SmrutiM01
Level 1: Cadet

Account Name Wrong

Hi

My account name is set wrong in Telstra. I have been calling for help. I am not sure, how can you set the name incorrect being a communication service provider. Your customer care support on Telephone is awful. Tell me how to fix my name in the account. You not only had it wrong but also have changed my gender. 

 

 

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2 REPLIES 2
OllieW
Support Team
Support Team

Re: Account Name Wrong

Hi Smruti, have you lodged a change of name request here: https://tel.st/v9k43 ?

 

Let me know how you go.

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Dowser
Level 20: Director
Level 20: Director

Re: Account Name Wrong

You can also submit the form to update your details at a Telstra store.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit