Someguy1
Level 2: Rookie

Cant contact telstra at all!

Hey, i need some help ideas. I cant contact anyone from telstra, due to "covid" they wont let me call. The website live chat directs me to the app, then the app directs me to the main site.

 

I need to disconnect my service for a certain date (because im moving into a house with a pre-existing internet plan) 

 

Any suggestions on how i can contact anyone because this is an utter joke!

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11 REPLIES 11
Rohan123
Level 18: Intelligence Chief

Re: Cant contact telstra at all!

Hi @Someguy1 

 

The way you used to Disconnect Telstra Services, Was by calling 132200 and when prompted for the reason for your call say "disconnection"

 

The hours I have been told they are open is 7:30am - 7:30pm 7days! SA time.

 

Some people are saying this doesn't work anymore.

 

I would appreciate your feed back on this.

Rohan

 

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
Someguy1
Level 2: Rookie

Re: Cant contact telstra at all!

When trying to do this, you get a voice prompt saying "due to covid, you need to contact through the app or site" so its a constant loop. I even complained on the site to which im still waiting for a phone call from telstra. They are utterly useless

 

I may need to go into a telstra store, however im not sure if they can help with disconnecting.

Sunshine1a
Level 3: Gumshoe

Re: Cant contact telstra at all!

Just a comment i'm no help sorry. Good luck with the Telstra shop. They couldn't help me to redirect my landline to my mobile, due to the current situation.

but you are right about going around in a loop because that is what has happened to me in trying to arrange a redirection as my landline isn't working.

 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Cant contact telstra at all!

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi tries to direct you somewhere else, type "Speak to a consultant" and you should get transferred to the queue to chat to a human. Responses can take a few hours.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
ElaineBarton
Level 2: Rookie

Re: Cant contact telstra at all!

there are no agents on line and it just keeps going around in circles.

RodC2
Level 1: Cadet

Re: Cant contact telstra at all!

Just do what I did & switch to Optus. The best thing I ever did. Their service is amazing! Everytime I ring them they answer straight away & even ring me with follow up phone calls. I can't even contact Telstra to clear up last bill. Went on the app & was on there for hours. The main reason I switched providers was because Telstra ripped me off on my mobile plan. We negotiated $68 a month & they reneged & started charging me $98. They couldn't even get the resolutions team to contact me. Good luck contacting them!!!

paulinejune
Level 2: Rookie

Re: Cant contact telstra at all!

I have been trying for 2 months now to get someone to help me 

As soon as COVID is over GOODBYE TELSTRA 

AAB
Level 3: Gumshoe

Re: Cant contact telstra at all!

I just had the same experience. You ring and it says use the app - the app didn't work, online it's just a robot that is useless, and most of the contact/help links are broken.

It's criminally incompetent.

They charged me a an extra $330 on my bill for no reason and I have no way of querying it. 

So i'll be calling the ombudsman first, and then cancelling my services.

 

All this just because they refuse to answer customer calls.

AAB
Nelson12321
Level 1: Cadet

Re: Cant contact telstra at all!

Telstra has to be the **bleep**est company ever anyone looking to lodge a complaint should contact https://www.tio.com.au


@Someguy1 wrote:

Hey, i need some help ideas. I cant contact anyone from telstra, due to "covid" they wont let me call. The website live chat directs me to the app, then the app directs me to the main site.

 

I need to disconnect my service for a certain date (because im moving into a house with a pre-existing internet plan) 

 

Any suggestions on how i can contact anyone because this is an utter joke!


 

Tinsanta
Level 1: Cadet

Re: Cant contact telstra at all!

Agree.... I am unable to speak to a human... which forced me to lodge with TIO. I didn't want to but the chat people just kept going in a loop and not know the history of the conversations to date.

RodC2
Level 1: Cadet

Re: Cant contact telstra at all!

Join Optus. The best thing I ever did!!! The best service ever. Always answer the phone quickly & even follow up with texts to ask if you are going OK afterwards Smiley Very Happy Plus don't lie to you & rip you off like Telstra did to me.

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