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Joyanderson
Level 1: Cadet

Good Afternoon,   My mother in law has become gravely ill after having a massive stroke and is not expect to live for much longer her son/my husband who is her power of attorney has requested that her account be disconnected immediately as she will b ...

jbgood
Level 1: Cadet

To whom it may concern, how do I get anything out of Telstra...?
For 4 months, I have been asking for replacement SIM cards, with no spouse, happy to take my money though. So my next Question, If Telstra, refuses to send 3 SIM cards in the mail, by se ...

Cactoblastus
Level 1: Cadet

For some reason my contact phone number is for an old mobile. When I try to update my details I can login with my PIN but when I try to update the phone number it sends a PIN to the old phone number. So I seem to be stuck in a loop and can’t work out ...

grumpys7
Level 2: Rookie

Why is Telstra basically stuck in the 90s when it comes to security? No 2fa. No device recognition. No history. Alpha numeric passwords with a 16 character max. This would have been insecure over a decade ago. We should really be pushing to them to p ...

djlight520
Level 1: Cadet

Hi There,  I would like to cancel my house interview due to moving house this month. 

Please, advice me for this request 

Mason54724
Level 1: Cadet

Can someone please explain to my why my billing has been change from post to email without my permission? This needs to be fixed ASAP.

Dantheman6
Level 1: Cadet

What happens if I use my Telstra reward points to purchase something with it and after placing I activate Optus and Telstra is deactivating my account? Does Telstra still have to fulfill my order placed with the reward points I used? I have a confirm ...

Peter2610
Level 1: Cadet

I find this new system very confusing.  I want to access a credit of $80.99.  I want to change my address.  I want to change my email.  I want all communications sent to my new email address.  I want to cancel my direct debit     <removed for your pr ...

Hexo
Level 2: Rookie

There is no such thing as customer service with Telstra anymore. I wanted to upgrade my devices and went through the app. I got onto the messenger service where I finally got into contact with a real human. Within a 2 hour period, I had only received ...

Mh43
Level 1: Cadet

Old phone, email and address details still being used on my account, with no way of changing them. I keep being told to log in but I'm already logged in on My Telstra app. The odd thing is..my newer details are being used for some things and not othe ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

To whom it may concern at Telstra..   I am quite happy to self serve and reduce the load on Codi and the Cohorts..   But it is frustrating that there so many issues with broken links, missing information and such like on the My Account pages - some a ...

tayissadunne
Level 1: Cadet

i have tried to log into my account, to finish setting it up and when i put my mobile number in it won’t work, then saying i’ve done to many attempts 

SmrutiM01
Level 1: Cadet

HiMy account name is set wrong in Telstra. I have been calling for help. I am not sure, how can you set the name incorrect being a communication service provider. Your customer care support on Telephone is awful. Tell me how to fix my name in the acc ...

TheWarden
Level 1: Cadet

Hiya, does anyone know how to change a username? I didn't think it through when i signed up and now i have 2 (active) accounts with the same username.

Nothappy38
Level 1: Cadet

Why does my account have a 300kb limit on multimedia messages? And can I change it?

L5513978
Level 1: Cadet

I am currently overseas (stuck due to COVID). I'm on Mobile Plan Extra Small which costs $40 per month.  I am not using it can I and how do I suspend it until I return

evcbshj
Level 1: Cadet

Hello,   My name is {removed for privacy}, primary name on Telstra bundle.  I would like to add my wife, {removed for privacy} to this account, so she can arrange some new products and products to this account,  Thank you.

Khelenor
Level 1: Cadet

When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"I rang the number but a recorded message told me that " ...

Aarongap
Level 1: Cadet

I’ve tried redeeming a code for a deal on kayo sports but for some reason it’s sending a one off pin to an old number connected to my My Telstra account. Even though I’ve only ever had my current number with Telstra, was Vodafone before. When I try u ...

Karlee92
Level 1: Cadet

So I have been on my mother’s account for quite a while (10+ years) so about 2.5 years ago when I upgraded my last phone I decided now is the time to step away from my mother’s account so I upgraded my phone called Telstra and set up my own account w ...

