Covid via telephone

[Poulus]

It has become clear to me that Telstra is convinced that the Covid virus is transferable over the telephone... not a single human being can be contacted anymore via support channels, phone nor chatbots, and the latter (chatbots) are stuck in their closing msg "sorry I do not understand, do you want to return to the main menu" reiterating in endless loops. do we need to continue to pay for this absence of services?

[Jupiter]

In the chatbot, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

As far as not being able to talk on the phone, they don't currently have enough staff to be able to cover the volume of calls as their major call centres are still on reduced capacity.

[ProfessorPhone]

Over a year ago,before the virus situation,  I read that Telstra management wanted to digitise customer service to reduce costs.