Good Afternoon,
My mother in law has become gravely ill after having a massive stroke and is not expect to live for much longer her son/my husband who is her power of attorney has requested that her account be disconnected immediately as she will b ...
To whom it may concern, how do I get anything out of Telstra...? For 4 months, I have been asking for replacement SIM cards, with no spouse, happy to take my money though. So my next Question, If Telstra, refuses to send 3 SIM cards in the mail, by se ...
For some reason my contact phone number is for an old mobile. When I try to update my details I can login with my PIN but when I try to update the phone number it sends a PIN to the old phone number. So I seem to be stuck in a loop and can’t work out ...
Why is Telstra basically stuck in the 90s when it comes to security? No 2fa. No device recognition. No history. Alpha numeric passwords with a 16 character max. This would have been insecure over a decade ago. We should really be pushing to them to p ...
What happens if I use my Telstra reward points to purchase something with it and after placing I activate Optus and Telstra is deactivating my account? Does Telstra still have to fulfill my order placed with the reward points I used? I have a confirm ...
I find this new system very confusing. I want to access a credit of $80.99. I want to change my address. I want to change my email. I want all communications sent to my new email address. I want to cancel my direct debit
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There is no such thing as customer service with Telstra anymore. I wanted to upgrade my devices and went through the app. I got onto the messenger service where I finally got into contact with a real human. Within a 2 hour period, I had only received ...
Old phone, email and address details still being used on my account, with no way of changing them. I keep being told to log in but I'm already logged in on My Telstra app. The odd thing is..my newer details are being used for some things and not othe ...
To whom it may concern at Telstra..
I am quite happy to self serve and reduce the load on Codi and the Cohorts..
But it is frustrating that there so many issues with broken links, missing information and such like on the My Account pages - some a ...
HiMy account name is set wrong in Telstra. I have been calling for help. I am not sure, how can you set the name incorrect being a communication service provider. Your customer care support on Telephone is awful. Tell me how to fix my name in the acc ...
I am currently overseas (stuck due to COVID). I'm on Mobile Plan Extra Small which costs $40 per month. I am not using it can I and how do I suspend it until I return
Hello, My name is {removed for privacy}, primary name on Telstra bundle. I would like to add my wife, {removed for privacy} to this account, so she can arrange some new products and products to this account, Thank you.
When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"I rang the number but a recorded message told me that " ...
I’ve tried redeeming a code for a deal on kayo sports but for some reason it’s sending a one off pin to an old number connected to my My Telstra account. Even though I’ve only ever had my current number with Telstra, was Vodafone before. When I try u ...
So I have been on my mother’s account for quite a while (10+ years) so about 2.5 years ago when I upgraded my last phone I decided now is the time to step away from my mother’s account so I upgraded my phone called Telstra and set up my own account w ...
I'm 18 years old and my mum pays my Telstra bill but I would like to disconnect the number because she is tracking my calls and message usage and as an adult I don't want her invading my privacy. Is there something I can do to disconnect my number an ...
Telstra was once the greatest communications service provider. Now I can easily state both its customer service relations and the provision of adequate service have become one of, if not the most appalling and disgraceful. How can it be so bad that t ...
I'm 18 years old and my mum pays my Telstra bill but I would like to disconnect the number because she is tracking my calls and message usage and as an adult I don't want her invading my privacy. Is there something I can do to disconnect my number an ...
Last year I was able to download a detailed call history. I needed these to work out the % work calls for tax purposes. I simply used a button called View Detailed Bill I seems that is no longer possible from the Website How do I get these record ...
hi guys..... I have not been able to log onto my Telstra account on both my 2 MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...
I have not had the ability to access many things on telstra as the site will not let me,I have been having this problem for over 13 days now. I have spoken to about 10 ormore so called helpers, spent numerous hours waiting on line,answer the same que ...
Went onto my Account today and now is saying Something went wrong please try again Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge
I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...
Hi folks,My "Your Services" page on both the web and the app hasn't been working for months. It just gives me a sad cloud with a lightning bolt and says "Something went wrong". No amount of refreshing the page helps. Anyone else experiencing this? ...
I had a personal account for my home phone, landline and mobile. On the seamen personal account I had my wife's mobile plan too. I also had Telstra Foxtel and Broadband. A year ago I changed to a business account for both mobile phone services. I als ...
My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)
I have an ongoing issue which I have been following up with Telstra since about September 2020. We have an understanding - every month I get over charged, then I message on the My Telstra app, since this is the only way you can apparently contact Te ...
HelloWe used to use for our Email System Incredimail. This services has now shut down and I can not access all my previous emails. We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over. Prob ...
I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name
Hello, the My Telstra ID has been unlinked from all my accounts and devices including home phone, NBN, mobile phones, pre paid mobile broadband and Telstra Rewards since Wed 9 Dec 2020. Every time I try to re-link it, I keep getting an error message ...
Whenever I try and change anything in MyAccount or through the Telstra app, it is basically broken. I get 'page not found' errors, or it just freezes. It doesn't make a difference using different devices and different internet connections. It has bee ...
How do I access Webmail now. I can log in to My Account, but when I click on Webmail, all I get is the three dots for hour? I'm missing important emails which Telstra has most probably put into the Junk folder. Is there any other way of accessing the ...
Why is Telstra ‘resetting’ every account on December 7th?They claim that they’re trying to standardise their client information records but surely this could be achieved simply reminding accountholders to confirm or add information as required when t ...
Has anyone had any luck with being able to retain their @bigpond.com email address after changing providers? I have conflicting information about being able to pay a fee to retain it but cannot actually find this on any telstra pages. TIA.
I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days. So far after various promises and even a guarantee it has been 1 ...
For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...
I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image. Is there an alternative way to add an accou ...
To whom it may concern at Telstra..
I am quite happy to self serve and reduce the load on Codi and the Cohorts..
But it is frustrating that there so many issues with broken links, missing information and such like on the My Account pages - some a ...
Telstra was once the greatest communications service provider. Now I can easily state both its customer service relations and the provision of adequate service have become one of, if not the most appalling and disgraceful. How can it be so bad that t ...
I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...
I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...
Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?
When selecting mobile service on the account, no unbilled charges are displayed.It was working a few days ago then it stopped. A bill was then issued but new unbilled charges still do not display.I have tried on a mobile device, different browser as ...
I have spent hours via Telstra messaging trying to access a business account online. I have full authority over the account and have set up a Telstra ID but get an error message each time I try to sign in. Telstra messaging have suggested I add the a ...
Last night my Foxtel Go App had the following error message I visited the Foxtel website to try and rectify the problem and utilised the live chat. I was informed by the Foxtel agent that the bill was not paid and I would need to contact Telstra. I pr ...
Afternoon, i need help with my online account but cant actual get any help over the phone. My issues are within 'mytelstra' . It comes up with a 'error symbol, something when wrong, try again later'. Its been like this for months. I cant call anyone ...
When I click on my services in my account it comes up with a blank page. Has been doing this for several days now.Have tried different browsers , same result.Thought It would have been fixed by now.
I am trying to change my Username at sign in to my Telstra Account.The drop down windows afford you the ability to change your password - but not the Username!!Is there a way to achieve this?RegardsG
I cannot believe that I am going into the 3rd day where no one can help restore my bigpond email Account that somehow has been inactivated . I rely on this email dailyfor me business . I have been into telstrashop waited and hour been on hold on the ...
I bought a pre-paid sim to help run our arts festival and months ago the message bank disapeared and I have tried everything from contacting Telstra, ringing different numbers and even downloading the app to troubleshoot that and now all of the messa ...
Hi, I've been trying for weeks to add my service to my Telstra ID so that I can access my account through the website and app however everytime I enter the account number and details I get the following error: "Sorry, an unexpected error has occurred ...
I received the following message in an email to a personal email address yesterday at 2:21AM. In the email they had the correct first name middle name and surname. I tried contacting live chat but wasn't able to get through to anyone. Is there someon ...
When I look online at my account it shows a total of 4 accounts and 18 different phone numbers some are over 10 years old and no longer valid. Only one account and one phone number is valid,