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Sechapara
Level 1: Cadet

Hi,  Does anyone know how you go about correcting an incorrect address? My unit number is missing entirely , ie - Unit , x soandso street

Judi32
Level 1: Cadet

After a call this morning to tell me I had overlooked a bill the female has placed my account into RESTRICTION. I wasnt sure she was from Telstra so I wouldnt give her any private info and I think she got irritated by me. I checked I was late as soon ...

Stephen38
Level 1: Cadet

Any idea why Help / Live Chat is not accessible from my account? I click but nothing. 

feedback22
Level 1: Cadet

Telstra emailed to say they were going to upgrade my plan, of course it was going to cost more. The only way to stop it happening was to contact them to change my plan. I couldn't get onto a consultant via phone or online, to say I didn't want this t ...

YiYang
Level 1: Cadet

Hey guys,                I just returned from overseas.  I tried to contact with Telstra for restore my mobile service. But Telstra told me that my mobile number is disconnected and can't be recovered due to lower credit, which caused by bill overdue ...

PO30
Level 1: Cadet

Can I please get help to reactivate my bigpond email account after finding out that my account has been temporarily suspended after apparently being compromised. I have not been able to get any assistance through any means including by phone, website ...

richardcranium
Level 1: Cadet

How can I see detailed call usage

Leishagil28
Level 1: Cadet

For some unknown reason, if I don’t answer my calls, instead of going to message bank they get diverted to another number (totally different number and unknown person time).Sometimes go to message bank, sometimes go through to poor ‘Anthony’. I have ...

Someguy1
Level 2: Rookie

Hey, i need some help ideas. I cant contact anyone from telstra, due to "covid" they wont let me call. The website live chat directs me to the app, then the app directs me to the main site. I need to disconnect my service for a certain date (because ...

LouSax
Level 1: Cadet

Hi there,  can someone call me re reconnection and account advice? 
 Tried app but not providing me with what I need.

many thanks 

lou 

Titahi
Level 1: Cadet

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

gebep
Level 2: Rookie

tried to get a phone disconnected but instead had the wrong number disconnected

aford
Level 1: Cadet

i have been scamed with anew phone charged to my telstra account

AndyBob73
Level 2: Rookie

For many months I have been contacting Telstra via the app to ask what I cannot view either my account details or my data usage at home. Ever since the first time I contacted them I get a 404 page not found error on their website. I have no idea how ...

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Newtandtoad
Level 1: Cadet

In the competition entry details it says "A Telstra Plus member can enter as many times as they like, however, only one entry per member will be accepted for the draw". What does this mean?

Margridd
Level 2: Rookie

I changed from a Home Internet package to an NBN package recently and both bundles included calls.  During the change over we lost all services - internet, home phone and medical alert for over 24 hours.  Now Telstra have the check to charge addition ...

wallies23
Level 3: Gumshoe

I ordered a Telstra Call Guardian 301 through telstra plus and all i have received is an invoice but no order or tracking number and this was ordered on 28/03/2020. Cannot find out anything as call centres are unresponsive,,,,PLEASE HELP

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

Judi32
Level 1: Cadet

After a call this morning to tell me I had overlooked a bill the female has placed my account into RESTRICTION. I wasnt sure she was from Telstra so I wouldnt give her any private info and I think she got irritated by me. I checked I was late as soon ...

feedback22
Level 1: Cadet

Telstra emailed to say they were going to upgrade my plan, of course it was going to cost more. The only way to stop it happening was to contact them to change my plan. I couldn't get onto a consultant via phone or online, to say I didn't want this t ...

YiYang
Level 1: Cadet

Hey guys,                I just returned from overseas.  I tried to contact with Telstra for restore my mobile service. But Telstra told me that my mobile number is disconnected and can't be recovered due to lower credit, which caused by bill overdue ...

PO30
Level 1: Cadet

Can I please get help to reactivate my bigpond email account after finding out that my account has been temporarily suspended after apparently being compromised. I have not been able to get any assistance through any means including by phone, website ...

Henzz
Level 1: Cadet

Literally cannot get through to anyone on the phone, other then the chatbox and thats hours to days to even get responses and half the time the responses are useless. Signed up to a new serice on 03/10/2020 only to find that they have connected the N ...

Byron5
Level 1: Cadet

My service has been disconnected as I was late to pay my bill however it is still disconnected and I paid the bill over 24 hours ago and I’ve let Telstra know that I’ve paid it and still nothing even gone into my local store and no one seems to be ab ...

Tibbso
Level 2: Rookie

Obviously if I hadn't paid my bill since July I wouldn't have an active account anymore. I want it gone. How hard is for these things to just work????? 

gebep
Level 2: Rookie

can anyone tell me hoe to cancel a complaint I made to telstra ?

BigTezza
Level 2: Rookie

Hi,I have several mobile services.  One in particular is my 16 year old’s. I’m trying to use mobile protect to add some restrictions however when I click on “manage” nothing happens. In the My Telstra app, the option is not even there! It looks like ...

whydoihv2dothis
Level 3: Gumshoe

Sometimes one has to laugh, to avoid crying.I've been having a battle with Telstra Chat people (five so far over two days) refusing to accept that I've been using a username (secondary email address @bigpond.com) and password for many years to access ...

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