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Michael-1234567
Level 3: Gumshoe

One of my internet accounts has been showing an error message on the data usage page for a few months. I have attempted to raise it as an issue and keep getting pushed to the MyTelstra App, which forces me to use CODI Artificial (un)Intelligence bot ...

cmandell1
Level 2: Rookie

I chatted with someone yesterday at this time. He/she was going to cancel my foxtel service for our Queensland address. I am still waiting....over 30 hours since then. The messages in the chat are showing Sent.

Someguy1
Level 1: Cadet

Hey, i need some help ideas. I cant contact anyone from telstra, due to "covid" they wont let me call. The website live chat directs me to the app, then the app directs me to the main site. I need to disconnect my service for a certain date (because ...

Culprit
Level 1: Cadet

I ordered my phone. I acknowledged there would be a delay. So I kept checking my order and the tracking which all I got was the following screen shot. Then I get emails saying here's your new bill and charges. I thought strange, I still have no phone ...

Forwagy
Level 1: Cadet

My Telstra App is not working and when I login online, I receive message:No Accounts FoundThis profile is not associated with any accounts. Please try to add an account using the button below. Has the 'improving My Account experience' caused problems ...

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

Nonna24
Level 1: Cadet

How do I change my Residential Address?  I moved 13 months ago & my previous address is still showing 

Dayz71
Level 1: Cadet

I have an account and pay each fortnight, by direct debit, more than the minimum. Is there somewhere I can logon and see how much my account is in credit?

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

Nonna24
Level 1: Cadet

How do I change my Residential Address?  I moved 13 months ago & my previous address is still showing 

Sydney000
Level 4: Private Eye

The http://telstra.com/paymybill web page used for paying mobile phone bills is coming up with a 404 error when you use a Chrome browser. I tried using the same URL but opened up via Microsoft Edge browser and it works. Hope that helps.PS Telstra - y ...

Louise7769
Level 1: Cadet

I’m locked out of my webmail and cannot reset the password. It’s sending the link to my locked email. I cannot get through to anyone but a robot that cannot help me. I’m so stressed as my accounts were being hacked and now I cannot see if they are ca ...

scorpiogirl
Level 1: Cadet

I need a refund from a double payment i made, the app is useless keeps putting me onto virtual assistant, ive been on hold ONE HOUR (they said 20 mins!!!!). |It is beyond frustrating!!!!!! how on earth do i get to speak to someone and get my refund!! ...

PeterK52
Level 2: Rookie

I recently bought a pre-paid SIM, and added it successfully to my MyTelstra account. But then I arranged for my old work number to be assigned to the SIM, and after that was successfully completed it has disappeared from my list of services in MyTels ...

Garry49
Level 3: Gumshoe

 Ya All, Anybodies got the above plan? and if so, how is it working for you and please can you give me an idea of the cost for it?Thank you in advance Peeps.

seanlm
Level 1: Cadet

Good afternoon, I've been overseas for 6 months and just returned. My service is still suspended even though my last bill was paid in full. I've tried requesting reconnection through the advise payment form online and ran into an error multiple times ...

chicky1
Level 1: Cadet

Hi I want to see how much data is on our business plan, where do I find it, is it on bill anywhere.Thanks

Kayachips
Level 1: Cadet

Anyone had their internet usage data drop off their bill, or cannot access it in their 'myaccount' online? I have had it detailed on my bill for 10 months, then it stopped and reports '0 data usage' from then on (13 months now). This can't be correct ...

Mich741
Level 1: Cadet

How do you change billing address there is not a drop down On my online account under settings for ‘update billing address’ on my pre-paid plan. 

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