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Can I ask what you mean by 'I did not authorise data allowance'? Most services come with data enabled unless you specifically request otherwise.
I am currently in Vietnam and cancelled my contract with Telstra prior to leaving. I have a cancellation reference and was assured that I would not be charged cancellation fees as I was dropping to a lesser plan. My account was in credit when I left and I was going to make a payment that would cover the whole of the bill until my return in January.
I stipulated with all the staff I spoke to, prior to my departure, that I would be unable to sort out any issues in my absence.
My problem now is that I am unable to call tesltra from Asia. Not only that, I was unable to register my vietnamese number with telstra to effect a callback.
Now, how exactly do you propose that I settle this??? It is absolutely unacceptable that Telstra makes themselves so unaccessable. I am now paying late payment fees on a bill I should never even received!!!!
If someone could please help me as a matter of urgency it would be greatly appreciated.