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TTM
Level 2: Rookie

Ordered a phone 6 days ago, only got the order confirmation, still waiting for the tracking number is this normal?

Sarath66
Level 1: Cadet

Could you tell us what and what are included in my mobile plan. Sms and Calls taken to nsw 02 numbers does not get connected and a msg comes saying no longer facility not available since 20 sept .xxxxxx.  What is this joke??? Do I get the services th ...

duhgtsogtnhslk
Level 1: Cadet

I need to get any data that Telstra has that would show my location on a particular day. I have been advised that this is possible using GSM location tracking but I have been unable to locate any information on the Telstra website.

Telstrahopeless
Level 1: Cadet

How can the country's biggest communication network be so crap at communicating?

Samstav
Level 1: Cadet

I no longer need bigpond internet and therefore need to cancel my subscription. I've been trying to call for over a week and cant get through (COVID19 congestion), I cant chat online (COVID19) congestion, and i cant find a link to cancel through the ...

SID007
Level 1: Cadet

Hi,I have not received the 50000 points that were promised when I signed up for Direct debit.who do I contact for this ?

helento
Level 1: Cadet
Andrea63
Level 1: Cadet

How can I activate a new SIM card using the same number that is suspended on a post paid plan?

EM199
Level 1: Cadet

I keep trying and get this error "Service unavailable, please try again later. If you continue to experience issues, please contact 24x7 Chat for assistance." and of course the chat doesn't help

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 2: Rookie

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

Seeker_18
Level 2: Rookie

I was meant to get a delivery today by startrack but they failed to deliver my Christmas present due to the consignment not having my building name on it, but when spending my points for this present it asked for a building name, startrack will not r ...

Sarath66
Level 1: Cadet

Could you tell us what and what are included in my mobile plan. Sms and Calls taken to nsw 02 numbers does not get connected and a msg comes saying no longer facility not available since 20 sept .xxxxxx.  What is this joke??? Do I get the services th ...

Telstrahopeless
Level 1: Cadet

How can the country's biggest communication network be so crap at communicating?

SID007
Level 1: Cadet

Hi,I have not received the 50000 points that were promised when I signed up for Direct debit.who do I contact for this ?

helento
Level 1: Cadet
EM199
Level 1: Cadet

I keep trying and get this error "Service unavailable, please try again later. If you continue to experience issues, please contact 24x7 Chat for assistance." and of course the chat doesn't help

Wickedlove
Level 1: Cadet

I purchased a new iPhone XS Ought right on the 10.5.2020, I received conformation that it was on The way on the 15.5.2020 Through StarTrack, on the 18.5.2020 I check with StarTrack and they told me that it had been sent to the incorrect address and n ...

danngu
Level 1: Cadet

Hi,I made an purchase today and received my associated phone number. However, as i enter the number into the Telstra Account Number and it just gave me an erre and said "Please try again - those details are different to our records. If something's no ...

Magcat
Level 2: Rookie

When I log in to "My Telstra" it tells me "No accounts found". There should be 2 home bundles and 2 mobile plans but they have suddenly disappeared. If I try to go to Settings->Account Settings I get a "404 - Page not found" error. The url is "https: ...

phobull
Level 1: Cadet

as per the subject. It;s been 2 weeks and no word.

Our community experts

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