Highlighted
Level 1: Cadet

24/7 app not working and services not appearing on account

I have started receiving the following message when logging into the Telstra 24x7 "Account restriction. Your account does not have the appropriate security level to use this app."

 

The 132200 people have advised there was a system enhancement and this will be fixed in the next 24-48 hours.

 

In addition, all of my services are missing from my online account. 

 

Has anyone else had this issue?

 

Good news though, billing is still working.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit