Level 1: Cadet

Adding someone as full authority

Hi I'm trying to add my wife as full authority and following the instructions there is no selection available to do this. I have tried calling which then sends a link to do on the 24 7 app because of no people available, then I just keep going around in the same loop everytime I try. 

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Level 23: Superhero
Level 23: Superhero

Re: Adding someone as full authority

Hi Rusky333,


Are you able to visit a Telstra store to add your wife as full authority to your Account?


I've taken a screenshot of what I see in my My Telstra App. 

It shows that if you want to add your wife as having limited authority you can do this by messaging Telstra in the My Telstra App. 


It shows that if you want to add her as full authority you need to call Telstra or go into a Telstra store.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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