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Peeraya
Level 1: Cadet

I have already sign mobile on plan for 36months ( iphone 11 pro max) still paid 2months then i wanna cancel at all. I went to shop and talked with staff and then they will be cancel my phone on plan for 36months they said next month will be pay whole ...

natstar869
Level 1: Cadet

Prepaid to prepaid

mljba1
Level 1: Cadet

I have a prepaid I've been using for a few months but cant remember if I have a Telstra ID or what it is. How do I find out?

Nevets1
Level 1: Cadet

Once again services have disappeared from my Telstra ID. Spent hours on the phone to get this fixed in March 2020 - now it's occurred again. There is nothing online to help. I need a number to ring to get it fixed.

Mardij
Level 1: Cadet

I set up a tablet for my mother during Covid19. Her  wireless internet router has arrived and I need to cancel the data sim in the tablet.  I cannot find anywhere to do this online. Can someone help me?

TTM
Level 2: Rookie

Ordered a phone 6 days ago, only got the order confirmation, still waiting for the tracking number is this normal?

Somedude666
Level 1: Cadet

Originally when I tried to add a data pack I got an error message saying I am not eligible for that service. Talked to chat support and got told twice by different people that I should contact JB-HI-FI where I got my phone with a $45 a month plan. Th ...

CDL76
Level 1: Cadet

I have multiple emails and Telstra ids set up for my one account. Asked Telstra to deactivate 2 of them and leave the one. I want I use one of the emails to set up a new Id for my wife. Anyone had success getting this done? Is there a number to call ...

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Akela1
Level 3: Gumshoe

When attempting to view my internet usage I receive an error message "There was an error retrieving your details. Please try again later".This happens every time I try and view my usage details.Can this be fixed as I need to see how much my usage has ...

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 2: Rookie

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

Nevets1
Level 1: Cadet

Once again services have disappeared from my Telstra ID. Spent hours on the phone to get this fixed in March 2020 - now it's occurred again. There is nothing online to help. I need a number to ring to get it fixed.

Somedude666
Level 1: Cadet

Originally when I tried to add a data pack I got an error message saying I am not eligible for that service. Talked to chat support and got told twice by different people that I should contact JB-HI-FI where I got my phone with a $45 a month plan. Th ...

CDL76
Level 1: Cadet

I have multiple emails and Telstra ids set up for my one account. Asked Telstra to deactivate 2 of them and leave the one. I want I use one of the emails to set up a new Id for my wife. Anyone had success getting this done? Is there a number to call ...

Akela1
Level 3: Gumshoe

When attempting to view my internet usage I receive an error message "There was an error retrieving your details. Please try again later".This happens every time I try and view my usage details.Can this be fixed as I need to see how much my usage has ...

Sarath66
Level 1: Cadet

Could you tell us what and what are included in my mobile plan. Sms and Calls taken to nsw 02 numbers does not get connected and a msg comes saying no longer facility not available since 20 sept .xxxxxx.  What is this joke??? Do I get the services th ...

Telstrahopeless
Level 1: Cadet

How can the country's biggest communication network be so crap at communicating?

SID007
Level 1: Cadet

Hi,I have not received the 50000 points that were promised when I signed up for Direct debit.who do I contact for this ?

helento
Level 1: Cadet
EM199
Level 1: Cadet

I keep trying and get this error "Service unavailable, please try again later. If you continue to experience issues, please contact 24x7 Chat for assistance." and of course the chat doesn't help

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