Websites & Telstra 24x7 My Account

I'm 18 years old and my mum pays my Telstra bill but I would like to disconnect the number because she is tracking my calls and message usage and as an adult I don't want her invading my privacy. Is there something I can do to disconnect my number an ...

Last year I was able to download a detailed call history.  I needed these to work out the % work calls for tax purposes. I simply used a button called View Detailed Bill  I seems that is no longer  possible from the Website  How do I get these record ...

hi guys..... I have not been able to log onto my Telstra account on both my 2  MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...

I have not had the ability to access many things on telstra as the site will not let me,I have been having this problem for over 13 days now. I have spoken to about 10 ormore so called helpers, spent numerous hours waiting on line,answer the same que ...

I need to cancel an internet plan that is no longer needed. How do I go about this?

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...

Hi folks,My "Your Services" page on both the web and the app hasn't been working for months.  It just gives me a sad cloud with a lightning bolt and says "Something went wrong".  No amount of refreshing the page helps.  Anyone else experiencing this? ...

I had a personal account for my home phone, landline and mobile. On the seamen personal account I had my wife's mobile plan too. I also had Telstra Foxtel and Broadband. A year ago I changed to a business account for both mobile phone services. I als ...

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

I have an ongoing issue which I have been following up with Telstra since about September 2020.  We have an understanding - every month I get over charged, then I message on the My Telstra app, since this is the only way you can apparently contact Te ...

HelloWe used to use for our Email System Incredimail.  This services has now shut down and I can not access all my previous emails.  We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over.  Prob ...

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

Hello, the My Telstra ID has been unlinked from all my accounts and devices including home phone, NBN, mobile phones, pre paid mobile broadband and Telstra Rewards since Wed 9 Dec 2020.  Every time I try to re-link it, I keep getting an error message ...

Whenever I try and change anything in MyAccount or through the Telstra app, it is basically broken. I get 'page not found' errors, or it just freezes. It doesn't make a difference using different devices and different internet connections. It has bee ...

How do I access Webmail now. I can log in to My Account, but when I click on Webmail, all I get is the three dots for hour? I'm missing important emails which Telstra has most probably put into the Junk folder. Is there any other way of accessing the ...

I recently cancelled my mobile broadband service which has 15000 points in it.Is it possible to get them transferred over to my mobile phone account?  

Why is Telstra ‘resetting’ every account on December 7th?They claim that they’re trying to standardise their client information records but surely this could be achieved simply reminding accountholders to confirm or add information as required when t ...

I can't log into my telstra app or internet browser lucky I saved bpay details so I can still pay bills. I think i might move onto optus

Has anyone had any luck with being able to retain their @bigpond.com email address after changing providers? I have conflicting information about being able to pay a fee to retain it but cannot actually find this on any telstra pages. TIA.

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

tried to get a phone disconnected but instead had the wrong number disconnected

i have been scamed with anew phone charged to my telstra account

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...