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L5513978
Level 1: Cadet

I am currently overseas (stuck due to COVID). I'm on Mobile Plan Extra Small which costs $40 per month.  I am not using it can I and how do I suspend it until I return

youngblood
Level 8: Inspector

hi guys..... I have not been able to log onto my Telstra account on both my 2  MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...

Dz1
Level 1: Cadet

Hi, I cannot log into My account through any telstra service, the website, or the app.Even brand new logins that arent linked to my account cannot be logged in. I have also tried multiple devices and browsers, incognito, no cookies, even fking TOR, a ...

AnnaAnnaAnna
Level 1: Cadet

Does anyone know how to get their credit refund from telstra? They keep sending me a credit account, I no longer have services with them, and I can’t get through to a person to request a refund. Been in credit over a year.

Khelenor
Level 1: Cadet

When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"I rang the number but a recorded message told me that " ...

TNG70
Level 1: Cadet

Why was I charged for an international SMS to New Zealand when I have not sent a message there?

TJ088
Level 1: Cadet

I am trapped in an endless loop.I try to log in and I am greeted with a screen to set up my account. (pic 1)When I do it tells me Great news! I have already registered. (pic 2)However when I try to sign in, it signs me out again. (pic 3)Then when I t ...

Avril85
Level 1: Cadet

Was wanting to find out internet internet for house but I am a parent experience hardship 

Gab2y
Level 1: Cadet

I recently signed up for a BYO plan with Telstra. I was a Telstra customer previously but ported to a different provider for a few years but have now ported back.  I went online after opening the account to register for My Telstra ID. I put in my ema ...

GC2576
Level 1: Cadet

I need to cancel an internet plan that is no longer needed. How do I go about this?

hellohelp1
Level 2: Rookie

I don't want to waste my time holding on the phone and can't use the Telstra app. Can someone please link me to the chat function? 

goatwhisperer
Level 1: Cadet

I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...

Daigo101
Level 1: Cadet

I am getting more frustrated each day trying to see what my internet usage is. I logon to my account via the web, select show internet usage and I get a 0GB of 500GB display. I tried checking it via the mobile app and get the same info (or lack of). ...

MalH
Level 1: Cadet

Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?

Adamrg2020
Level 3: Gumshoe

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

QldPatrick
Level 2: Rookie

After nearly 6 hours in the live chat help going round in circles, can anyone give me an idea of how to resolve this error message I'm getting when I try to log in to MyTelstra? I have reset my log in and password today after getting this message ear ...

Stephen38
Level 1: Cadet

Any idea why Help / Live Chat is not accessible from my account? I click but nothing. 

Notinformed
Level 2: Rookie

So tonight I decided to buy a new Iphone pro max. After an hour of frustration with the Telstra website I gave up in disgust. Please have the people responsible for creating and looking after your website take a stroll through your competitions websi ...

Jess11_06
Level 1: Cadet

When selecting mobile service on the account, no unbilled charges are displayed.It was working a few days ago then it stopped. A bill was then issued but new unbilled charges still do not display.I have tried on a mobile device, different browser as ...

Grubby67
Level 1: Cadet

How can you change details if you don’t have any data 

Belize
Level 1: Cadet

I have spent hours via Telstra messaging trying to access a business account online. I have full authority over the account and have set up a Telstra ID but get an error message each time I try to sign in. Telstra messaging have suggested I add the a ...

PD99
Level 2: Rookie

I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...

COOKIE2511961
Level 1: Cadet

WHY DOESNT MY FOXTEL AND LANDLINE/INTERNET BUNDLE SHOW ON MY TELSTRA24X7 APP?

Jenay123
Level 1: Cadet

Hi I want to pay my bills in instalment and also want to have an extension on my payment. I am having severe financial issues, I am only 23 and I don’t want my service cutting off until I make payments slowly which I will 100% do. 
Also I am trying to ...

Tim148
Level 1: Cadet

I haven't used this phone number for a long time, but I keep receiving bills. Although I have cancelled the automatic direct payment, I still want to confirm whether I need other measures. For example, how to terminate telstra services and contracts?

GC2576
Level 1: Cadet

I need to cancel an internet plan that is no longer needed. How do I go about this?

Adamrg2020
Level 3: Gumshoe

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

PD99
Level 2: Rookie

I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...

3houndmumma
Level 1: Cadet

Hi folks,My "Your Services" page on both the web and the app hasn't been working for months.  It just gives me a sad cloud with a lightning bolt and says "Something went wrong".  No amount of refreshing the page helps.  Anyone else experiencing this? ...

Peterjakes
Level 1: Cadet

I had a personal account for my home phone, landline and mobile. On the seamen personal account I had my wife's mobile plan too. I also had Telstra Foxtel and Broadband. A year ago I changed to a business account for both mobile phone services. I als ...

Jase2010
Level 1: Cadet

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

big_trev
Level 3: Gumshoe

I have an ongoing issue which I have been following up with Telstra since about September 2020.  We have an understanding - every month I get over charged, then I message on the My Telstra app, since this is the only way you can apparently contact Te ...

mulos
Level 1: Cadet

HelloWe used to use for our Email System Incredimail.  This services has now shut down and I can not access all my previous emails.  We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over.  Prob ...

Ettiem
Level 2: Rookie

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

Skye19
Level 2: Rookie

Hello, the My Telstra ID has been unlinked from all my accounts and devices including home phone, NBN, mobile phones, pre paid mobile broadband and Telstra Rewards since Wed 9 Dec 2020.  Every time I try to re-link it, I keep getting an error message ...

Mookka
Level 2: Rookie

Whenever I try and change anything in MyAccount or through the Telstra app, it is basically broken. I get 'page not found' errors, or it just freezes. It doesn't make a difference using different devices and different internet connections. It has bee ...

Wojo12
Level 2: Rookie

How do I access Webmail now. I can log in to My Account, but when I click on Webmail, all I get is the three dots for hour? I'm missing important emails which Telstra has most probably put into the Junk folder. Is there any other way of accessing the ...

beechmachine
Level 2: Rookie

I recently cancelled my mobile broadband service which has 15000 points in it.Is it possible to get them transferred over to my mobile phone account?  

Adagio
Level 2: Rookie

Why is Telstra ‘resetting’ every account on December 7th?They claim that they’re trying to standardise their client information records but surely this could be achieved simply reminding accountholders to confirm or add information as required when t ...

Johnny32
Level 2: Rookie

I can't log into my telstra app or internet browser lucky I saved bpay details so I can still pay bills. I think i might move onto optus

KRIS231
Level 2: Rookie

Has anyone had any luck with being able to retain their @bigpond.com email address after changing providers? I have conflicting information about being able to pay a fee to retain it but cannot actually find this on any telstra pages. TIA.

Titahi
Level 1: Cadet

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

gebep
Level 2: Rookie

tried to get a phone disconnected but instead had the wrong number disconnected

aford
Level 1: Cadet

i have been scamed with anew phone charged to my telstra account

AndyBob73
Level 2: Rookie

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

L5513978
Level 1: Cadet

I am currently overseas (stuck due to COVID). I'm on Mobile Plan Extra Small which costs $40 per month.  I am not using it can I and how do I suspend it until I return

Khelenor
Level 1: Cadet

When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"I rang the number but a recorded message told me that " ...

Avril85
Level 1: Cadet

Was wanting to find out internet internet for house but I am a parent experience hardship 

goatwhisperer
Level 1: Cadet

I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...

MalH
Level 1: Cadet

Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?

Jess11_06
Level 1: Cadet

When selecting mobile service on the account, no unbilled charges are displayed.It was working a few days ago then it stopped. A bill was then issued but new unbilled charges still do not display.I have tried on a mobile device, different browser as ...

Grubby67
Level 1: Cadet

How can you change details if you don’t have any data 

Belize
Level 1: Cadet

I have spent hours via Telstra messaging trying to access a business account online. I have full authority over the account and have set up a Telstra ID but get an error message each time I try to sign in. Telstra messaging have suggested I add the a ...

COOKIE2511961
Level 1: Cadet

WHY DOESNT MY FOXTEL AND LANDLINE/INTERNET BUNDLE SHOW ON MY TELSTRA24X7 APP?

RoscoRigging
Level 1: Cadet

Last night my Foxtel Go App had the following error message
I visited the Foxtel website to try and rectify the problem and utilised the live chat. I was informed by the Foxtel agent that the bill was not paid and I would need to contact Telstra. I pr ...

Donna45
Level 1: Cadet

How do I disconnect my account with Telstra 

CRShelp
Level 1: Cadet

Hi I'm trying to log into my account and it keeps coming up with this error CRS-ERROR-02

Rex_16
Level 1: Cadet

Afternoon, i need help with my online account but cant actual get any help over the phone. My issues are within 'mytelstra' . It comes up with a 'error symbol, something when wrong, try again later'. Its been like this for months. I cant call anyone ...

MGh2
Level 1: Cadet

When I click on my services in my account it comes up with a blank page. Has been doing this for several days now.Have tried different browsers , same result.Thought It would have been fixed by now.

user58
Level 2: Rookie

I am trying to change my Username at sign in to my Telstra Account.The drop down windows afford you the ability to change your password - but not the Username!!Is there a way to achieve this?RegardsG

Devil-angel
Level 1: Cadet

Keeps telling me unavailable beening do it for weekd

Diane22
Level 1: Cadet

I cannot believe that I am going into the 3rd day where no one can help restore my bigpond email Account that somehow has been inactivated . I rely on this email dailyfor me business . I have been into telstrashop waited and hour been on hold on the ...

CoulsonHan
Level 1: Cadet

I'm not in Australia and I can't make phone calls. How to deactivate my phone card online?

darwinfringe
Level 1: Cadet

I bought a pre-paid sim to help run our arts festival and months ago the message bank disapeared and I have tried everything from contacting Telstra, ringing different numbers and even downloading the app to troubleshoot that and now all of the messa ...

orion_jb2001
Level 5: Eagle Eye

Is anyone else having issues connecting to their account via Chrome. It logs in and then nothing.  Works fine with Edge.

honest_abe
Level 2: Rookie

I tried to log on to my account using the Telstra URL on the web from my computer returns an error

PringleFinger
Level 1: Cadet

Hi, I've been trying for weeks to add my service to my Telstra ID so that I can access my account through the website and app however everytime I enter the account number and details I get the following error: "Sorry, an unexpected error has occurred ...

Leon50
Level 1: Cadet

I received the following message in an email to a personal email address yesterday at 2:21AM. In the email they had the correct first name middle name and surname. I tried contacting live chat but wasn't able to get through to anyone. Is there someon ...

Webster2
Level 1: Cadet

When I look online at my account it shows a total of 4 accounts and 18 different phone numbers some are over 10 years old and no longer valid. Only one account and one phone number is valid,

feedback22
Level 1: Cadet

Telstra emailed to say they were going to upgrade my plan, of course it was going to cost more. The only way to stop it happening was to contact them to change my plan. I couldn't get onto a consultant via phone or online, to say I didn't want this t ...

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