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Level 1: Cadet

Change Plan broken

Every time I click "Change Plan" on my mobile plan,  I get "We're sorry but My Account isn't available right now". Tried multiple devices/browsers, incl. disabling adblocking etc.

Who do I get in touch with to resolve this?

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1 REPLY 1
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Level 22: Superhuman
Level 22: Superhuman

Re: Change Plan broken


@Beeppotato wrote:

Every time I click "Change Plan" on my mobile plan,  I get "We're sorry but My Account isn't available right now". Tried multiple devices/browsers, incl. disabling adblocking etc.

Who do I get in touch with to resolve this?


Hi @Beeppotato 

 


Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Note: If Codi (Chat system) keeps going around in circles type "Talk to a consultant"

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