Level 1: Cadet


I can't change my billing address online. I get the following message


Your request could not be completed. There may be a temporary problem, or part of the system may be unavailable due to regular maintenance.

Alternatively please feel free to contact us

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Address

Hi BigFella55, 

Last night we were completing maintenance, so if you give it a try this morning there shouldn't be any issue. 

If you are still unable to change it this morning, just give us a call on 13 22 00 and we'll update it for you 🙂

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit