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Bill2Bpaid
Level 1: Cadet

NETFLIX have told me that my fee-for-service, which TELSTRA has been paying on my behalf, was either not received or not received in full, this month.   Is this a widespread problem?

Adamrg2020
Level 2: Rookie

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

DigitalStig
Level 1: Cadet

As far as I am aware, I switched from a Business account to a Personal account two years ago. Since then I think my Telstra ID has stopped being linked to my account properly. My issues are;My Telstra app: shows data usage, but not account/payments d ...

Tonypissedoff
Level 1: Cadet

My internet and phone have been suspended today. I’ve been continually having issues with the f;()wit$ overseas as we have to convert to nbn. They have absolutely no idea what they are doing. Why the hell does Telstra use my money to keep foreign nat ...

badassmillow
Level 1: Cadet

I can’t register my account

alb10811
Level 1: Cadet

Hi I'm trying to change the password for one of my emails.  I go to my Telstra 24x7 Account the Manage my Profile the Manage Mailboxes but when I click the link I get a 404 Page Not Found Error.  Is there any way I can change my password in Bigpond W ...

MeganAW
Level 1: Cadet

I am getting rather angry as for quite a few weeks now i am being told on 24/7 app and the Internet version that I am not the Authorized account owner and i do not have access to my own accounts and bills.I have sent several texts to the 24/7 app sup ...

6Libby6
Level 2: Rookie

My email had been deleted & when messaging virtual assistant just now via my Telstra app, he said it was a server problem & was reinstating my account.When i went to change my password, it states my ex husbands name on message & not mine. What is goi ...

Chillies
Level 2: Rookie

Not sure what has happened to my account over the last few weeks, but I'm not able to log in to Outlook after changing my password a few weeks ago. I keep getting the screen that comes up and asks for Logon, Server, User name and Password when I ente ...

Eemjee
Level 1: Cadet

Hi can someone here had the same as my problem. I already register to telstra. When i'm about to log in so that i can link my account it always says there's something wrong please try again . Thanks

Alpen
Level 1: Cadet

My grandmother has recently transitioned into aged care due to significant cognitive impairments. I need to cancel her home phone account, but I am not a verified contact on her account and due to her mental state she cannot appoint me. I am her powe ...

Craig3352
Level 2: Rookie

Hi, my Telstra account has been hacked, they have logged in and changed my password, my billing address and apparently my drivers licence number (how would Telstra let someone alter D/L number online)?I called 132200 and they told me I needed to go i ...

Ettiem
Level 2: Rookie

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

peteali
Level 2: Rookie

Hi maybe someone out there can give me a contact no or email contact for Telstra Rewards Programs and please please don't tell me to use the messaging in the My Telstra app because I have tried FIVE times spoke to 5 different operators who have all t ...

Johnny32
Level 2: Rookie

I can't log into my telstra app or internet browser lucky I saved bpay details so I can still pay bills. I think i might move onto optus

noob1001
Level 2: Rookie

I can't log in to my account using the web or the Telstra iOS app for a few days now! I am getting this error message:"Sorry,something went wrongPlease refresh the screen or try again later." So when I hit the refresh button it gave me this error mes ...

Jase2010
Level 1: Cadet

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

JF00
Level 1: Cadet

Hi,I recently took advantage of Telstra new phone feeling that I was eligible for since I took out a phone plan last October. I now need to return my device to Telstra however the old URL that was used to send back phones no longer works? 
How do I ac ...

catsmum
Level 3: Gumshoe

Hi,Recently, Telstra changed their website, and ever since then I cannot see my account details at all.The login works, and I get "Transferring you to My Telstra" then the screen goes blank.    I use WiFI on a PC which works fine for everything else. ...

-AJB-
Level 1: Cadet

Hi guys and gals, I'm needing some assistance after receiving a legitimate email from Telstra about our 'asset users'. I have tried calling and I have tried the app message service. I also tried poor Codi. No luck all round. The email advises to corr ...

zaTAPA
Level 1: Cadet

Hi, I manage to order an Xbox series X with a Telstra representative over the chat, however, I got no confirmation email, no reference number, or anything indicating what wave of delivery I'm in neither anything concrete that is everything all right ...

Jason19691
Level 1: Cadet

Wifi compromised. I click on link sent and it gives me number to ring. Ring number and says they are not answering due to COVID. Select call back. When they call an animated voice says no one is available to address the issue. Disconnects. Repeated t ...

ByersT
Level 2: Rookie

I placed an order online using my points for an Apple Watch on the 30/9/2020. I thought this was a simple process to place an order online has I had done with my last two phones on the same account.
I am yet to even have this order placed and confirme ...

Someguy1
Level 2: Rookie

Hey, i need some help ideas. I cant contact anyone from telstra, due to "covid" they wont let me call. The website live chat directs me to the app, then the app directs me to the main site. I need to disconnect my service for a certain date (because ...

orion_jb2001
Level 5: Eagle Eye

Is anyone else having issues connecting to their account via Chrome. It logs in and then nothing.  Works fine with Edge.

Ettiem
Level 2: Rookie

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

KRIS231
Level 2: Rookie

Has anyone had any luck with being able to retain their @bigpond.com email address after changing providers? I have conflicting information about being able to pay a fee to retain it but cannot actually find this on any telstra pages. TIA.

