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Level 6: Bloodhound

G'day, How do I remove "Let's get you set up" and download Telstra app from from my "Dashboard" when I login to my account. I have no intention of setting up "Direct Debit", this I regard as an insult I pay My Bills on time or request an extinction, ...

Level 1: Cadet

I have received a confirmation email of my order being placed, and the $1:00 credit card payment has been done, I was just wondering how long before I get a email with a tracking number etc 

Level 1: Cadet

I got a email with the offer to subscribe to binge through telstra and I would get 9 months free due to being a silver tier member.  When I subscribed as the instructions said too it only gave me a 6 month subscription.  How do I get the 9 months off ...

Level 1: Cadet

Hi I'm trying to add my wife as full authority and following the instructions there is no selection available to do this. I have tried calling which then sends a link to do on the 24 7 app because of no people available, then I just keep going around ...

Level 1: Cadet

I ordered a phone on a plan Saturday and i never recieved an email or txt just took 1 dollar out of my account for the esim. Does the rest for the phone/plan come out when i receive it? Or the first bill

Level 1: Cadet

Hi, My frustration level is high..  Even though I have been a Telstra customer for many years, seemingly I can not get help or support of any kind.An operator has entered my billing details incorrectly (even though I was verified using the details of ...

Level 1: Cadet

When I try to activate Kayo from the Telstra Plus website after entering my SMS ontime pin inothing happens. No error code nothing!

Level 1: Cadet

Hi, i put an order in a month ago and it now can't be found on your tracker, 1-2568654173845 

Level 1: Cadet

has anyone else received this text message from Telstra? The chat person was unable to tell me if it was a scam or not,  I don’t have this number saved in my phone it automatically came through as Telstra, the correct over due amount is what they hav ...

Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

Level 2: Rookie
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

Level 1: Cadet

I have received a confirmation email of my order being placed, and the $1:00 credit card payment has been done, I was just wondering how long before I get a email with a tracking number etc 

Level 2: Rookie

How to reset bigpond password to email address I don't have access to. 

Level 2: Rookie

Team - I do not want to use your internet service after 3rd August. Please allow me to have a human talking to me to confirm the disconnection will happen on 3rd August and no invoices will be sent for me to pay after that date.

Level 1: Cadet

I received the below text today. I have not spoken to Telstra or accessed my account in the last month, so what or who is doing this and what are the repercussions? Cheers "Hi, ian anderson has completed an online registration to access your account. ...

Level 1: Cadet

Still getting the error :'There was an error retrieving your details. Please try again later'.This has been happening since March 2020 but was put on hold during the COVID-19 'unlimited access' offer.  I assume this offer is now finished - but I stil ...

Level 1: Cadet

How do I change my Residential Address?  I moved 13 months ago & my previous address is still showing 

Level 4: Private Eye

The web page used for paying mobile phone bills is coming up with a 404 error when you use a Chrome browser. I tried using the same URL but opened up via Microsoft Edge browser and it works. Hope that helps.PS Telstra - y ...

Level 1: Cadet

I’m locked out of my webmail and cannot reset the password. It’s sending the link to my locked email. I cannot get through to anyone but a robot that cannot help me. I’m so stressed as my accounts were being hacked and now I cannot see if they are ca ...

Level 1: Cadet

I need a refund from a double payment i made, the app is useless keeps putting me onto virtual assistant, ive been on hold ONE HOUR (they said 20 mins!!!!). |It is beyond frustrating!!!!!! how on earth do i get to speak to someone and get my refund!! ...

Level 2: Rookie

I recently bought a pre-paid SIM, and added it successfully to my MyTelstra account. But then I arranged for my old work number to be assigned to the SIM, and after that was successfully completed it has disappeared from my list of services in MyTels ...

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