I find this new system very confusing. I want to access a credit of $80.99. I want to change my address. I want to change my email. I want all communications sent to my new email address. I want to cancel my direct debit
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Never post your address or email in a public forum. The moderators have been notified to remove those details.
You may not be able to cancel the direct debit as some plans require direct debit as the means of payment.
To enquire about it, you will need to either call 132200 or send a message by either:
- the My Telstra app on your mobile
- logging into your account via the telstra.com.au website
and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.
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