HB071
Level 1: Cadet

I'm 18 years old and my mum pays my Telstra bill but I would like to disconnect the number because she is tracking my calls and message usage and as an adult I don't want her invading my privacy. Is there something I can do to disconnect my number an ...

Justified_fury
Level 1: Cadet

Telstra was once the greatest communications service provider. Now I can easily state both its customer service relations and the provision of adequate service have become one of, if not the most appalling and disgraceful. How can it be so bad that t ...

dkeats_bowpk
Level 1: Cadet

I am trying to log in to the Telstra app to look at our phone bill online. I can't login and there's no online 24/7 chat help. who can help?

HB071
Level 1: Cadet

I'm 18 years old and my mum pays my Telstra bill but I would like to disconnect the number because she is tracking my calls and message usage and as an adult I don't want her invading my privacy. Is there something I can do to disconnect my number an ...

GQV1750
Level 1: Cadet

Last year I was able to download a detailed call history.  I needed these to work out the % work calls for tax purposes. I simply used a button called View Detailed Bill  I seems that is no longer  possible from the Website  How do I get these record ...

youngblood
Level 8: Inspector

hi guys..... I have not been able to log onto my Telstra account on both my 2  MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...

OAP
Level 2: Rookie

I have not had the ability to access many things on telstra as the site will not let me,I have been having this problem for over 13 days now. I have spoken to about 10 ormore so called helpers, spent numerous hours waiting on line,answer the same que ...

GC2576
Level 1: Cadet

I need to cancel an internet plan that is no longer needed. How do I go about this?

Adamrg2020
Level 3: Gumshoe

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

PD99
Level 2: Rookie

I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...

3houndmumma
Level 1: Cadet

Hi folks,My "Your Services" page on both the web and the app hasn't been working for months.  It just gives me a sad cloud with a lightning bolt and says "Something went wrong".  No amount of refreshing the page helps.  Anyone else experiencing this? ...

Peterjakes
Level 1: Cadet

I had a personal account for my home phone, landline and mobile. On the seamen personal account I had my wife's mobile plan too. I also had Telstra Foxtel and Broadband. A year ago I changed to a business account for both mobile phone services. I als ...

Jase2010
Level 1: Cadet

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

big_trev
Level 3: Gumshoe

I have an ongoing issue which I have been following up with Telstra since about September 2020.  We have an understanding - every month I get over charged, then I message on the My Telstra app, since this is the only way you can apparently contact Te ...

mulos
Level 1: Cadet

HelloWe used to use for our Email System Incredimail.  This services has now shut down and I can not access all my previous emails.  We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over.  Prob ...

Ettiem
Level 2: Rookie

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

Skye19
Level 2: Rookie

Hello, the My Telstra ID has been unlinked from all my accounts and devices including home phone, NBN, mobile phones, pre paid mobile broadband and Telstra Rewards since Wed 9 Dec 2020.  Every time I try to re-link it, I keep getting an error message ...

Mookka
Level 2: Rookie

Whenever I try and change anything in MyAccount or through the Telstra app, it is basically broken. I get 'page not found' errors, or it just freezes. It doesn't make a difference using different devices and different internet connections. It has bee ...

Wojo12
Level 2: Rookie

How do I access Webmail now. I can log in to My Account, but when I click on Webmail, all I get is the three dots for hour? I'm missing important emails which Telstra has most probably put into the Junk folder. Is there any other way of accessing the ...

beechmachine
Level 2: Rookie

I recently cancelled my mobile broadband service which has 15000 points in it.Is it possible to get them transferred over to my mobile phone account?  

Adagio
Level 2: Rookie

Why is Telstra ‘resetting’ every account on December 7th?They claim that they’re trying to standardise their client information records but surely this could be achieved simply reminding accountholders to confirm or add information as required when t ...

Johnny32
Level 2: Rookie

I can't log into my telstra app or internet browser lucky I saved bpay details so I can still pay bills. I think i might move onto optus

KRIS231
Level 2: Rookie

Has anyone had any luck with being able to retain their @bigpond.com email address after changing providers? I have conflicting information about being able to pay a fee to retain it but cannot actually find this on any telstra pages. TIA.

Titahi
Level 1: Cadet

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

gebep
Level 2: Rookie

tried to get a phone disconnected but instead had the wrong number disconnected

aford
Level 1: Cadet

i have been scamed with anew phone charged to my telstra account

AndyBob73
Level 2: Rookie

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

To whom it may concern at Telstra..   I am quite happy to self serve and reduce the load on Codi and the Cohorts..   But it is frustrating that there so many issues with broken links, missing information and such like on the My Account pages - some a ...

Justified_fury
Level 1: Cadet

Telstra was once the greatest communications service provider. Now I can easily state both its customer service relations and the provision of adequate service have become one of, if not the most appalling and disgraceful. How can it be so bad that t ...

sandrafraser
Level 1: Cadet

I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...

Avril85
Level 1: Cadet

Was wanting to find out internet internet for house but I am a parent experience hardship 

goatwhisperer
Level 1: Cadet

I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...

MalH
Level 1: Cadet

Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?

Jess11_06
Level 1: Cadet

When selecting mobile service on the account, no unbilled charges are displayed.It was working a few days ago then it stopped. A bill was then issued but new unbilled charges still do not display.I have tried on a mobile device, different browser as ...

Grubby67
Level 1: Cadet

How can you change details if you don’t have any data 

Belize
Level 1: Cadet

I have spent hours via Telstra messaging trying to access a business account online. I have full authority over the account and have set up a Telstra ID but get an error message each time I try to sign in. Telstra messaging have suggested I add the a ...

COOKIE2511961
Level 1: Cadet

WHY DOESNT MY FOXTEL AND LANDLINE/INTERNET BUNDLE SHOW ON MY TELSTRA24X7 APP?

RoscoRigging
Level 1: Cadet

Last night my Foxtel Go App had the following error message
I visited the Foxtel website to try and rectify the problem and utilised the live chat. I was informed by the Foxtel agent that the bill was not paid and I would need to contact Telstra. I pr ...

Donna45
Level 1: Cadet

How do I disconnect my account with Telstra 

CRShelp
Level 1: Cadet

Hi I'm trying to log into my account and it keeps coming up with this error CRS-ERROR-02

Rex_16
Level 1: Cadet

Afternoon, i need help with my online account but cant actual get any help over the phone. My issues are within 'mytelstra' . It comes up with a 'error symbol, something when wrong, try again later'. Its been like this for months. I cant call anyone ...

MGh2
Level 1: Cadet

When I click on my services in my account it comes up with a blank page. Has been doing this for several days now.Have tried different browsers , same result.Thought It would have been fixed by now.

user58
Level 2: Rookie

I am trying to change my Username at sign in to my Telstra Account.The drop down windows afford you the ability to change your password - but not the Username!!Is there a way to achieve this?RegardsG

Devil-angel
Level 1: Cadet

Keeps telling me unavailable beening do it for weekd

Diane22
Level 1: Cadet

I cannot believe that I am going into the 3rd day where no one can help restore my bigpond email Account that somehow has been inactivated . I rely on this email dailyfor me business . I have been into telstrashop waited and hour been on hold on the ...

CoulsonHan
Level 1: Cadet

I'm not in Australia and I can't make phone calls. How to deactivate my phone card online?

darwinfringe
Level 1: Cadet

I bought a pre-paid sim to help run our arts festival and months ago the message bank disapeared and I have tried everything from contacting Telstra, ringing different numbers and even downloading the app to troubleshoot that and now all of the messa ...

orion_jb2001
Level 5: Eagle Eye

Is anyone else having issues connecting to their account via Chrome. It logs in and then nothing.  Works fine with Edge.

honest_abe
Level 2: Rookie

I tried to log on to my account using the Telstra URL on the web from my computer returns an error

PringleFinger
Level 1: Cadet

Hi, I've been trying for weeks to add my service to my Telstra ID so that I can access my account through the website and app however everytime I enter the account number and details I get the following error: "Sorry, an unexpected error has occurred ...

Leon50
Level 1: Cadet

I received the following message in an email to a personal email address yesterday at 2:21AM. In the email they had the correct first name middle name and surname. I tried contacting live chat but wasn't able to get through to anyone. Is there someon ...

Webster2
Level 1: Cadet

When I look online at my account it shows a total of 4 accounts and 18 different phone numbers some are over 10 years old and no longer valid. Only one account and one phone number is valid,

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