I have a Telstra ID, myFullName@domain.com ("domain" as in network domain - I don't have a real email with "domain.com").
I had some account problems and while resolving these problems found out that someone has created another Telstra ID which is 123-myFullName@domain.com.
I don't have access to the Telstra ID 123-myFullName@domain.com. I cannot reset the password for it because I don't know the date of birth associated with it. I know this is definitely a Telstra ID because I cannot create a new Telstra ID using 123-myFullName@domain.com - I get an error saying a Telstra ID with that username already exists.
The reason I found this out was because my "Footy Pass" had been reassociated to 123-myFullName@domain.com instead of myFullName@domain.com. I would like to work out what other information of mine was transferred to this new Telstra ID. Is it linked to my phone service? Is it linked to my address? etc?
Also, how can I get an explanation of who or what is responsible for this fraudulent activity?
Was this helpful?
Have you contacted Telstra in regards to this yet?