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Bellewoofit
Level 1: Cadet

I have used a Telstra Bigpond email since 2001. I have been through all the changes of mail servers and settings. Now, using an email client like Outlook or Thunderbird I can only access email back to July 2020. Using Telstra Webmail also now only go ...

DD-Smash
Level 1: Cadet

Hi, for the last 2 days, I can not log into 'My Telstra App' on my mobile phone. It comes up as, We found account ********** sign in or register... I tap on it and nothing happens.

Kristy83
Level 1: Cadet

How can I get free prepaid data

UserID796868
Level 2: Rookie

How do I change my Crowd Support ID please?

Sweetski
Level 1: Cadet

Bigpond would allow you to have multiple email addresses under one account. I think you were able to have 14 email addresses. I would like to create a new one (the second one) but can't see how to do this. Help please!

ddaltz
Level 1: Cadet

Where do I create an additional email account for my existing telstra id

kd_kennedy
Level 1: Cadet

How do i change my bank details 

Kno
Level 1: Cadet

Hi how do I close my account and find out the costs 

LTX_John
Level 2: Rookie

Just had my NBN Home Phone number changed last week and now the Manage Your Plan link does not work. My new phone number appears in My Telstra but I cannot access the settings for my new number. Just keep getting "404 - Page Not Found" I can see a li ...

WaffleKnight
Level 2: Rookie

So, I was trying to get a data plan for my phone, simple thing all things considered. I had to create a Telstra profile to do so, everything was going going smooth until I started putting in my details. I was just about finished with them all when th ...

Coops999
Level 1: Cadet

Hi I have 2 different log in names & passwords that open the same account that has the exact same info,so how do I delete 1 please.

Falconer333
Level 1: Cadet

Hi, I recently logged into my account via the internet and notcied that my contact number had been changed to one I didn't recognise.I updated it and called Telstra support directly. I was informed that my contact number was correct (I know I just ch ...

lklammer
Level 2: Rookie

I'm wanting a definition of what a 'Premium number' is according to Telstra. An example please

weemoo
Level 1: Cadet

My telstra email and account was hacked and the hacker put their own email address as a backup. I need to remove their email address from my account but when I try it takes me to a different page and won't let me do it. If I change the password (over ...

JacquiNick
Level 1: Cadet

I am trying to sign up to binge for the 3 months and having issues.  It looks like there is already a subscription? Can you check my details. My mobile number is <mobile number removed to protect your privacy>   Thank you

JUNIOR63
Level 1: Cadet

I have just purchased a new sim for my mobile broadband. It was a better option (cheaper) than upgrading my plan. I now want to cancel my old plan. it's out of contract so no charges. My question is, will this effect my current email & internet accou ...

haley3
Level 1: Cadet

I am trying to use my points and a payment plan to get AirPods… it requires ID for signed delivery and only offers passport or licence… don’t have a passport only licence… but every time I enter my licence number it says it’s invalid… why is it not a ...

TKRoberts
Level 3: Gumshoe

I have been trying to get this rectified for over 12 months and again tonight via chat which went around in circles, not to mention having to repeat myself constantly. I cant login to telstra.com, bigpond.com, my telstra or even fix.telstra. I consta ...

Mikel76
Level 1: Cadet

I have been trying to make a purchase on the Rewards store and it keeps failing, I think it is because somehow my email address has disappeared, when I try to update my email address I get the error below. Uncaught TypeError: Cannot read property 'to ...

Cameron45536
Level 1: Cadet
Abcdefghijk1
Level 1: Cadet

Can’t get my subscription to work

SOOCSI
Level 2: Rookie

I'm not entirely sure where to post this.  I just received this email about an hour ago, and it looks pretty scammy to me.  This is clearly BS, as I'm still able to both send and receive emails. Just a heads up

NTBureaucracy
Level 1: Cadet

Hi, I've managed to set up a Telstra Upfront mobile plan (Data plan) against a (very) old Telstra account I had. Long story short - there is no mobile phone associated with the account and the @ TMail.com account associated with the account has expir ...

WFPL
Level 5: Eagle Eye

I wake up at 3am to an email from Telstra welcoming me to email bill. But I already have email bill, so huh? After some investigating it appears Telstra have separated two of my business mobile services from my account and put them on their own busin ...

Supermodels
Level 1: Cadet

I have been trying for over a week to order a new phone and plan online, through multiple devices and browsers.  Whenever I hit the "Buy" button, I get a "Something went wrong" page.  Surely your online ordering system can't be down for over a week?

