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Level 1: Cadet

BigPond support scam

Answered
Called 1300 363 942. Asked if I used the email for banking and shopping. Got me to install remote access software. Which I tentatively did as I called them. He started fiddling around in my command prompt window. Told me I was being hacked. I started to get suspicious as I simply wanted to be told how to rest my password and this was not anything like this. I quietly unplugged the Ethernet cable and uninstalled all the software and hung up before running several anti malware programs. However, I am concerned that he may have still go access to my computer. Can anyone tell me what was going on and if it was a scam.
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: BigPond support scam

Yes it was in a sence. That is not a number for Tech Support from Telstra. The numbers to call are
1800 834 273 - If on NBN
133 933 - For anything else

If you have uninstalled the remote software he was using they shouldn't be able to continue to remotely access your computer. I'd run malware and rootkit scans just to be sure
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: BigPond support scam

You called a company the calls itself Bigpond Email Help which has no affiliation with Telstra.

 

I assume you did a web search and didn't read the full site properly as it does say down the bottom that it has no affiliation with any company mentioned on their site (which is an attempt by them to make it appear that they are legit).

 

The number actually belongs to Symbio Networks Pty Ltd who leases the number to the person you called.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: BigPond support scam

Yes it was in a sence. That is not a number for Tech Support from Telstra. The numbers to call are
1800 834 273 - If on NBN
133 933 - For anything else

If you have uninstalled the remote software he was using they shouldn't be able to continue to remotely access your computer. I'd run malware and rootkit scans just to be sure
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: BigPond support scam

You called a company the calls itself Bigpond Email Help which has no affiliation with Telstra.

 

I assume you did a web search and didn't read the full site properly as it does say down the bottom that it has no affiliation with any company mentioned on their site (which is an attempt by them to make it appear that they are legit).

 

The number actually belongs to Symbio Networks Pty Ltd who leases the number to the person you called.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Highlighted
Level 22: Superhuman
Level 22: Superhuman

Re: BigPond support scam


@Hb99 wrote:
Called 1300 363 942. Asked if I used the email for banking and shopping. Got me to install remote access software. Which I tentatively did as I called them. He started fiddling around in my command prompt window. Told me I was being hacked. I started to get suspicious as I simply wanted to be told how to rest my password and this was not anything like this. I quietly unplugged the Ethernet cable and uninstalled all the software and hung up before running several anti malware programs. However, I am concerned that he may have still go access to my computer. Can anyone tell me what was going on and if it was a scam.

@Hb99 Yeah, I am with @Yastiandrie here, remove that program and run malware and anti-virus scans.

 

One program I suggest to download and run is called AdwCleaner by Malwarbytes that does a great job especially when you find your browser is hacked and forcing you to a particular page or unwanted toolbars added (Things like defaulted search engines)

 

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