Level 1: Cadet

Accessory repayment plan

I purchased a new phone today and the sales rep told me that because we were a previous customer that the assessories would be free and waved from the bill. I now see that there is a added extra for the assessory repayment option - will this be credited to my account each or should I return these items for misleading information.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Accessory repayment plan

There might be a credit, as sometimes they will have service level discount that they might have applied, but it depends.

It could be worth going back to the store and getting it checked, or you could also chat with the support team on LiveChat and they should be able to check the service and order to see if there is some sort of discount that had been applied.

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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