Level 1: Cadet

Change plan online

I can’t change my plan online as I don’t have an Australian passport or drivers licence and when I call the hotline I’ve been on hold for over an hour before every time, not wanting to wait any longer. Is there another way?

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Level 25: The Singularity
Level 25: The Singularity

Re: Change plan online

The only way would be in a Telstra Store. Take your ID with you.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 22: Superhuman
Level 22: Superhuman

Re: Change plan online

You need 100 points of ID as per


Take all that you can along with you to the store, especially utility bills etc. that show your name and current address.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit