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Websites & Telstra 24x7 My Account

Websites & Telstra 24x7 My Account Help

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Level 1: Cadet

yesterday

Ive just received a credit after having closed a landline. Need to recharge mobile broadband but unable to see how I apply the credit in My Account 24x7. The credit is displayed there, as is the need to recharge the dongle my dad uses for internet ac ...

Level 6: Bloodhound

Saturday

G'day, How do I remove "Let's get you set up" and download Telstra app from from my "Dashboard" when I login to my account. I have no intention of setting up "Direct Debit", this I regard as an insult I pay My Bills on time or request an extinction, ...

Level 1: Cadet

Sunday

I have received a confirmation email of my order being placed, and the $1:00 credit card payment has been done, I was just wondering how long before I get a email with a tracking number etc

Level 1: Cadet

Thursday

Level 1: Cadet

Thursday

I got a email with the offer to subscribe to binge through telstra and I would get 9 months free due to being a silver tier member. When I subscribed as the instructions said too it only gave me a 6 month subscription. How do I get the 9 months off ...

Level 1: Cadet

Friday

Hi I'm trying to add my wife as full authority and following the instructions there is no selection available to do this. I have tried calling which then sends a link to do on the 24 7 app because of no people available, then I just keep going around ...

Level 1: Cadet

Wednesday

I ordered a phone on a plan Saturday and i never recieved an email or txt just took 1 dollar out of my account for the esim. Does the rest for the phone/plan come out when i receive it? Or the first bill

Level 1: Cadet

Wednesday

Hi, My frustration level is high.. Even though I have been a Telstra customer for many years, seemingly I can not get help or support of any kind.An operator has entered my billing details incorrectly (even though I was verified using the details of ...

Level 1: Cadet

2 weeks ago

When I try to activate Kayo from the Telstra Plus website after entering my SMS ontime pin inothing happens. No error code nothing!

Level 1: Cadet

a week ago

Hi, i put an order in a month ago and it now can't be found on your tracker, 1-2568654173845

Level 1: Cadet

a month ago

There is an email from Telstra News requesting personal details. Is this SPAM

Level 2: Rookie

June

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image. Is there an alternative way to add an accou ...

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8 Replies
a month ago by twoBIG

Level 1: Cadet

May

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Level 2: Rookie

April

I changed from a Home Internet package to an NBN package recently and both bundles included calls. During the change over we lost all services - internet, home phone and medical alert for over 24 hours. Now Telstra have the check to charge addition ...

Level 3: Gumshoe

April

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Level 20: Director

April

Greetings and salutations, my dear friends! It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

Level 2: Rookie

April

Level 3: Gumshoe

March

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

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3,708 Views
10 Replies
April by MariaAttard

Level 2: Rookie

March

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

Level 1: Cadet

March

Level 1: Cadet

yesterday

Level 1: Cadet

Sunday

I have received a confirmation email of my order being placed, and the $1:00 credit card payment has been done, I was just wondering how long before I get a email with a tracking number etc

Level 2: Rookie

3 weeks ago

How to reset bigpond password to email address I don't have access to.

Level 2: Rookie

3 weeks ago

Team - I do not want to use your internet service after 3rd August. Please allow me to have a human talking to me to confirm the disconnection will happen on 3rd August and no invoices will be sent for me to pay after that date.

Level 1: Cadet

3 weeks ago

I received the below text today. I have not spoken to Telstra or accessed my account in the last month, so what or who is doing this and what are the repercussions? Cheers "Hi, ian anderson has completed an online registration to access your account. ...

Level 1: Cadet

4 weeks ago

Still getting the error :'There was an error retrieving your details. Please try again later'.This has been happening since March 2020 but was put on hold during the COVID-19 'unlimited access' offer. I assume this offer is now finished - but I stil ...

Level 1: Cadet

a month ago

How do I change my Residential Address? I moved 13 months ago & my previous address is still showing

Level 4: Private Eye

a month ago

The http://telstra.com/paymybill web page used for paying mobile phone bills is coming up with a 404 error when you use a Chrome browser. I tried using the same URL but opened up via Microsoft Edge browser and it works. Hope that helps.PS Telstra - y ...

Level 1: Cadet

a month ago

I’m locked out of my webmail and cannot reset the password. It’s sending the link to my locked email. I cannot get through to anyone but a robot that cannot help me. I’m so stressed as my accounts were being hacked and now I cannot see if they are ca ...

Level 1: Cadet

a month ago

I need a refund from a double payment i made, the app is useless keeps putting me onto virtual assistant, ive been on hold ONE HOUR (they said 20 mins!!!!). |It is beyond frustrating!!!!!! how on earth do i get to speak to someone and get my refund!! ...

Our community experts

Jupiter
Level 25: The Singularity

yesterday

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Confused015
Level 1: Cadet

Thursday

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- Help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit

Websites & Telstra 24x7 My Account

apply a credit when recharging prepaid mobile broadband

How to remove "Let's get you set up"

Order processing times for online orders

Update my addresses it will not let

Binge subscription issue

Adding someone as full authority

Phone on plan

Support

Activate 1 Month Kayo Telstra Plus Silver offer

Oder status

Detecting Telstra Spam

Account Settings - Page Not Found

I don't understand the Telstra Plus 1st Birthday T&C's

Overcharge on my Telstra Bill

Order

'My Account' following service termination.

Big Pond Contract

How can I get to speak to a Human in the Accounts Department?

Profile reset

I can’t find most recent bill?

apply a credit when recharging prepaid mobile broadband

Order processing times for online orders

Reset bigpond password BUT not access to email to reset link

Disconnect my internet on 3rd August

Account access

Still unable to view internet usage on telstra Website.

Change address

Fix for mobile phone bill payment webpage 404 error

Locked out of webmail

I need a refund from a double payment

Our community experts

Set it & forget it