Kristy83
Level 1: Cadet

How can I get free prepaid data

Sweetski
Level 1: Cadet

Bigpond would allow you to have multiple email addresses under one account. I think you were able to have 14 email addresses. I would like to create a new one (the second one) but can't see how to do this. Help please!

LTX_John
Level 2: Rookie

Just had my NBN Home Phone number changed last week and now the Manage Your Plan link does not work. My new phone number appears in My Telstra but I cannot access the settings for my new number. Just keep getting "404 - Page Not Found" I can see a li ...

WaffleKnight
Level 2: Rookie

So, I was trying to get a data plan for my phone, simple thing all things considered. I had to create a Telstra profile to do so, everything was going going smooth until I started putting in my details. I was just about finished with them all when th ...

NTBureaucracy
Level 1: Cadet

Hi, I've managed to set up a Telstra Upfront mobile plan (Data plan) against a (very) old Telstra account I had. Long story short - there is no mobile phone associated with the account and the @ TMail.com account associated with the account has expir ...

WFPL
Level 5: Eagle Eye

I wake up at 3am to an email from Telstra welcoming me to email bill. But I already have email bill, so huh? After some investigating it appears Telstra have separated two of my business mobile services from my account and put them on their own busin ...

User3223
Level 1: Cadet

Dear Telstra, Why should I need to reconfirm authorities on my account? What a waste of time on an unnecessary action that makes me feel like you just want me to log back into your app. Since there is no apparent way to give you feedback, you are get ...

lmstearn
Level 6: Bloodhound

Hi,Feature request for the web interface. Have two bigpond accounts hosted at telstra working well. The idea is to import the well populated black/white lists over from WLM, similar to how the contacts are handled, except for the csv format. Just a c ...

SupInfinity
Level 5: Eagle Eye

what’s the process? chat told me earlier they are just the billing dept and can’t call me or where are the steps found in writing by telstra?

kevin1987
Level 1: Cadet

i paid my bill using the app which debits it from my bank card this morning . the money isn’t showing as being paid or gone. it’s still sitting there. Is this normal?

HB071
Level 1: Cadet

I'm 18 years old and my mum pays my Telstra bill but I would like to disconnect the number because she is tracking my calls and message usage and as an adult I don't want her invading my privacy. Is there something I can do to disconnect my number an ...

GQV1750
Level 1: Cadet

Last year I was able to download a detailed call history.  I needed these to work out the % work calls for tax purposes. I simply used a button called View Detailed Bill  I seems that is no longer  possible from the Website  How do I get these record ...

youngblood
Level 8: Inspector

hi guys..... I have not been able to log onto my Telstra account on both my 2  MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...

OAP
Level 2: Rookie

I have not had the ability to access many things on telstra as the site will not let me,I have been having this problem for over 13 days now. I have spoken to about 10 ormore so called helpers, spent numerous hours waiting on line,answer the same que ...

GC2576
Level 1: Cadet

I need to cancel an internet plan that is no longer needed. How do I go about this?

Adamrg2020
Level 3: Gumshoe

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

PD99
Level 2: Rookie

I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...

3houndmumma
Level 1: Cadet

Hi folks,My "Your Services" page on both the web and the app hasn't been working for months.  It just gives me a sad cloud with a lightning bolt and says "Something went wrong".  No amount of refreshing the page helps.  Anyone else experiencing this? ...

Peterjakes
Level 1: Cadet

I had a personal account for my home phone, landline and mobile. On the seamen personal account I had my wife's mobile plan too. I also had Telstra Foxtel and Broadband. A year ago I changed to a business account for both mobile phone services. I als ...

Jase2010
Level 1: Cadet

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

big_trev
Level 3: Gumshoe

I have an ongoing issue which I have been following up with Telstra since about September 2020.  We have an understanding - every month I get over charged, then I message on the My Telstra app, since this is the only way you can apparently contact Te ...

mulos
Level 1: Cadet

HelloWe used to use for our Email System Incredimail.  This services has now shut down and I can not access all my previous emails.  We used out Telstra Email account for this account and now want to transfer all the data from Incredimail over.  Prob ...

Ettiem
Level 2: Rookie

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

Skye19
Level 2: Rookie

Hello, the My Telstra ID has been unlinked from all my accounts and devices including home phone, NBN, mobile phones, pre paid mobile broadband and Telstra Rewards since Wed 9 Dec 2020.  Every time I try to re-link it, I keep getting an error message ...

