Level 1: Cadet

Credit refund

Does anyone know how to get their credit refund from telstra? They keep sending me a credit account, I no longer have services with them, and I can’t get through to a person to request a refund. Been in credit over a year.

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Level 25: The Singularity
Level 25: The Singularity

Re: Credit refund

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response and you get a notification through your mobile.


Once requested, a refund generally takes 10 business days to be processed.

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