CrowdSupport®
Accounts & Plans

Websites & Telstra 24x7 My Account

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
RodH1
Level 3: Gumshoe

Is Telstra Live Chat still operative?i don’t mean CODI but the one I can actually converse with a human operator via iPad/ PC.Cant find the connection anywhere.

VN1211
Level 1: Cadet

I have enabled my sons phone at time of when he can call and he does not receive any text messages?

CJ78
Level 1: Cadet

Trying to cancel internet/ entertainment package and unable to 

Wow8
Level 1: Cadet

No one is answering my chat?

kevin36
Level 1: Cadet

i have recently placed an order through Telstra Plus - the points have been taken,but I have not received any order confirmation at all.only invoice number  issued on 06/05/2020 at 09.57.18, can find out how my order is going.and when to be deliverd

natstar869
Level 1: Cadet

Prepaid to prepaid

010453
Level 1: Cadet
ShaneMc1
Level 1: Cadet

Telstra has disabled my email and due to covid it is impossible to get it fixed. What the hell is wrong with this. You have time to disable people’s emails due to lack of activity when I sign in nearly every day but you don’t have time to answer to y ...

Peeraya
Level 1: Cadet

I have already sign mobile on plan for 36months ( iphone 11 pro max) still paid 2months then i wanna cancel at all. I went to shop and talked with staff and then they will be cancel my phone on plan for 36months they said next month will be pay whole ...

mljba1
Level 1: Cadet

I have a prepaid I've been using for a few months but cant remember if I have a Telstra ID or what it is. How do I find out?

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 2: Rookie

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

VN1211
Level 1: Cadet

I have enabled my sons phone at time of when he can call and he does not receive any text messages?

Wow8
Level 1: Cadet

No one is answering my chat?

kevin36
Level 1: Cadet

i have recently placed an order through Telstra Plus - the points have been taken,but I have not received any order confirmation at all.only invoice number  issued on 06/05/2020 at 09.57.18, can find out how my order is going.and when to be deliverd

010453
Level 1: Cadet
Nevets1
Level 1: Cadet

Once again services have disappeared from my Telstra ID. Spent hours on the phone to get this fixed in March 2020 - now it's occurred again. There is nothing online to help. I need a number to ring to get it fixed.

Somedude666
Level 1: Cadet

Originally when I tried to add a data pack I got an error message saying I am not eligible for that service. Talked to chat support and got told twice by different people that I should contact JB-HI-FI where I got my phone with a $45 a month plan. Th ...

CDL76
Level 1: Cadet

I have multiple emails and Telstra ids set up for my one account. Asked Telstra to deactivate 2 of them and leave the one. I want I use one of the emails to set up a new Id for my wife. Anyone had success getting this done? Is there a number to call ...

Akela1
Level 3: Gumshoe

When attempting to view my internet usage I receive an error message "There was an error retrieving your details. Please try again later".This happens every time I try and view my usage details.Can this be fixed as I need to see how much my usage has ...

Sarath66
Level 1: Cadet

Could you tell us what and what are included in my mobile plan. Sms and Calls taken to nsw 02 numbers does not get connected and a msg comes saying no longer facility not available since 20 sept .xxxxxx.  What is this joke??? Do I get the services th ...

Telstrahopeless
Level 1: Cadet

How can the country's biggest communication network be so crap at communicating?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit