Craig81xl
Level 1: Cadet

connection

I have received my Telstra parcel and was wondering how soon,  my connection will be activated so that I can install the setup etc. ??

Craig.

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: connection

If you rang up to get connected, then you should have received a message telling you which day the connection should be made. If you haven't received it yet, you will need to call up to find out the date.

 

If the parcel was one of the NBN Connection kits that occasionally turn up out of the blue, follow the instructions that came with it and you will get a message within a few days.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Jimmy-Lo
Support Team
Support Team

Re: connection

Hi @Craig81xl

 

We would be more than happy to assist you if you please chat to us securely via Live-Chat http://tel.st/gq6m or call 133 933 (available 24x7).

 

Please let us know how you go.

 

- Jimmy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Janelouise
Level 1: Cadet

Re: connection

Hi the internet is extremely slow

Please help
Janelouise
Level 1: Cadet

Re: connection

 
Greg_Buch
Support Team
Support Team

Re: connection

Hi Janelouise, your connection speeds can be affected by a range of factors, such as your line quality and distance to the exchange or hub and network traffic to the sites or services you use online. The information at https://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/How-To-Troubleshoot-Speed-Issues/ta-p/27813... can help troubleshoot some common speed problems, and if there are any network faults or maintenance works in your area affecting broadband services these will be advised via our Service Status page at http://servicestatus.telstra.com/. If nothing is listed there then our tech teams on 133 933 would be best to contact for investigation and assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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