Titahi
Level 1: Cadet

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

gebep
Level 2: Rookie

tried to get a phone disconnected but instead had the wrong number disconnected

aford
Level 1: Cadet

i have been scamed with anew phone charged to my telstra account

AndyBob73
Level 2: Rookie

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 2: Rookie

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

Seeker_18
Level 2: Rookie

I was meant to get a delivery today by startrack but they failed to deliver my Christmas present due to the consignment not having my building name on it, but when spending my points for this present it asked for a building name, startrack will not r ...

troi88
Level 1: Cadet

I was checking a tracking number for an order placed yesterday and it did not show up so i checked PREVIOUS ORDERS tab and there are two DISCONNECT orders from yesterday showing as COMPLETED.. I did not order any Disconnect yesterday and no services ...

Bobba07
Level 1: Cadet
Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

CBWTIS
Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Nivek60
Level 1: Cadet

Please cancel my free Kayo subscription.

DigitalStig
Level 1: Cadet

As far as I am aware, I switched from a Business account to a Personal account two years ago. Since then I think my Telstra ID has stopped being linked to my account properly. My issues are;My Telstra app: shows data usage, but not account/payments d ...

Eemjee
Level 1: Cadet

Hi can someone here had the same as my problem. I already register to telstra. When i'm about to log in so that i can link my account it always says there's something wrong please try again . Thanks

peteali
Level 2: Rookie

Hi maybe someone out there can give me a contact no or email contact for Telstra Rewards Programs and please please don't tell me to use the messaging in the My Telstra app because I have tried FIVE times spoke to 5 different operators who have all t ...

Jase2010
Level 1: Cadet

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

JF00
Level 1: Cadet

Hi,I recently took advantage of Telstra new phone feeling that I was eligible for since I took out a phone plan last October. I now need to return my device to Telstra however the old URL that was used to send back phones no longer works? 
How do I ac ...

orion_jb2001
Level 5: Eagle Eye

Is anyone else having issues connecting to their account via Chrome. It logs in and then nothing.  Works fine with Edge.

honest_abe
Level 1: Cadet

I tried to log on to my account using the Telstra URL on the web from my computer returns an error

PringleFinger
Level 1: Cadet

Hi, I've been trying for weeks to add my service to my Telstra ID so that I can access my account through the website and app however everytime I enter the account number and details I get the following error: "Sorry, an unexpected error has occurred ...

Leon50
Level 1: Cadet

I received the following message in an email to a personal email address yesterday at 2:21AM. In the email they had the correct first name middle name and surname. I tried contacting live chat but wasn't able to get through to anyone. Is there someon ...

Webster2
Level 1: Cadet

When I look online at my account it shows a total of 4 accounts and 18 different phone numbers some are over 10 years old and no longer valid. Only one account and one phone number is valid,

feedback22
Level 1: Cadet

Telstra emailed to say they were going to upgrade my plan, of course it was going to cost more. The only way to stop it happening was to contact them to change my plan. I couldn't get onto a consultant via phone or online, to say I didn't want this t ...

YiYang
Level 1: Cadet

Hey guys,                I just returned from overseas.  I tried to contact with Telstra for restore my mobile service. But Telstra told me that my mobile number is disconnected and can't be recovered due to lower credit, which caused by bill overdue ...

PO30
Level 1: Cadet

Can I please get help to reactivate my bigpond email account after finding out that my account has been temporarily suspended after apparently being compromised. I have not been able to get any assistance through any means including by phone, website ...

Henzz
Level 1: Cadet

Literally cannot get through to anyone on the phone, other then the chatbox and thats hours to days to even get responses and half the time the responses are useless. Signed up to a new serice on 03/10/2020 only to find that they have connected the N ...

Byron5
Level 1: Cadet

My service has been disconnected as I was late to pay my bill however it is still disconnected and I paid the bill over 24 hours ago and I’ve let Telstra know that I’ve paid it and still nothing even gone into my local store and no one seems to be ab ...

Tibbso
Level 2: Rookie

Obviously if I hadn't paid my bill since July I wouldn't have an active account anymore. I want it gone. How hard is for these things to just work????? 

gebep
Level 2: Rookie

can anyone tell me hoe to cancel a complaint I made to telstra ?

BigTezza
Level 2: Rookie

Hi,I have several mobile services.  One in particular is my 16 year old’s. I’m trying to use mobile protect to add some restrictions however when I click on “manage” nothing happens. In the My Telstra app, the option is not even there! It looks like ...

whydoihv2dothis
Level 3: Gumshoe

Sometimes one has to laugh, to avoid crying.I've been having a battle with Telstra Chat people (five so far over two days) refusing to accept that I've been using a username (secondary email address @bigpond.com) and password for many years to access ...

DebraBow
Level 1: Cadet
Lymando
Level 1: Cadet

All emails prior to 1 September have disappeared from Webmail.  Apparently COVID has impacted on Telstra's ability to answer phones... So... no support at all except for... 'ask Crowd Support' for help.  It's great when the customers have to work out ...

KG43
Level 1: Cadet

I bought a 4G home broadband last month, haven't got a bill yet and cannot find a account number. Without account number cannot log into app and I keep getting reminders to pay bill.and I haven't got a bill yet????

PeterT007
Level 1: Cadet

HiFyi my child has a iPhone.  In Telstra Mobile Protect  - i have set times on my child mobiles number  where the internet should be off, but its not working. Apart from "adding" the times in "Internet time restrictions"  is there anything else i nee ...

mikem998
Level 1: Cadet

I am being asked to add my Account after I log in to "My Account" (https://www.my.telstra.com.au/myaccount/overview).
I have been using this for years but have not logged on for a few weeks.Can anyone tell me why my details have been removed?Has anyon ...

Faybow
Level 1: Cadet

I haven't been able to login to my account for a few days, it states no accounts found. I have been using the same login for a few years so why is it not working now?

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