lines pack - $10 per number - then assign it to the number you want to divert.

Can be requested - 

BusinessSIPAMC@team.telstra.com
 
 

 

Brad