Websites & Telstra 24x7 My Account

HelloWe used to use for our Email System Incredimail.  This services has now shut down and I can not access all my previous emails.  We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over.  Prob ...

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

Hello, the My Telstra ID has been unlinked from all my accounts and devices including home phone, NBN, mobile phones, pre paid mobile broadband and Telstra Rewards since Wed 9 Dec 2020.  Every time I try to re-link it, I keep getting an error message ...

Whenever I try and change anything in MyAccount or through the Telstra app, it is basically broken. I get 'page not found' errors, or it just freezes. It doesn't make a difference using different devices and different internet connections. It has bee ...

How do I access Webmail now. I can log in to My Account, but when I click on Webmail, all I get is the three dots for hour? I'm missing important emails which Telstra has most probably put into the Junk folder. Is there any other way of accessing the ...

I recently cancelled my mobile broadband service which has 15000 points in it.Is it possible to get them transferred over to my mobile phone account?  

Why is Telstra ‘resetting’ every account on December 7th?They claim that they’re trying to standardise their client information records but surely this could be achieved simply reminding accountholders to confirm or add information as required when t ...

I can't log into my telstra app or internet browser lucky I saved bpay details so I can still pay bills. I think i might move onto optus

Has anyone had any luck with being able to retain their @bigpond.com email address after changing providers? I have conflicting information about being able to pay a fee to retain it but cannot actually find this on any telstra pages. TIA.

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

tried to get a phone disconnected but instead had the wrong number disconnected

i have been scamed with anew phone charged to my telstra account

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

There is an email from Telstra News requesting personal details. Is this SPAM

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...