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Level 1: Cadet

Blacklisted website

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Hello, My clients site has been hacked recently and ive had all the code checked and cleaned and running sucuri to clear up all the black lists but anyone on NBN telstra cannot see the website, Can you please clear from your end. www.adeptcivilgroup.com.au.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Blacklisted website

https://www.virustotal.com/#/url/979bac520f899f2f0f28e027dc2717c69e4bd4fc17b6ad1ffe5d089f14d90a3b/de...
I'd recommend getting in touch with the owners of the WBRS's in the above link and requesting a delisting. Also if you hit the 'report as safe' button on the Telstra Broadband Protect walled garden page when someone attempts to go to the site, it will send the site to the team to review
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Blacklisted website

https://www.virustotal.com/#/url/979bac520f899f2f0f28e027dc2717c69e4bd4fc17b6ad1ffe5d089f14d90a3b/de...
I'd recommend getting in touch with the owners of the WBRS's in the above link and requesting a delisting. Also if you hit the 'report as safe' button on the Telstra Broadband Protect walled garden page when someone attempts to go to the site, it will send the site to the team to review
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Level 25: The Singularity
Level 25: The Singularity

Re: Blacklisted website

Microsoft has also blacklisted the site, so Windows Defender is blocking it as well. That will need to be dealt with separately to reporting clean to Telstra.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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