Mookka
Level 2: Rookie

Whenever I try and change anything in MyAccount or through the Telstra app, it is basically broken. I get 'page not found' errors, or it just freezes. It doesn't make a difference using different devices and different internet connections. It has bee ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

To whom it may concern at Telstra..   I am quite happy to self serve and reduce the load on Codi and the Cohorts..   But it is frustrating that there so many issues with broken links, missing information and such like on the My Account pages - some a ...

Justified_fury
Level 1: Cadet

Telstra was once the greatest communications service provider. Now I can easily state both its customer service relations and the provision of adequate service have become one of, if not the most appalling and disgraceful. How can it be so bad that t ...

sandrafraser
Level 1: Cadet

I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...

Avril85
Level 1: Cadet

Was wanting to find out internet internet for house but I am a parent experience hardship 

goatwhisperer
Level 1: Cadet

I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...

MalH
Level 1: Cadet

Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?

Jess11_06
Level 1: Cadet

When selecting mobile service on the account, no unbilled charges are displayed.It was working a few days ago then it stopped. A bill was then issued but new unbilled charges still do not display.I have tried on a mobile device, different browser as ...

Grubby67
Level 1: Cadet

How can you change details if you don’t have any data 

Belize
Level 1: Cadet

I have spent hours via Telstra messaging trying to access a business account online. I have full authority over the account and have set up a Telstra ID but get an error message each time I try to sign in. Telstra messaging have suggested I add the a ...

COOKIE2511961
Level 1: Cadet

WHY DOESNT MY FOXTEL AND LANDLINE/INTERNET BUNDLE SHOW ON MY TELSTRA24X7 APP?

RoscoRigging
Level 1: Cadet

Last night my Foxtel Go App had the following error message
I visited the Foxtel website to try and rectify the problem and utilised the live chat. I was informed by the Foxtel agent that the bill was not paid and I would need to contact Telstra. I pr ...

Donna45
Level 1: Cadet

How do I disconnect my account with Telstra 

CRShelp
Level 1: Cadet

Hi I'm trying to log into my account and it keeps coming up with this error CRS-ERROR-02

Rex_16
Level 1: Cadet

Afternoon, i need help with my online account but cant actual get any help over the phone. My issues are within 'mytelstra' . It comes up with a 'error symbol, something when wrong, try again later'. Its been like this for months. I cant call anyone ...

MGh2
Level 1: Cadet

When I click on my services in my account it comes up with a blank page. Has been doing this for several days now.Have tried different browsers , same result.Thought It would have been fixed by now.

user58
Level 2: Rookie

I am trying to change my Username at sign in to my Telstra Account.The drop down windows afford you the ability to change your password - but not the Username!!Is there a way to achieve this?RegardsG

Devil-angel
Level 1: Cadet

Keeps telling me unavailable beening do it for weekd

Diane22
Level 1: Cadet

I cannot believe that I am going into the 3rd day where no one can help restore my bigpond email Account that somehow has been inactivated . I rely on this email dailyfor me business . I have been into telstrashop waited and hour been on hold on the ...

CoulsonHan
Level 1: Cadet

I'm not in Australia and I can't make phone calls. How to deactivate my phone card online?

darwinfringe
Level 1: Cadet

I bought a pre-paid sim to help run our arts festival and months ago the message bank disapeared and I have tried everything from contacting Telstra, ringing different numbers and even downloading the app to troubleshoot that and now all of the messa ...

orion_jb2001
Level 6: Bloodhound

Is anyone else having issues connecting to their account via Chrome. It logs in and then nothing.  Works fine with Edge.

honest_abe
Level 2: Rookie

I tried to log on to my account using the Telstra URL on the web from my computer returns an error

PringleFinger
Level 1: Cadet

Hi, I've been trying for weeks to add my service to my Telstra ID so that I can access my account through the website and app however everytime I enter the account number and details I get the following error: "Sorry, an unexpected error has occurred ...

Leon50
Level 1: Cadet

I received the following message in an email to a personal email address yesterday at 2:21AM. In the email they had the correct first name middle name and surname. I tried contacting live chat but wasn't able to get through to anyone. Is there someon ...

Webster2
Level 1: Cadet

When I look online at my account it shows a total of 4 accounts and 18 different phone numbers some are over 10 years old and no longer valid. Only one account and one phone number is valid,

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