Level 1: Cadet

Change email address for Telsra Rewards

Can you advise how to update my email address on my Telstra Rewards account. It is bringing up an old email address from the previous version of Telstra Rewards. Thank you

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Level 25: The Singularity
Level 25: The Singularity

Re: Change email address for Telsra Rewards

I'm assuming that you mean Telstra Plus? I don't recall there being a previous version.


That is linked to your Telstra ID. You will need to contact a Telstra consultant to verify the email address that is linked to your Telstra ID.


Call 132200 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit