Websites & eCommerce

HI There, we have had  a .com.au domain name and DNS hosting with Telstra Mission Control for many years, and I now need to urgently make some DNS changes, however the Mission Control website says "your account is closed" when I try to log in. I have ...

Effectively this blockage means that 80% of our customers cant get to our website. www.artxdesign.com.au Has been scanned at server level, we have checked all blockers including visurtotal.com etc and it;s as clean as a whistle. How do I get access b ...

We moved to a new host for our domain https://hardkorr.com about 36 hours ago, and it seems like every ISP around the world except Telstra has updated their details. Why does Telstra always take so long? We have had this problem before and it seems l ...

Hi there I'm having an issue with my old Bigpond Hosting. (very old plan) I have my own domain name which I have moved away from Bigpond Hosting to another provider.DNS records have been changed and seemingly propagated to most DNS servers 5 weeks ag ...

Our exchange server was configured to use upstream SMTP.telstrabusiness.com server - we started getting bouncebacks and delayed delivery. I have good endpoint security converge and cannot find anything suspicious at this stage. Where do I contact Tel ...

I have started having issues with Telstra's senderscore to low. This not only affects clients sending to bigpond, but any domain hosted on bigpond or by telstra. It seems telstra has taken it upon themsleves to censor evry one's email. I have checked ...

I have a business client who has their email hosting setup by telstra with Webcentral.  They are unable to send receive email and I am unable to get in touch with anyone to get tech support. How do we get assistance with this?  Would I be better to m ...

An Education Platform for the Next Generation | Kapdec Math is one of the subjects that most kids fear. The practical problems, questions, unending number of equations, formulas, etc seem to look hefty to kids when they look at the math. On the other ...

I was reciving emails that my Domain name was due to expire from domains@telstra.com.auI replied to these emails that i wished to renew the domain, but received no response. Now emails to my email address are not getting through.Who can i contact / s ...

Hi my website uggexpress.com.au has been blocked by Telstra only. There is no other network blocking it,  I can access it through another network provider.  

My website www.hopscotchfitness.com.au has been blocked on Telstra wifi / internet - the website is not blacklisted elsewhere. Can this be unblocked so people on Telstra can access the website?

The company I work for have a domain hosted by Telstra and have logged a couple of support tickets.I have had no status update on these tickets in over a month and am unable to login to the portal at https://mc-au.server-secure.com to check. The port ...

Hi You are marking my site as phishing /malicious and i have clients not being able to purchase , as you can image its very hard time now  But its only in some states EG QLD blocked, WA blocked but NSW is ok and all other are ok - optus etc  https:// ...

Hi  We are an Email service provider based out of turkey. We have few partners who are sending legitimate email marketing campaigns on bigpond.com but we are getting sender rejected. I IB504. i read a thread where it was mentioned it happened because ...

 Hi all,My Client is with Telstra, and my question is If I point the domain she owns to another provided who will provide website hosting, will her emails she has with the same domain and with TelstraStill work?

Hi all,I was recently contracted to create a website, and my client has a domain and emails setup through Telstra, and when I was looking into domain ftp hosting it turns out Telstra doesnt do standalone domain hosting, my question is, If i point the ...

I've redirected my .com website  hosted by godaddy to a .com.au website and and the redirect is working everywhere in the world except here in Australia.  Can someone please help my get my .com redirecting to my .com.au by removing a blacklist or war ...

Since mid last week my client's website https://www.Investps.com.au has been getting blocked by Telstra Broadband, and after multiple attempts to 'fix' we're still in the same situation. When I try to view the site via my PC (ethernet to the modem) I ...

Hi, I have website (https://maidinmelbourne.com.au/) which is providing house cleaning services in Melbourne, and I want improve my page speed, can someone let me know how can I do this?

Hi guys,  I hope I’m in the right place for this. 

I am a Telstra prepaid customer.. two nights ago I placed An online postpaid order for a new phone on a plan.. I logged into my prepaid Telstra 24x7 account to load my existing details and select the ...

Hi, I run a digital design firm and a while back my Wordpress website was compromised with malware. This resulted to my domain being black listed on google and McAffe etc.. My hosting provider cleaned up the website and installed word-fence a few mon ...

Back in February our  Charity's site www.wcmenshed.org was hit with  PHISHING attempt.Telstra reacted by blocking the site and showing a "Malicious Content" warning.Over a number of phone calls to Telstra from my home, and being transferred through m ...

  The NBN plan just given to me (order number: 1-2091132473499)  is wrong and it should be corrected as $70/month, 100GB plan (essential). The order was placed through telstra shopping - Macarthur shopping complex. Please correct and resend your orde ...

Hi, I currently have a telstra small business domain/emails hosted by Telstra's Mission control. I am looking to transfer the domain hosting and email hosting over to telstra G-suite. Can someone please confirm the steps that I need to undertake?I ha ...

Mods: can you reopen the archived thread (same name) Mk1, and tack this on the end please ? Hi all.I’m just trying to conclude an archived thread I started last May 2018:Benhelps, Yastiandrie, CF4 and other very kind souls gave me lots of time and he ...