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2hoe
Level 1: Cadet

I am trying to get my account stopped.Since there are no humans answering the phones, it makes it extra hard to discontinue service.  This is a major reason for leaving Telstra

Jane99
Level 1: Cadet

Hi I have just ordered a new mobile plan via Telstra app. Then I realized my address hasnt been updated. I tried to verify my details to update my address but it kept failing. I am sure my name and details are same with my driver license given to the ...

natsully
Level 1: Cadet

I changed my email address from hotmail to gmail, and advised Telstra.  The system is ridiculous - you can't change your username, so I still sign in using the old email address which is fine.  BUT I have changed my email address in my profile, I hav ...

JLL9
Level 2: Rookie

Received a call from Telstra (supposedly) saying that my internet was being cut off - had to press buttons to go through the process (didn't press the buttons) I hung up.  Can Telstra tell me if this was a fraudulent call ?

aarbee
Level 1: Cadet

I have a cable internet service at my house. I need urgent help in canceling my internet account with Telstra. Your website refers me to My Telstra app. I have installed it on my Android phone but it just doesn't run properly. I am at my wit's end. C ...

lilaeule
Level 1: Cadet

I ordered an ipad air on 29/6, canceled the order on 30/6, upgraded ipad and sim and placed new order over the phone on 30/6, was still waiting for it to arrive early August, and told there was a back order, so I canceled it on the 5/8 and bought dir ...

WiseGuy1
Level 1: Cadet

One of my devices appears in the Telstra app on smartphones, but not in MyAccount when I login via an internet browser. Telstra staff at stores are similarly unable to see this device through their end

frogscheeks
Level 1: Cadet

I am trying to contact Telstra about the changes to plans. I am unable to  log in on the MY Telstra app. There is no on in chat room on 24x7 - and Codi won't connect to a human on there. I have tried phoning but you won't put me through to someone to ...

SidatTuncurry
Level 1: Cadet

I have a credit on my final bill of $27. How do I actually get the money from Telstra?

FynrDzynr
Level 1: Cadet

Ive just received a credit after having closed a landline. Need to recharge mobile broadband but unable to see how I apply the credit in My Account 24x7. The credit is displayed there, as is the need to recharge the dongle my dad uses for internet ac ...

aford
Level 1: Cadet

i have been scamed with anew phone charged to my telstra account

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

2hoe
Level 1: Cadet

I am trying to get my account stopped.Since there are no humans answering the phones, it makes it extra hard to discontinue service.  This is a major reason for leaving Telstra

Jane99
Level 1: Cadet

Hi I have just ordered a new mobile plan via Telstra app. Then I realized my address hasnt been updated. I tried to verify my details to update my address but it kept failing. I am sure my name and details are same with my driver license given to the ...

natsully
Level 1: Cadet

I changed my email address from hotmail to gmail, and advised Telstra.  The system is ridiculous - you can't change your username, so I still sign in using the old email address which is fine.  BUT I have changed my email address in my profile, I hav ...

lilaeule
Level 1: Cadet

I ordered an ipad air on 29/6, canceled the order on 30/6, upgraded ipad and sim and placed new order over the phone on 30/6, was still waiting for it to arrive early August, and told there was a back order, so I canceled it on the 5/8 and bought dir ...

WiseGuy1
Level 1: Cadet

One of my devices appears in the Telstra app on smartphones, but not in MyAccount when I login via an internet browser. Telstra staff at stores are similarly unable to see this device through their end

SidatTuncurry
Level 1: Cadet

I have a credit on my final bill of $27. How do I actually get the money from Telstra?

rac19
Level 1: Cadet

There seems to be no way to order multiples of an item at Telstra online, there is no place to enter a quantity Any suggestions.

Raeray
Level 1: Cadet

Unable to access additional email address from my Telstra account.only takes me to my primary email address. Any guidance appreciated.

Sophiecvbn
Level 1: Cadet

I changed my provider from Vodefone to Telstra in June. So far my Telstra SIM hasn’t been activated. I went to store. The worker said they will sent a email to relevant department. Someone will contact me to solve it. Two weeks past. No one contact m ...

Jm79
Level 1: Cadet

I have received a confirmation email of my order being placed, and the $1:00 credit card payment has been done, I was just wondering how long before I get a email with a tracking number etc 

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