Highlighted
Level 2: Rookie

Big Pond Contract

Answered
 
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 2: Rookie
Accepted Solution

Re: Big Pond Contract

I do not understand this direction.....I am not very computer literate......Anne

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Highlighted
Level 2: Rookie

Re: Big Pond Contract

My Contract expires 1.5.2020.......I cannot get to Store and wish to extend my contract the same as it currently is for another 12 months............Anne

Highlighted
Level 2: Rookie
Accepted Solution

Re: Big Pond Contract

I do not understand this direction.....I am not very computer literate......Anne

View solution in original post

Highlighted
Support Team
Support Team

Re: Big Pond Contract

HI @AC41

 

Thank you for your post.

 

To clarify, when you contract ends your service will not be cut off, it will continue as normal until you are able to recontract.

In order to recontract you will need to visit a Telstra Store or contact 13 22 00. 

 

At the moment there are significant wait times due to our call centres being impacted by COVID-19. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit