Level 1: Cadet


I find this new system very confusing.  I want to access a credit of $80.99.  I want to change my address.  I want to change my email.  I want all communications sent to my new email address.  I want to cancel my direct debit



<removed for your privacy>

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: credit

Never post your address or email in a public forum. The moderators have been notified to remove those details.


You may not be able to cancel the direct debit as some plans require direct debit as the means of payment.


To enquire about it, you will need to either call 132200 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit