Accounts & Plans

Websites & Telstra 24x7 My Account

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Levilouis
Level 1: Cadet

I wish to remove my sons details phone ending in xxx669 , email soccernerd  from my account, he is no longer relevant to my account.

TimS79
Level 2: Rookie

Hi Telstra- I have had an extremely frustrating experience with your Telstra Rewards program. In November 2020, I used ‘points plus pay’ to order an iPhone case. No big deal, right? Well, it seems it has been. They lost the case I ordered somewhere i ...

retiree411
Level 1: Cadet

How do I change the account from my husbands name to mine.  Originally many years ago I believe the account was in joint names.

Muttley59
Level 1: Cadet

Cannot access Telstra Webmail account. Retrieved my username via email (support link), however cannot change password. The login page does not give an option for "forgot password" etc (unlike every other account on the planet!). Tried via the trouble ...

Rissa1991
Level 1: Cadet

When trying to redeem the 2 months free device protection plan through the telstra rewards/store it requires a one time verification number after confirming/redeeming the offer but it keeps sending the text to my old mobile number which I no longer h ...

JLP97
Level 2: Rookie

links in the telstra app or login to id have no selection to change password, neither does when you log into webmail

Waywud
Level 1: Cadet

Has anyone noticed a difference in support when meeting the requirements for Gold Member status? Thru live chat, sms chat and in store customer service I have been constantly palmed to other teams or service providers for my issues. 

I would like a cl ...

Jm94
Level 1: Cadet

Can anyone show me how to filter unwanted MAC address from my home wifi, in parental controls 

JimmyGoode
Level 1: Cadet

The lack service, support and blatant disregard for consumer law over the past 14 months has been the worst I have ever experienced.  Gather round for a story. ***OCT 2020 - Telstra website assigned incorrect service to upgrade. Issue never resolved ...

gramps73
Level 1: Cadet

Please email  copy of my October account as I did not save a copyRegardsAnthony

zero9
Level 2: Rookie

I seem to be going though GB at a high rate that doesn't make sense. How do I get a history of downloads by GB per day? I watch a movie day but that's should only be 1-2GB. Is streaming happening at a higher than normal rate??

4233
Level 1: Cadet

Has my senior discount been removed

DebDeb56
Level 2: Rookie

I have had a recent issue where someone gained access to my account and ordered a new iPhone on a payment plan and had it shipped to an address in Sydney (I live in VIC), after reading through the forum it would seem that this has occurred to several ...

CharlieBella
Level 1: Cadet

We wish to retain our BigPond email address but change our isp. We still have mobiles and iPads connected to the Telstra service so we have active accounts, is this possible? We are happy to pay for the email accounts.

DD-Smash
Level 1: Cadet

Hi, for the last 2 days, I can not log into 'My Telstra App' on my mobile phone. It comes up as, We found account ********** sign in or register... I tap on it and nothing happens.

PumpHouse
Level 1: Cadet

We are currently on flight mode and would like to change our message bank from overseas as we forgot to change it before take off.

Cathy22
Level 1: Cadet

Trying the create a telsta ID for my Mum and enter all the details and get up to the point where is says confirm my identity and provides a single selection for an email address we don't recognise (p*****@b**.au). Is this a feature as it's not the em ...

Bellewoofit
Level 1: Cadet

I have used a Telstra Bigpond email since 2001. I have been through all the changes of mail servers and settings. Now, using an email client like Outlook or Thunderbird I can only access email back to July 2020. Using Telstra Webmail also now only go ...

Kristy83
Level 1: Cadet

How can I get free prepaid data

UserID796868
Level 2: Rookie

How do I change my Crowd Support ID please?

Sweetski
Level 1: Cadet

Bigpond would allow you to have multiple email addresses under one account. I think you were able to have 14 email addresses. I would like to create a new one (the second one) but can't see how to do this. Help please!

ddaltz
Level 1: Cadet

Where do I create an additional email account for my existing telstra id

kd_kennedy
Level 1: Cadet

How do i change my bank details 

Kno
Level 1: Cadet

Hi how do I close my account and find out the costs 

LTX_John
Level 2: Rookie

Just had my NBN Home Phone number changed last week and now the Manage Your Plan link does not work. My new phone number appears in My Telstra but I cannot access the settings for my new number. Just keep getting "404 - Page Not Found" I can see a li ...

gramps73
Level 1: Cadet

Please email  copy of my October account as I did not save a copyRegardsAnthony

Cathy22
Level 1: Cadet

Trying the create a telsta ID for my Mum and enter all the details and get up to the point where is says confirm my identity and provides a single selection for an email address we don't recognise (p*****@b**.au). Is this a feature as it's not the em ...

