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Mattbondi1
Level 1: Cadet

I recently purchased a new iMac. I was able to migrate my mail successfully from the old iMac to the new one, but when I want to send an email it says bigpond is offline. Incoming mail is working fine. 

TellyBelly91
Level 1: Cadet

I Used the Code **61*101** (90) #. to update ringtone to 90 seconds on my phone works fine for a few years My wife recently transferred over to Telstra almost 12 months ago and when she uses the code.**61*101** 60 or 90 #. around a month later the ph ...

Nick148
Level 1: Cadet

Hi, is anyone else receiving this error: "We're sorry but My Account isn't available right now"  It seems to have been going on for a few days now. It's pretty infuriating, considering there is no capability to access support for what appears to be a ...

Tonypissedoff
Level 1: Cadet

My internet and phone have been suspended today. I’ve been continually having issues with the f;()wit$ overseas as we have to convert to nbn. They have absolutely no idea what they are doing. Why the hell does Telstra use my money to keep foreign nat ...

Stephen38
Level 1: Cadet

Any idea why Help / Live Chat is not accessible from my account? I click but nothing. 

Judi32
Level 1: Cadet

After a call this morning to tell me I had overlooked a bill the female has placed my account into RESTRICTION. I wasnt sure she was from Telstra so I wouldnt give her any private info and I think she got irritated by me. I checked I was late as soon ...

Sechapara
Level 1: Cadet

Hi,  Does anyone know how you go about correcting an incorrect address? My unit number is missing entirely , ie - Unit , x soandso street

feedback22
Level 1: Cadet

Telstra emailed to say they were going to upgrade my plan, of course it was going to cost more. The only way to stop it happening was to contact them to change my plan. I couldn't get onto a consultant via phone or online, to say I didn't want this t ...

YiYang
Level 1: Cadet

Hey guys,                I just returned from overseas.  I tried to contact with Telstra for restore my mobile service. But Telstra told me that my mobile number is disconnected and can't be recovered due to lower credit, which caused by bill overdue ...

PO30
Level 1: Cadet

Can I please get help to reactivate my bigpond email account after finding out that my account has been temporarily suspended after apparently being compromised. I have not been able to get any assistance through any means including by phone, website ...

richardcranium
Level 1: Cadet

How can I see detailed call usage

Leishagil28
Level 1: Cadet

For some unknown reason, if I don’t answer my calls, instead of going to message bank they get diverted to another number (totally different number and unknown person time).Sometimes go to message bank, sometimes go through to poor ‘Anthony’. I have ...

Someguy1
Level 2: Rookie

Hey, i need some help ideas. I cant contact anyone from telstra, due to "covid" they wont let me call. The website live chat directs me to the app, then the app directs me to the main site. I need to disconnect my service for a certain date (because ...

LouSax
Level 1: Cadet

Hi there,  can someone call me re reconnection and account advice? 
 Tried app but not providing me with what I need.

many thanks 

lou 

Ben73
Level 2: Rookie

A horrible experience spending 7 hours on a chat to try and purchase a new phone and finally at the end of the chat they detailed the order, it was incorrect. I pointed this out and said it didn't match my original request from 7 hours earlier, and r ...

ByersT
Level 1: Cadet

I placed an order online using my points for an Apple Watch on the 30/9/2020. I thought this was a simple process to place an order online has I had done with my last two phones on the same account.
I am yet to even have this order placed and confirme ...

Titahi
Level 1: Cadet

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

Arnie72
Level 1: Cadet

I have 5 mailboxes set-up, however when I log into my Telstra account via the browser and select manage mailboxes it says "Currently you have no mailboxes". I get the same result on the mobile app. Thanks in advance for your assistance.

Joel555
Level 1: Cadet

Last week I had someone from Telstra call me and discuss new plan and device options. I opted to move from iPhone to Samsung on a low data plan. However I have had no further information since the call. Nothing is listed in my account on the Telstra ...

nimbinensis
Level 1: Cadet

I was the authorised representative on my 98 year old mother's account when she lived in NSW. She has since moved to a nursing home in Townsville, north Queensland, and I would like to transfer that representation to my sister who lives in Townsville ...

onshow
Level 2: Rookie

I am trying to resolve an issue through chat on the mytelstra app. after a few messages it is now not letting me respond. showing a red exclamation mark. have tried it on and off wifi. no difference. i cant close off the chat and start again either. ...

Geordii
Level 1: Cadet

Received an email today tell me that Telstra is moving away from Bpay and has asked me to set up a Direct Debit. So disappointed with this change. I will not be setting up a DD, especially with Telstra. When will this change affect me?

Henzz
Level 1: Cadet

Literally cannot get through to anyone on the phone, other then the chatbox and thats hours to days to even get responses and half the time the responses are useless. Signed up to a new serice on 03/10/2020 only to find that they have connected the N ...

Nob17
Level 2: Rookie

Been trying for 10 hours now on and off to get a hold of anyone that can help. Can’t login to app or website with valid sign in. Have reset passwords used various accounts. Can’t link pre paid number with accounts. Have ported an old Optus number to ...

Tam2370
Level 1: Cadet

I want to know why I got another outstanding bill 

Titahi
Level 1: Cadet

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

gebep
Level 2: Rookie

tried to get a phone disconnected but instead had the wrong number disconnected

aford
Level 1: Cadet

i have been scamed with anew phone charged to my telstra account

AndyBob73
Level 2: Rookie

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

AC41
Level 2: Rookie
Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 2: Rookie

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

Seeker_18
Level 2: Rookie

I was meant to get a delivery today by startrack but they failed to deliver my Christmas present due to the consignment not having my building name on it, but when spending my points for this present it asked for a building name, startrack will not r ...

troi88
Level 1: Cadet

I was checking a tracking number for an order placed yesterday and it did not show up so i checked PREVIOUS ORDERS tab and there are two DISCONNECT orders from yesterday showing as COMPLETED.. I did not order any Disconnect yesterday and no services ...

Bobba07
Level 1: Cadet
Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

CBWTIS
Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Nivek60
Level 1: Cadet

Please cancel my free Kayo subscription.

Reno30
Level 2: Rookie

How do I delete the some of the stored 1,000 phone numbers (maximum limit) which I have personalised with names in my Personal Address Book ... accessed via My Account login and "view detail of recent charges" for my home landline.

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

feedback22
Level 1: Cadet

Telstra emailed to say they were going to upgrade my plan, of course it was going to cost more. The only way to stop it happening was to contact them to change my plan. I couldn't get onto a consultant via phone or online, to say I didn't want this t ...

YiYang
Level 1: Cadet

Hey guys,                I just returned from overseas.  I tried to contact with Telstra for restore my mobile service. But Telstra told me that my mobile number is disconnected and can't be recovered due to lower credit, which caused by bill overdue ...

PO30
Level 1: Cadet

Can I please get help to reactivate my bigpond email account after finding out that my account has been temporarily suspended after apparently being compromised. I have not been able to get any assistance through any means including by phone, website ...

Henzz
Level 1: Cadet

Literally cannot get through to anyone on the phone, other then the chatbox and thats hours to days to even get responses and half the time the responses are useless. Signed up to a new serice on 03/10/2020 only to find that they have connected the N ...

Byron5
Level 1: Cadet

My service has been disconnected as I was late to pay my bill however it is still disconnected and I paid the bill over 24 hours ago and I’ve let Telstra know that I’ve paid it and still nothing even gone into my local store and no one seems to be ab ...

Tibbso
Level 2: Rookie

Obviously if I hadn't paid my bill since July I wouldn't have an active account anymore. I want it gone. How hard is for these things to just work????? 

gebep
Level 2: Rookie

can anyone tell me hoe to cancel a complaint I made to telstra ?

BigTezza
Level 2: Rookie

Hi,I have several mobile services.  One in particular is my 16 year old’s. I’m trying to use mobile protect to add some restrictions however when I click on “manage” nothing happens. In the My Telstra app, the option is not even there! It looks like ...

whydoihv2dothis
Level 3: Gumshoe

Sometimes one has to laugh, to avoid crying.I've been having a battle with Telstra Chat people (five so far over two days) refusing to accept that I've been using a username (secondary email address @bigpond.com) and password for many years to access ...

DebraBow
Level 1: Cadet
Lymando
Level 1: Cadet

All emails prior to 1 September have disappeared from Webmail.  Apparently COVID has impacted on Telstra's ability to answer phones... So... no support at all except for... 'ask Crowd Support' for help.  It's great when the customers have to work out ...

KG43
Level 1: Cadet

I bought a 4G home broadband last month, haven't got a bill yet and cannot find a account number. Without account number cannot log into app and I keep getting reminders to pay bill.and I haven't got a bill yet????

PeterT007
Level 1: Cadet

HiFyi my child has a iPhone.  In Telstra Mobile Protect  - i have set times on my child mobiles number  where the internet should be off, but its not working. Apart from "adding" the times in "Internet time restrictions"  is there anything else i nee ...

mikem998
Level 1: Cadet

I am being asked to add my Account after I log in to "My Account" (https://www.my.telstra.com.au/myaccount/overview).
I have been using this for years but have not logged on for a few weeks.Can anyone tell me why my details have been removed?Has anyon ...

Faybow
Level 1: Cadet

I haven't been able to login to my account for a few days, it states no accounts found. I have been using the same login for a few years so why is it not working now?

Lyn2020
Level 1: Cadet

Why they give my records without asking me as it's separate phone number . I'm not happy with it .

Girl151
Level 1: Cadet

Can not open email once log in, it keeps saying loading or keep logging out or time out 

Tina_1981
Level 1: Cadet

hello,i have two accounts with telstra, one of them just has 2 watches on it, but i cant seem to access it. how can this be fixed? 

Mick11011
Level 1: Cadet

My credit card got hacked and I needed to cancel it.  When I went to reset up my 2 Telstra direct debits I could not get through to a human - I spent 2 hours online chatting with someone who tried to guide me through setting direct debit up in the Te ...

dsy99
Level 1: Cadet

I have just tried to submit a name change form.and it will not let me complete the form as it is saying my surname is incorrect. Aside from it being a frustrating message to receive as I am not how the system would know what my surname is, I am guess ...

ElaineBarton
Level 2: Rookie

Help!  i need to change an email address on my account because it has my business email that is connect to the business account instead of my personal email to my personal account therefore i cant get a telstra id and i cant log into my account. i do ...

Amanda_P
Level 1: Cadet

Good morning I am hoping someone can please help me. My ex signed a change of ownership for individuals and business form that I got from the Telstra shop back in February 2020 & form has been faxed & sent off back then. Things are getting nasty & my ...

Amanda12336
Level 1: Cadet
Ben77dad
Level 1: Cadet

I’ve been trying to contact telstra through app and web and phone 132200 for a variety of reasons, service outage, billing and now moving. The 132200 just hangs up on you and sends a link to the app- . The app says with COVID they will respond within ...

GMan6
Level 1: Cadet

On Sunday 15/8 I used the 24x7 app to request a new sim card. I was told it would arrive "within 3-5 business days".

Today, using the app, having not recieved the SIM card, I use the app again to ask were it is. I ask if it has even been sent. As ther ...

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