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mulos
Level 1: Cadet

HelloWe used to use for our Email System Incredimail.  This services has now shut down and I can not access all my previous emails.  We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over.  Prob ...

Jase2010
Level 1: Cadet

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

fu2a
Level 1: Cadet

YOUR TELSTRA APP AND ACCOUNT HAS BEEN IN ERROR ALL DAY HOW ABOUT YOU FIX IT!

Incognito99999
Level 1: Cadet

Dear Team,   I would like to finalise an account for my second property. I would like to disconnect the phone on this property and receive the final bill please as this property will be rented in the next couple of weeks. My primary address will rema ...

user58
Level 1: Cadet

I am trying to change my Username at sign in to my Telstra Account.The drop down windows afford you the ability to change your password - but not the Username!!Is there a way to achieve this?RegardsG

Devil-angel
Level 1: Cadet

Keeps telling me unavailable beening do it for weekd

Adamrg2020
Level 2: Rookie

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

DigitalStig
Level 1: Cadet

As far as I am aware, I switched from a Business account to a Personal account two years ago. Since then I think my Telstra ID has stopped being linked to my account properly. My issues are;My Telstra app: shows data usage, but not account/payments d ...

Diane22
Level 1: Cadet

I cannot believe that I am going into the 3rd day where no one can help restore my bigpond email Account that somehow has been inactivated . I rely on this email dailyfor me business . I have been into telstrashop waited and hour been on hold on the ...

Stephen38
Level 1: Cadet

Any idea why Help / Live Chat is not accessible from my account? I click but nothing. 

DM149
Level 1: Cadet

In My Account, I just get a '404 Page not found' error when I click on the 'Change Plan' link. I get the same error from most of the other links on that page, too.

dimedes
Level 1: Cadet

I have logged on to my account successfully on the phone app, but cannot seem to add my account when logged on with my windows PC.This is the error messageCRS-ERROR-01. 

Cuban_
Level 2: Rookie

It appears the way to not help someone is to read the message on chat, respond a few hours later and then close the chat as no response. Therefore, not resolving enquiries and wasting hours of customer time.

Tim148
Level 1: Cadet

I haven't used this phone number for a long time, but I keep receiving bills. Although I have cancelled the automatic direct payment, I still want to confirm whether I need other measures. For example, how to terminate telstra services and contracts?

calel
Level 1: Cadet

Hi, 
Could find any bugreport sections to send for the website so i hope this information can be forwarded some way. the "https://say.telstra.com.au/customer/forms/another-payment-extension" form has an issue with the JS datepicker being used, you can ...

CoulsonHan
Level 1: Cadet

I'm not in Australia and I can't make phone calls. How to deactivate my phone card online?

darwinfringe
Level 1: Cadet

I bought a pre-paid sim to help run our arts festival and months ago the message bank disapeared and I have tried everything from contacting Telstra, ringing different numbers and even downloading the app to troubleshoot that and now all of the messa ...

herbiie1
Level 1: Cadet

Invoice sent to REMOVED or similar and correct address is REMOVED. Please contact me to correct this error that has occurred when I opened my account

LittlePenguinAU
Level 1: Cadet

Are A League matches available thru My Football with my Telstra LivePass subscription? 

vk2avw
Level 1: Cadet

Logged in and only information show is for the "original" home phone "plan".Telstra ID account created from 13 digit customer number per recent billing.Do have introductory letter for "Core Internet" plan.Do have NBN modem and Smart Modem.But don't s ...

123Vodel789
Level 1: Cadet

my payment is not go through ? i refresh my computer but still not working

Davo6661
Level 2: Rookie

I've been chatting to online support for last week, they could not resolve.  My 3 SIMs have gone from My Telstra ID.I have ticket 04437416 but now no way of contacting anyone to follow up.  Codi the automated bot is all I can get and that's useless.P ...

YCF1948
Level 1: Cadet

to terminate one of my mobile data plus plan 1GB -$15.00

mins18
Level 2: Rookie

Hi,I have been trying to login to my account and every time I have tried, I keep receiving this message on the screen can anyone help me please.

Mez67
Level 1: Cadet

I have not been able to log into the app or the web page since they changed from the 24/7 app. I am not getting anywhere with the chat and have waited numerous days. the call centre do not understand. Help, anybody got a solution.

mulos
Level 1: Cadet

HelloWe used to use for our Email System Incredimail.  This services has now shut down and I can not access all my previous emails.  We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over.  Prob ...

Ettiem
Level 2: Rookie

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

Skye19
Level 2: Rookie

Hello, the My Telstra ID has been unlinked from all my accounts and devices including home phone, NBN, mobile phones, pre paid mobile broadband and Telstra Rewards since Wed 9 Dec 2020.  Every time I try to re-link it, I keep getting an error message ...

Mookka
Level 2: Rookie

Whenever I try and change anything in MyAccount or through the Telstra app, it is basically broken. I get 'page not found' errors, or it just freezes. It doesn't make a difference using different devices and different internet connections. It has bee ...

Wojo12
Level 2: Rookie

How do I access Webmail now. I can log in to My Account, but when I click on Webmail, all I get is the three dots for hour? I'm missing important emails which Telstra has most probably put into the Junk folder. Is there any other way of accessing the ...

beechmachine
Level 2: Rookie

I recently cancelled my mobile broadband service which has 15000 points in it.Is it possible to get them transferred over to my mobile phone account?  

Adagio
Level 2: Rookie

Why is Telstra ‘resetting’ every account on December 7th?They claim that they’re trying to standardise their client information records but surely this could be achieved simply reminding accountholders to confirm or add information as required when t ...

Johnny32
Level 2: Rookie

I can't log into my telstra app or internet browser lucky I saved bpay details so I can still pay bills. I think i might move onto optus

KRIS231
Level 2: Rookie

Has anyone had any luck with being able to retain their @bigpond.com email address after changing providers? I have conflicting information about being able to pay a fee to retain it but cannot actually find this on any telstra pages. TIA.

Titahi
Level 1: Cadet

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

gebep
Level 2: Rookie

tried to get a phone disconnected but instead had the wrong number disconnected

aford
Level 1: Cadet

i have been scamed with anew phone charged to my telstra account

AndyBob73
Level 2: Rookie

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 2: Rookie

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

user58
Level 1: Cadet

I am trying to change my Username at sign in to my Telstra Account.The drop down windows afford you the ability to change your password - but not the Username!!Is there a way to achieve this?RegardsG

Devil-angel
Level 1: Cadet

Keeps telling me unavailable beening do it for weekd

Diane22
Level 1: Cadet

I cannot believe that I am going into the 3rd day where no one can help restore my bigpond email Account that somehow has been inactivated . I rely on this email dailyfor me business . I have been into telstrashop waited and hour been on hold on the ...

DM149
Level 1: Cadet

In My Account, I just get a '404 Page not found' error when I click on the 'Change Plan' link. I get the same error from most of the other links on that page, too.

CoulsonHan
Level 1: Cadet

I'm not in Australia and I can't make phone calls. How to deactivate my phone card online?

darwinfringe
Level 1: Cadet

I bought a pre-paid sim to help run our arts festival and months ago the message bank disapeared and I have tried everything from contacting Telstra, ringing different numbers and even downloading the app to troubleshoot that and now all of the messa ...

orion_jb2001
Level 5: Eagle Eye

Is anyone else having issues connecting to their account via Chrome. It logs in and then nothing.  Works fine with Edge.

honest_abe
Level 2: Rookie

I tried to log on to my account using the Telstra URL on the web from my computer returns an error

PringleFinger
Level 1: Cadet

Hi, I've been trying for weeks to add my service to my Telstra ID so that I can access my account through the website and app however everytime I enter the account number and details I get the following error: "Sorry, an unexpected error has occurred ...

Leon50
Level 1: Cadet

I received the following message in an email to a personal email address yesterday at 2:21AM. In the email they had the correct first name middle name and surname. I tried contacting live chat but wasn't able to get through to anyone. Is there someon ...

Webster2
Level 1: Cadet

When I look online at my account it shows a total of 4 accounts and 18 different phone numbers some are over 10 years old and no longer valid. Only one account and one phone number is valid,

feedback22
Level 1: Cadet

Telstra emailed to say they were going to upgrade my plan, of course it was going to cost more. The only way to stop it happening was to contact them to change my plan. I couldn't get onto a consultant via phone or online, to say I didn't want this t ...

YiYang
Level 1: Cadet

Hey guys,                I just returned from overseas.  I tried to contact with Telstra for restore my mobile service. But Telstra told me that my mobile number is disconnected and can't be recovered due to lower credit, which caused by bill overdue ...

Henzz
Level 1: Cadet

Literally cannot get through to anyone on the phone, other then the chatbox and thats hours to days to even get responses and half the time the responses are useless. Signed up to a new serice on 03/10/2020 only to find that they have connected the N ...

Byron5
Level 1: Cadet

My service has been disconnected as I was late to pay my bill however it is still disconnected and I paid the bill over 24 hours ago and I’ve let Telstra know that I’ve paid it and still nothing even gone into my local store and no one seems to be ab ...

Tibbso
Level 2: Rookie

Obviously if I hadn't paid my bill since July I wouldn't have an active account anymore. I want it gone. How hard is for these things to just work????? 

gebep
Level 2: Rookie

can anyone tell me hoe to cancel a complaint I made to telstra ?

BigTezza
Level 2: Rookie

Hi,I have several mobile services.  One in particular is my 16 year old’s. I’m trying to use mobile protect to add some restrictions however when I click on “manage” nothing happens. In the My Telstra app, the option is not even there! It looks like ...

whydoihv2dothis
Level 3: Gumshoe

Sometimes one has to laugh, to avoid crying.I've been having a battle with Telstra Chat people (five so far over two days) refusing to accept that I've been using a username (secondary email address @bigpond.com) and password for many years to access ...

DebraBow
Level 1: Cadet
Lymando
Level 1: Cadet

All emails prior to 1 September have disappeared from Webmail.  Apparently COVID has impacted on Telstra's ability to answer phones... So... no support at all except for... 'ask Crowd Support' for help.  It's great when the customers have to work out ...

KG43
Level 1: Cadet

I bought a 4G home broadband last month, haven't got a bill yet and cannot find a account number. Without account number cannot log into app and I keep getting reminders to pay bill.and I haven't got a bill yet????

PeterT007
Level 1: Cadet

HiFyi my child has a iPhone.  In Telstra Mobile Protect  - i have set times on my child mobiles number  where the internet should be off, but its not working. Apart from "adding" the times in "Internet time restrictions"  is there anything else i nee ...

mikem998
Level 1: Cadet

I am being asked to add my Account after I log in to "My Account" (https://www.my.telstra.com.au/myaccount/overview).
I have been using this for years but have not logged on for a few weeks.Can anyone tell me why my details have been removed?Has anyon ...

Faybow
Level 1: Cadet

I haven't been able to login to my account for a few days, it states no accounts found. I have been using the same login for a few years so why is it not working now?

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