Kristy83
Level 1: Cadet

How can I get free prepaid data

Sweetski
Level 1: Cadet

Bigpond would allow you to have multiple email addresses under one account. I think you were able to have 14 email addresses. I would like to create a new one (the second one) but can't see how to do this. Help please!

LTX_John
Level 2: Rookie

Just had my NBN Home Phone number changed last week and now the Manage Your Plan link does not work. My new phone number appears in My Telstra but I cannot access the settings for my new number. Just keep getting "404 - Page Not Found" I can see a li ...

WaffleKnight
Level 2: Rookie

So, I was trying to get a data plan for my phone, simple thing all things considered. I had to create a Telstra profile to do so, everything was going going smooth until I started putting in my details. I was just about finished with them all when th ...

NTBureaucracy
Level 1: Cadet

Hi, I've managed to set up a Telstra Upfront mobile plan (Data plan) against a (very) old Telstra account I had. Long story short - there is no mobile phone associated with the account and the @ TMail.com account associated with the account has expir ...

WFPL
Level 5: Eagle Eye

I wake up at 3am to an email from Telstra welcoming me to email bill. But I already have email bill, so huh? After some investigating it appears Telstra have separated two of my business mobile services from my account and put them on their own busin ...

User3223
Level 1: Cadet

Dear Telstra, Why should I need to reconfirm authorities on my account? What a waste of time on an unnecessary action that makes me feel like you just want me to log back into your app. Since there is no apparent way to give you feedback, you are get ...

lmstearn
Level 6: Bloodhound

Hi,Feature request for the web interface. Have two bigpond accounts hosted at telstra working well. The idea is to import the well populated black/white lists over from WLM, similar to how the contacts are handled, except for the csv format. Just a c ...

SupInfinity
Level 5: Eagle Eye

what’s the process? chat told me earlier they are just the billing dept and can’t call me or where are the steps found in writing by telstra?

kevin1987
Level 1: Cadet

i paid my bill using the app which debits it from my bank card this morning . the money isn’t showing as being paid or gone. it’s still sitting there. Is this normal?

HB071
Level 1: Cadet

I'm 18 years old and my mum pays my Telstra bill but I would like to disconnect the number because she is tracking my calls and message usage and as an adult I don't want her invading my privacy. Is there something I can do to disconnect my number an ...

GQV1750
Level 1: Cadet

Last year I was able to download a detailed call history.  I needed these to work out the % work calls for tax purposes. I simply used a button called View Detailed Bill  I seems that is no longer  possible from the Website  How do I get these record ...

youngblood
Level 8: Inspector

hi guys..... I have not been able to log onto my Telstra account on both my 2  MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...

OAP
Level 2: Rookie

I have not had the ability to access many things on telstra as the site will not let me,I have been having this problem for over 13 days now. I have spoken to about 10 ormore so called helpers, spent numerous hours waiting on line,answer the same que ...

GC2576
Level 1: Cadet

I need to cancel an internet plan that is no longer needed. How do I go about this?

Adamrg2020
Level 3: Gumshoe

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

PD99
Level 2: Rookie

I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...

3houndmumma
Level 1: Cadet

Hi folks,My "Your Services" page on both the web and the app hasn't been working for months.  It just gives me a sad cloud with a lightning bolt and says "Something went wrong".  No amount of refreshing the page helps.  Anyone else experiencing this? ...

Peterjakes
Level 1: Cadet

I had a personal account for my home phone, landline and mobile. On the seamen personal account I had my wife's mobile plan too. I also had Telstra Foxtel and Broadband. A year ago I changed to a business account for both mobile phone services. I als ...

Jase2010
Level 1: Cadet

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

big_trev
Level 3: Gumshoe

I have an ongoing issue which I have been following up with Telstra since about September 2020.  We have an understanding - every month I get over charged, then I message on the My Telstra app, since this is the only way you can apparently contact Te ...

mulos
Level 1: Cadet

HelloWe used to use for our Email System Incredimail.  This services has now shut down and I can not access all my previous emails.  We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over.  Prob ...

Ettiem
Level 2: Rookie

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

Waywud
Level 1: Cadet

Has anyone noticed a difference in support when meeting the requirements for Gold Member status? Thru live chat, sms chat and in store customer service I have been constantly palmed to other teams or service providers for my issues. 

I would like a cl ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

To whom it may concern at Telstra..   I am quite happy to self serve and reduce the load on Codi and the Cohorts..   But it is frustrating that there so many issues with broken links, missing information and such like on the My Account pages - some a ...

Justified_fury
Level 1: Cadet

Telstra was once the greatest communications service provider. Now I can easily state both its customer service relations and the provision of adequate service have become one of, if not the most appalling and disgraceful. How can it be so bad that t ...

sandrafraser
Level 1: Cadet

I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...

Avril85
Level 1: Cadet

Was wanting to find out internet internet for house but I am a parent experience hardship 

goatwhisperer
Level 1: Cadet

I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...

MalH
Level 1: Cadet

Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?

Jess11_06
Level 1: Cadet

When selecting mobile service on the account, no unbilled charges are displayed.It was working a few days ago then it stopped. A bill was then issued but new unbilled charges still do not display.I have tried on a mobile device, different browser as ...

Grubby67
Level 1: Cadet

How can you change details if you don’t have any data 

Belize
Level 1: Cadet

I have spent hours via Telstra messaging trying to access a business account online. I have full authority over the account and have set up a Telstra ID but get an error message each time I try to sign in. Telstra messaging have suggested I add the a ...

COOKIE2511961
Level 1: Cadet

WHY DOESNT MY FOXTEL AND LANDLINE/INTERNET BUNDLE SHOW ON MY TELSTRA24X7 APP?

RoscoRigging
Level 1: Cadet

Last night my Foxtel Go App had the following error message
I visited the Foxtel website to try and rectify the problem and utilised the live chat. I was informed by the Foxtel agent that the bill was not paid and I would need to contact Telstra. I pr ...

Donna45
Level 1: Cadet

How do I disconnect my account with Telstra 

CRShelp
Level 1: Cadet

Hi I'm trying to log into my account and it keeps coming up with this error CRS-ERROR-02

Rex_16
Level 1: Cadet

Afternoon, i need help with my online account but cant actual get any help over the phone. My issues are within 'mytelstra' . It comes up with a 'error symbol, something when wrong, try again later'. Its been like this for months. I cant call anyone ...

MGh2
Level 1: Cadet

When I click on my services in my account it comes up with a blank page. Has been doing this for several days now.Have tried different browsers , same result.Thought It would have been fixed by now.

user58
Level 2: Rookie

I am trying to change my Username at sign in to my Telstra Account.The drop down windows afford you the ability to change your password - but not the Username!!Is there a way to achieve this?RegardsG

Devil-angel
Level 1: Cadet

Keeps telling me unavailable beening do it for weekd

Diane22
Level 1: Cadet

I cannot believe that I am going into the 3rd day where no one can help restore my bigpond email Account that somehow has been inactivated . I rely on this email dailyfor me business . I have been into telstrashop waited and hour been on hold on the ...

CoulsonHan
Level 1: Cadet

I'm not in Australia and I can't make phone calls. How to deactivate my phone card online?

darwinfringe
Level 1: Cadet

I bought a pre-paid sim to help run our arts festival and months ago the message bank disapeared and I have tried everything from contacting Telstra, ringing different numbers and even downloading the app to troubleshoot that and now all of the messa ...

orion_jb2001
Level 6: Bloodhound

Is anyone else having issues connecting to their account via Chrome. It logs in and then nothing.  Works fine with Edge.

honest_abe
Level 2: Rookie

I tried to log on to my account using the Telstra URL on the web from my computer returns an error

PringleFinger
Level 1: Cadet

Hi, I've been trying for weeks to add my service to my Telstra ID so that I can access my account through the website and app however everytime I enter the account number and details I get the following error: "Sorry, an unexpected error has occurred ...

Leon50
Level 1: Cadet

I received the following message in an email to a personal email address yesterday at 2:21AM. In the email they had the correct first name middle name and surname. I tried contacting live chat but wasn't able to get through to anyone. Is there someon ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit