Accounts & Plans

Websites & Telstra 24x7 My Account

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Louise7769
Level 1: Cadet

I’m locked out of my webmail and cannot reset the password. It’s sending the link to my locked email. I cannot get through to anyone but a robot that cannot help me. I’m so stressed as my accounts were being hacked and now I cannot see if they are ca ...

gdc
Level 3: Gumshoe

Dear Crowd support I have four postpaid mobile services (along with fixed internet and phone) on my account. For the last month, one of them has not been displaying data usage, instead it just give an "Oops, please try again later" message. It did no ...

scorpiogirl
Level 1: Cadet

I need a refund from a double payment i made, the app is useless keeps putting me onto virtual assistant, ive been on hold ONE HOUR (they said 20 mins!!!!). |It is beyond frustrating!!!!!! how on earth do i get to speak to someone and get my refund!! ...

Parvesh
Level 1: Cadet

I want to disconnect my service cause of poor internet connection since last month 

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

KRIDDY88
Level 1: Cadet

Is it possible to have more then one number for the Telstra Plus Rewards  program?  I have a mobile number and a wifi data number.   If there is.. how do I add my second number? 

Stupidemail
Level 1: Cadet

 550 5.7.1 5E8A6D750F3425A2 Message content rejected due to suspected spam. OB703 is all I get when I send an email. No telstra staff have answered the phone for 3 days.Troubleshoot shows can't fic problem. and the solution is???????????????

PeterK52
Level 2: Rookie

I recently bought a pre-paid SIM, and added it successfully to my MyTelstra account. But then I arranged for my old work number to be assigned to the SIM, and after that was successfully completed it has disappeared from my list of services in MyTels ...

MrTittlez
Level 1: Cadet

Hi, This has been an issue for a month now. With hours waiting on the phone to speak to a Telstra representative, attending an appointment in store (no help there as I was told to call Telstra) and also not being able to be helped online. Now I am he ...

Garry49
Level 3: Gumshoe

 Ya All, Anybodies got the above plan? and if so, how is it working for you and please can you give me an idea of the cost for it?Thank you in advance Peeps.

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

Louise7769
Level 1: Cadet

I’m locked out of my webmail and cannot reset the password. It’s sending the link to my locked email. I cannot get through to anyone but a robot that cannot help me. I’m so stressed as my accounts were being hacked and now I cannot see if they are ca ...

scorpiogirl
Level 1: Cadet

I need a refund from a double payment i made, the app is useless keeps putting me onto virtual assistant, ive been on hold ONE HOUR (they said 20 mins!!!!). |It is beyond frustrating!!!!!! how on earth do i get to speak to someone and get my refund!! ...

PeterK52
Level 2: Rookie

I recently bought a pre-paid SIM, and added it successfully to my MyTelstra account. But then I arranged for my old work number to be assigned to the SIM, and after that was successfully completed it has disappeared from my list of services in MyTels ...

Garry49
Level 3: Gumshoe

 Ya All, Anybodies got the above plan? and if so, how is it working for you and please can you give me an idea of the cost for it?Thank you in advance Peeps.

seanlm
Level 1: Cadet

Good afternoon, I've been overseas for 6 months and just returned. My service is still suspended even though my last bill was paid in full. I've tried requesting reconnection through the advise payment form online and ran into an error multiple times ...

chicky1
Level 1: Cadet

Hi I want to see how much data is on our business plan, where do I find it, is it on bill anywhere.Thanks

Kayachips
Level 1: Cadet

Anyone had their internet usage data drop off their bill, or cannot access it in their 'myaccount' online? I have had it detailed on my bill for 10 months, then it stopped and reports '0 data usage' from then on (13 months now). This can't be correct ...

Mich741
Level 1: Cadet

How do you change billing address there is not a drop down On my online account under settings for ‘update billing address’ on my pre-paid plan. 

GMcD911
Level 1: Cadet

My bigpond emails have stopped arriving on iPhone X mail app, since Fri 19 June 2020. My password has not changed!!

tmohanathas
Level 1: Cadet

Hi,How to link or add my Telstra business account to my Home Telstra plus account?I received a letter to link the business to home plus account, I tried many times but couldn't.Please help. 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit