I have previously been able to use my MacBook Pro to login to My Telstra and see my account & biliing information. I can still use the My Telstra app on my iPhone. I recently changed to NBN. Unfortunately when I try to login on my MacBook, I get a me ...
Hi, I cannot log into My account through any telstra service, the website, or the app.Even brand new logins that arent linked to my account cannot be logged in. I have also tried multiple devices and browsers, incognito, no cookies, even fking TOR, a ...
hi guys..... I have not been able to log onto my Telstra account on both my 2 MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...
I have not had the ability to access many things on telstra as the site will not let me,I have been having this problem for over 13 days now. I have spoken to about 10 ormore so called helpers, spent numerous hours waiting on line,answer the same que ...
I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...
I am currently overseas (stuck due to COVID). I'm on Mobile Plan Extra Small which costs $40 per month. I am not using it can I and how do I suspend it until I return
Does anyone know how to get their credit refund from telstra? They keep sending me a credit account, I no longer have services with them, and I can’t get through to a person to request a refund. Been in credit over a year.
When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"I rang the number but a recorded message told me that " ...
I am trapped in an endless loop.I try to log in and I am greeted with a screen to set up my account. (pic 1)When I do it tells me Great news! I have already registered. (pic 2)However when I try to sign in, it signs me out again. (pic 3)Then when I t ...
I recently signed up for a BYO plan with Telstra. I was a Telstra customer previously but ported to a different provider for a few years but have now ported back. I went online after opening the account to register for My Telstra ID. I put in my ema ...
I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...
I am getting more frustrated each day trying to see what my internet usage is. I logon to my account via the web, select show internet usage and I get a 0GB of 500GB display. I tried checking it via the mobile app and get the same info (or lack of). ...
Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?
Went onto my Account today and now is saying Something went wrong please try again Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge
After nearly 6 hours in the live chat help going round in circles, can anyone give me an idea of how to resolve this error message I'm getting when I try to log in to MyTelstra? I have reset my log in and password today after getting this message ear ...
So tonight I decided to buy a new Iphone pro max. After an hour of frustration with the Telstra website I gave up in disgust. Please have the people responsible for creating and looking after your website take a stroll through your competitions websi ...
When selecting mobile service on the account, no unbilled charges are displayed.It was working a few days ago then it stopped. A bill was then issued but new unbilled charges still do not display.I have tried on a mobile device, different browser as ...
hi guys..... I have not been able to log onto my Telstra account on both my 2 MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...
I have not had the ability to access many things on telstra as the site will not let me,I have been having this problem for over 13 days now. I have spoken to about 10 ormore so called helpers, spent numerous hours waiting on line,answer the same que ...
Went onto my Account today and now is saying Something went wrong please try again Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge
I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...
Hi folks,My "Your Services" page on both the web and the app hasn't been working for months. It just gives me a sad cloud with a lightning bolt and says "Something went wrong". No amount of refreshing the page helps. Anyone else experiencing this? ...
I had a personal account for my home phone, landline and mobile. On the seamen personal account I had my wife's mobile plan too. I also had Telstra Foxtel and Broadband. A year ago I changed to a business account for both mobile phone services. I als ...
My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)
I have an ongoing issue which I have been following up with Telstra since about September 2020. We have an understanding - every month I get over charged, then I message on the My Telstra app, since this is the only way you can apparently contact Te ...
HelloWe used to use for our Email System Incredimail. This services has now shut down and I can not access all my previous emails. We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over. Prob ...
I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name
Hello, the My Telstra ID has been unlinked from all my accounts and devices including home phone, NBN, mobile phones, pre paid mobile broadband and Telstra Rewards since Wed 9 Dec 2020. Every time I try to re-link it, I keep getting an error message ...
Whenever I try and change anything in MyAccount or through the Telstra app, it is basically broken. I get 'page not found' errors, or it just freezes. It doesn't make a difference using different devices and different internet connections. It has bee ...
How do I access Webmail now. I can log in to My Account, but when I click on Webmail, all I get is the three dots for hour? I'm missing important emails which Telstra has most probably put into the Junk folder. Is there any other way of accessing the ...
Why is Telstra ‘resetting’ every account on December 7th?They claim that they’re trying to standardise their client information records but surely this could be achieved simply reminding accountholders to confirm or add information as required when t ...
Has anyone had any luck with being able to retain their @bigpond.com email address after changing providers? I have conflicting information about being able to pay a fee to retain it but cannot actually find this on any telstra pages. TIA.
I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days. So far after various promises and even a guarantee it has been 1 ...
For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...
I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image. Is there an alternative way to add an accou ...
In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?
I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...
I am currently overseas (stuck due to COVID). I'm on Mobile Plan Extra Small which costs $40 per month. I am not using it can I and how do I suspend it until I return
When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"I rang the number but a recorded message told me that " ...
I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...
Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?
When selecting mobile service on the account, no unbilled charges are displayed.It was working a few days ago then it stopped. A bill was then issued but new unbilled charges still do not display.I have tried on a mobile device, different browser as ...
I have spent hours via Telstra messaging trying to access a business account online. I have full authority over the account and have set up a Telstra ID but get an error message each time I try to sign in. Telstra messaging have suggested I add the a ...
Last night my Foxtel Go App had the following error message I visited the Foxtel website to try and rectify the problem and utilised the live chat. I was informed by the Foxtel agent that the bill was not paid and I would need to contact Telstra. I pr ...
Afternoon, i need help with my online account but cant actual get any help over the phone. My issues are within 'mytelstra' . It comes up with a 'error symbol, something when wrong, try again later'. Its been like this for months. I cant call anyone ...
When I click on my services in my account it comes up with a blank page. Has been doing this for several days now.Have tried different browsers , same result.Thought It would have been fixed by now.
I am trying to change my Username at sign in to my Telstra Account.The drop down windows afford you the ability to change your password - but not the Username!!Is there a way to achieve this?RegardsG
I cannot believe that I am going into the 3rd day where no one can help restore my bigpond email Account that somehow has been inactivated . I rely on this email dailyfor me business . I have been into telstrashop waited and hour been on hold on the ...
I bought a pre-paid sim to help run our arts festival and months ago the message bank disapeared and I have tried everything from contacting Telstra, ringing different numbers and even downloading the app to troubleshoot that and now all of the messa ...
Hi, I've been trying for weeks to add my service to my Telstra ID so that I can access my account through the website and app however everytime I enter the account number and details I get the following error: "Sorry, an unexpected error has occurred ...