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gebep
Level 2: Rookie

tried to get a phone disconnected but instead had the wrong number disconnected

5gTestRats
Level 2: Rookie

ince covid19 closed all Telstra call centres and left us with nothing to replace that quality of service.. is it possible Telstra (TM) can also adjust their webpage to show critical information instead of forcing us to call a call centre that no long ...

whydoihv2dothis
Level 3: Gumshoe

Sometimes one has to laugh, to avoid crying.I've been having a battle with Telstra Chat people (five so far over two days) refusing to accept that I've been using a username (secondary email address @bigpond.com) and password for many years to access ...

DebraBow
Level 1: Cadet
Joel21
Level 1: Cadet

Hello, I have ordered a new Premium plan. I am just making sure we have a new modem coming with this new plan?Also, what happens to my old plan? do I need to cancel it?and do we just change over to nbn? 

Lindajane
Level 1: Cadet

Hi I set up a recovery email address (my partner's gmail) and I am finding that a lot of my telstra emails are going to his email address including my bills.  I only want to use the recovery email address provided as a recovery email for when there a ...

Pykie
Level 1: Cadet

anyone know how to talk to a human being? I'm having NBN happening soon with no contract discussed and they plan on changing all our mobile plans at the the end of the month also without any discussion. The app hasn't worked all year so how else are ...

kelbel0806
Level 1: Cadet

Hi,  Ive just had help setting up new account login, need to chagne password but when I click on Link to "change password" it takes me to an error message "unsafe to continue" due to expired certificates?Help please

Helprequired4
Level 1: Cadet

Hi ,I have 2 identical email bigpond accounts in my inbox - how do I delete one without deleting the account completely? Driving me nuts and taking up alot of space!Thanks in advance,Helprequired4

gebep
Level 2: Rookie

tried to get a phone disconnected but instead had the wrong number disconnected

aford
Level 1: Cadet

i have been scamed with anew phone charged to my telstra account

AndyBob73
Level 1: Cadet

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
whydoihv2dothis
Level 3: Gumshoe

Sometimes one has to laugh, to avoid crying.I've been having a battle with Telstra Chat people (five so far over two days) refusing to accept that I've been using a username (secondary email address @bigpond.com) and password for many years to access ...

DebraBow
Level 1: Cadet
Lymando
Level 1: Cadet

All emails prior to 1 September have disappeared from Webmail.  Apparently COVID has impacted on Telstra's ability to answer phones... So... no support at all except for... 'ask Crowd Support' for help.  It's great when the customers have to work out ...

KG43
Level 1: Cadet

I bought a 4G home broadband last month, haven't got a bill yet and cannot find a account number. Without account number cannot log into app and I keep getting reminders to pay bill.and I haven't got a bill yet????

PeterT007
Level 1: Cadet

HiFyi my child has a iPhone.  In Telstra Mobile Protect  - i have set times on my child mobiles number  where the internet should be off, but its not working. Apart from "adding" the times in "Internet time restrictions"  is there anything else i nee ...

Jeffrey72
Level 1: Cadet

I want to take advantage of the Telstra offer to Save $10/mth on Kayo for 12 months. Must sign up through Telstra and redeem by 30/09/2020. But I cant because my post paid account does not appear in MY TELSTRA Account. I have 2 pre-paid services in M ...

mikem998
Level 1: Cadet

I am being asked to add my Account after I log in to "My Account" (https://www.my.telstra.com.au/myaccount/overview).
I have been using this for years but have not logged on for a few weeks.Can anyone tell me why my details have been removed?Has anyon ...

Faybow
Level 1: Cadet

I haven't been able to login to my account for a few days, it states no accounts found. I have been using the same login for a few years so why is it not working now?

Lyn2020
Level 1: Cadet

Why they give my records without asking me as it's separate phone number . I'm not happy with it .

Girl151
Level 1: Cadet

Can not open email once log in, it keeps saying loading or keep logging out or time out 

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